PRO SERVE EXAM QUESTIONS WITH
CORRECT ANSWERS
What is "Duty of care" - Correct Answers -Duty of care is your "duty" to take care or care
for your customers
What is bootlegging? - Correct Answers -When someone of legal age buys liquor for a
minor or someone who is drunk and has been refused the sale or service of more liquor
How to preform duty of care? - Correct Answers --Make house polices for safe service
-make sure all workers are trained to check id
-know when to stop selling if customers is intoxicated
What is foreseeable harm? - Correct Answers -injury a person could reasonably predict
due to what's going on
If a customer looks under the age of 25 what do you do? - Correct Answers -If your
customer looks under the age of 25 you have to ask to see a valid photo ID
What is AGLC - Correct Answers -Alberta Gaming, Liquor & Cannabis
What are some other things you need to keep in mind about minors and liquor - Correct
Answers --It's a violation of the AGLC to serve sell or give anyone under the age of 18
-A "No Minors" sign must be posted at all entrances to the business where minors aren't
allowed
-Stuff must obtain valid photo ID if a person looks under the age of 25
- staff must check identification to be sure it's genuine and valid, if the ID appears false
or expired, ask for a second piece of ID
How many oz (ounce) are in one shot? - Correct Answers -1.25-1.5
How to protect myself and others from foreseeable harm - Correct Answers --Refuse to
sell liquor to customers who spears intoxicated
-Never sell liquor minors or adults who you think maybe be buying liquor for minors
-do not let minors in a "Minors Prohibited" area unless they are with someone over the
age of 18
-offer to call a taxi or sober friend of the intoxicated customer
-call an ambulance if a customer is unconscious
CORRECT ANSWERS
What is "Duty of care" - Correct Answers -Duty of care is your "duty" to take care or care
for your customers
What is bootlegging? - Correct Answers -When someone of legal age buys liquor for a
minor or someone who is drunk and has been refused the sale or service of more liquor
How to preform duty of care? - Correct Answers --Make house polices for safe service
-make sure all workers are trained to check id
-know when to stop selling if customers is intoxicated
What is foreseeable harm? - Correct Answers -injury a person could reasonably predict
due to what's going on
If a customer looks under the age of 25 what do you do? - Correct Answers -If your
customer looks under the age of 25 you have to ask to see a valid photo ID
What is AGLC - Correct Answers -Alberta Gaming, Liquor & Cannabis
What are some other things you need to keep in mind about minors and liquor - Correct
Answers --It's a violation of the AGLC to serve sell or give anyone under the age of 18
-A "No Minors" sign must be posted at all entrances to the business where minors aren't
allowed
-Stuff must obtain valid photo ID if a person looks under the age of 25
- staff must check identification to be sure it's genuine and valid, if the ID appears false
or expired, ask for a second piece of ID
How many oz (ounce) are in one shot? - Correct Answers -1.25-1.5
How to protect myself and others from foreseeable harm - Correct Answers --Refuse to
sell liquor to customers who spears intoxicated
-Never sell liquor minors or adults who you think maybe be buying liquor for minors
-do not let minors in a "Minors Prohibited" area unless they are with someone over the
age of 18
-offer to call a taxi or sober friend of the intoxicated customer
-call an ambulance if a customer is unconscious
