Zoë Nicasie – 2024-2025
Samenvatting Arbeids- en organisatiepsychologie
Inhoudsopgave
1 Inleiding en situering ____________________________________________________________________________________ 5
1.1 Afbakening __________________________________________________________________________________________ 5
1.2 Historische en maatschappelijke evoluties _____________________________________________________________ 5
1.2.1 Filosofie_________________________________________________________________________________________ 5
1.2.1.1 Plato ________________________________________________________________________________________ 5
1.2.1.2 Juan de Dios Huarte y Navarro_________________________________________________________________ 5
1.2.2 Natuurwetenschappelijke methode _______________________________________________________________ 5
1.2.3 Maatschappelijke ontwikkeling / sociale invloeden __________________________________________________ 5
1.2.4 Humanisme _____________________________________________________________________________________ 5
1.2.5 Eerste academische ontwikkelingen _______________________________________________________________ 5
1.3 Methodologische invloeden___________________________________________________________________________ 6
1.3.1 Differentiële psychologie _________________________________________________________________________ 6
1.4 Evolutie van maatschappelijke beeld over de mens in een arbeidssituatie_________________________________ 6
1.4.1 <20 eeuw________________________________________________________________________________________ 6
1.4.2 De rationeel-economische mens __________________________________________________________________ 6
1.4.3 De sociale mens _________________________________________________________________________________ 6
1.4.4 De naar-ontplooiing-zoekende mens ______________________________________________________________ 6
1.4.5 De complexe mens_______________________________________________________________________________ 7
1.4.5.1 Maslow, behoeftenpyramide __________________________________________________________________ 7
1.4.5.2 McGregor, X & Y theorie_______________________________________________________________________ 7
1.5 Betekenis van werk vandaag __________________________________________________________________________ 8
1.5.1 Werk = zingever __________________________________________________________________________________ 8
1.5.2 Niet hetzelfde voor werklozen _____________________________________________________________________ 8
1.5.3 Gevolgen van werkloosheid _______________________________________________________________________ 9
1.6 Werken: welke prestatie leveren? _____________________________________________________________________ 9
1.6.1 Werken = het leveren van een prestatie ____________________________________________________________ 9
1.6.2 Vormen van prestatie_____________________________________________________________________________ 9
1.6.2.1 Taakprestatie ________________________________________________________________________________ 9
1.6.2.2 Contextuele prestatie (organisationeel burgerschap) ____________________________________________ 9
1.6.2.3 Contraproductief gedrag ______________________________________________________________________ 9
1.6.3 Organisationeel burgerschap (OBS) vs. contraproductief gedrag (CPG) _______________________________ 9
2 Basisdeterminanten van gedrag ________________________________________________________________________ 11
2.1 Determinanten van individueel gedrag ________________________________________________________________ 11
2.1.1 Waarden _______________________________________________________________________________________ 11
2.1.1.1 Definitie ____________________________________________________________________________________ 11
2.1.1.2 Waarden volgens Rokeach ___________________________________________________________________ 11
2.1.1.3 Waardemodel van Schwartz _________________________________________________________________ 12
2.1.2 Attituden _______________________________________________________________________________________ 13
2.1.2.1 Definitie ____________________________________________________________________________________ 13
2.1.2.2 Onderzoeken _______________________________________________________________________________ 13
2.1.2.3 Cognitieve dissonantie ______________________________________________________________________ 13
2.1.2.4 Attituden en gedrag _________________________________________________________________________ 14
2.1.3 Persoonlijkheid _________________________________________________________________________________ 14
2.1.3.1 TIPI ________________________________________________________________________________________ 14
2.1.3.2 Verschillende benaderingen _________________________________________________________________ 14
2.1.3.3 Persoonlijkheid en beroepskeuze _____________________________________________________________ 15
2.1.3.4 Emotionele intelligentie _____________________________________________________________________ 16
2.1.4 Perceptie_______________________________________________________________________________________ 16
2.1.5 Leerprocessen__________________________________________________________________________________ 16
2.2 Determinanten van gedrag in groepen ________________________________________________________________ 17
, 2.2.1 Definitie van groep ______________________________________________________________________________ 17
2.2.2 Rollen__________________________________________________________________________________________ 17
2.2.3 Normen ________________________________________________________________________________________ 17
2.2.4 Groepscohesie _________________________________________________________________________________ 18
2.2.4.1 Groepscohesie stimuleren ___________________________________________________________________ 18
2.2.5 Groepsgrootte __________________________________________________________________________________ 18
2.2.6 Groepssamenstelling ___________________________________________________________________________ 19
2.2.7 Status en statusverschillen ______________________________________________________________________ 19
2.2.8 Groepsbesluitvorming ___________________________________________________________________________ 19
2.2.8.1 Voor- en nadelen ____________________________________________________________________________ 19
2.2.8.2 Groupthink _________________________________________________________________________________ 19
2.2.8.3 Groupshift __________________________________________________________________________________ 20
2.2.8.4 Technieken voor groepsbesluitvorming _______________________________________________________ 20
3 Diversiteit op het werk _________________________________________________________________________________ 21
3.1 Inleiding ___________________________________________________________________________________________ 21
3.2 Lagen van diversiteit ________________________________________________________________________________ 21
3.3 Discriminatietheorieën ______________________________________________________________________________ 21
3.3.1 Definitie ________________________________________________________________________________________ 21
3.3.2 Realistische conflicttheorie ______________________________________________________________________ 21
3.3.3 Sociale identiteitstheorie ________________________________________________________________________ 22
3.3.4 Similariteit-attractiviteit paradigma en contacthypothese __________________________________________ 22
3.4 Discriminatie: de lagen doorgelicht ___________________________________________________________________ 22
3.4.1 Geslacht _______________________________________________________________________________________ 22
3.4.2 Ethniciteit ______________________________________________________________________________________ 23
3.4.3 Leeftijd_________________________________________________________________________________________ 23
3.5 Omgaan met diversiteit ______________________________________________________________________________ 24
3.5.1 Affirmatieve acties (positieve discriminatie) _______________________________________________________ 24
3.5.2 Benutten van diversiteit _________________________________________________________________________ 24
3.5.3 Barrières voor diversiteitsmanagement: ___________________________________________________________ 24
3.5.4 Hoe diversiteitsmanagement toepassen? _________________________________________________________ 24
4 Arbeidsmotivatie- en satisfactie ________________________________________________________________________ 25
4.1 Arbeidsmotivatie ___________________________________________________________________________________ 25
4.1.1 De complexiteit van motivatie ____________________________________________________________________ 25
4.1.2 Inhoudelijke theorieën en procestheorieën ________________________________________________________ 25
4.1.3 Algemene motivatietheorieën ____________________________________________________________________ 25
4.1.3.1 Organizational Behaviour Modification (OB-Mod) ______________________________________________ 25
4.1.3.2 Need gratification (behoeftebevrediging) ______________________________________________________ 26
4.1.4 Organisationele motivatietheorieën ______________________________________________________________ 26
4.1.4.1 Two factor theory (Herzberg) _________________________________________________________________ 26
4.1.4.2 Goal-setting theory (Locke & Latham) _________________________________________________________ 27
4.1.4.3 Equity theory (billijkheidstheorie) _____________________________________________________________ 27
4.1.4.4 Expectancy theory (verwachtingstheorie)______________________________________________________ 27
4.1.4.5 Prestatiemodel Porter & Lawler ______________________________________________________________ 28
4.1.4.6 Social learning en self-efficacy (Bandura) _____________________________________________________ 28
4.1.4.7 Zelfdeterminatietheorie (Ryan & Deci)_________________________________________________________ 29
4.2 Arbeidssatisfactie __________________________________________________________________________________ 31
4.2.1 Definitie ________________________________________________________________________________________ 31
4.2.2 Vergelijking arbeidsmotivatie ____________________________________________________________________ 31
4.2.3 Satisfactietheorieën_____________________________________________________________________________ 32
4.2.4 Satisfactie als evaluatie van de werksituatie _______________________________________________________ 32
4.2.4.1 Cognitieve evaluatie _________________________________________________________________________ 32
4.2.4.2 Discrepantietheorie _________________________________________________________________________ 32
4.2.4.3 Need and value fulfillment ___________________________________________________________________ 32
4.2.4.4 Billijkheidstheorie ___________________________________________________________________________ 32
4.2.4.5 Sociale referentietheorie ____________________________________________________________________ 33
2
, 4.2.5 Satisfactie als dispositie _________________________________________________________________________ 33
4.2.6 Meten van satisfactie ____________________________________________________________________________ 33
4.2.7 Arbeidssatisfactie in Vlaanderen _________________________________________________________________ 35
4.2.8 Correlaten van arbeidssatisfactie ________________________________________________________________ 35
4.2.8.1 Prestatie ___________________________________________________________________________________ 35
4.2.8.2 Andere relatie ______________________________________________________________________________ 35
4.2.8.3 Toepassing bij organisatieontwikkeling ________________________________________________________ 36
5 Autonome werksystemen en jobdesign _________________________________________________________________ 37
5.1 Opsplitsing van arbeid en stress______________________________________________________________________ 37
5.1.1 Taylorisme & Fordisme __________________________________________________________________________ 37
5.1.2 Demands-control model (Karasek) _______________________________________________________________ 37
5.2 Coördinatie van opgesplitste arbeid __________________________________________________________________ 38
5.2.1 Departementaliseren____________________________________________________________________________ 38
5.2.2 Span of control (Fayol) __________________________________________________________________________ 40
5.2.3 Hiërarchie ______________________________________________________________________________________ 40
5.3 Autonome werksystemen als reactie op taaksplitsing __________________________________________________ 40
5.3.1 Jobrotatie ______________________________________________________________________________________ 40
5.3.2 Job enlargement ________________________________________________________________________________ 40
5.3.3 Job enrichment _________________________________________________________________________________ 40
5.3.3.1 Methode van parallelle groepen (≈ autonome werksystemen) ___________________________________ 40
5.3.4 Systeemtheorie _________________________________________________________________________________ 41
5.3.4.1 Sociotechnisch systeem, vb.: Koolmijnen van Durham _________________________________________ 41
5.3.4.2 Sociotechnische systeem, vb.: Autofabrieken Volvo ____________________________________________ 41
5.4 Job design als reactie op taaksplitsing ________________________________________________________________ 42
5.4.1 Job characteristics model (Hackman & Oldham) ___________________________________________________ 42
5.4.2 Job demands-resources model (Schaufeli, Demerouti & Bakker) ____________________________________ 43
5.5 Job crafting _________________________________________________________________________________________ 45
6 Leiderschap ___________________________________________________________________________________________ 46
6.1 Inleiding ___________________________________________________________________________________________ 46
6.1.1 Definitie ________________________________________________________________________________________ 46
6.1.2 Substituten voor leiderschap_____________________________________________________________________ 46
6.2 Trekbenadering _____________________________________________________________________________________ 46
6.3 Gedragsstijlbenadering ______________________________________________________________________________ 47
6.3.1 Democratisch, autocratisch, laissez-faire (Lewin)__________________________________________________ 47
6.3.2 Consideration, initiating structure (The Ohio State Studies, Fleishman) ______________________________ 48
6.3.3 Managerial grid (Blake & Mouton) _________________________________________________________________ 48
6.4 Situationeel leiderschap _____________________________________________________________________________ 49
6.4.1 Contingentiebenadering (Fiedler) _________________________________________________________________ 49
6.4.2 Pad-Doeltheorie (House) ________________________________________________________________________ 50
6.4.3 Life Cycle Theory (Hersey & Blanchard) ___________________________________________________________ 50
6.4.4 Leader-member exchange (Graen) _______________________________________________________________ 51
6.5 Transformationeel leiderschap (Bass) ________________________________________________________________ 51
6.6 Culturele verschillen ________________________________________________________________________________ 52
7 Werving en selectie ____________________________________________________________________________________ 53
7.1 Definitie____________________________________________________________________________________________ 53
7.2 Werving ____________________________________________________________________________________________ 53
7.2.1 Functieanalyse _________________________________________________________________________________ 54
7.2.1.1 Doel _______________________________________________________________________________________ 54
7.2.1.2 Aanpak_____________________________________________________________________________________ 54
7.2.1.3 Resultaat ___________________________________________________________________________________ 55
7.2.2 Zoekproces_____________________________________________________________________________________ 56
7.2.2.1 Lokaliseren van een doelgroep _______________________________________________________________ 56
3
, 7.2.2.2 Opstellen van de boodschap _________________________________________________________________ 56
7.2.2.3 Keuze medium ______________________________________________________________________________ 57
7.3 Selectie ____________________________________________________________________________________________ 57
7.3.1 Selectieprocedure ______________________________________________________________________________ 58
7.3.1.1 Sollicitatiefase ______________________________________________________________________________ 58
7.3.1.2 Voorspellingsfase ___________________________________________________________________________ 59
7.3.1.3 Beslissingsfase _____________________________________________________________________________ 59
7.3.2 Structuur van selectieprocedure _________________________________________________________________ 60
7.3.3 Predictoren in personeelsselectie ________________________________________________________________ 60
7.3.3.1 Keuzecriteria _______________________________________________________________________________ 60
7.3.3.2 Soorten selectietools ________________________________________________________________________ 60
4
Samenvatting Arbeids- en organisatiepsychologie
Inhoudsopgave
1 Inleiding en situering ____________________________________________________________________________________ 5
1.1 Afbakening __________________________________________________________________________________________ 5
1.2 Historische en maatschappelijke evoluties _____________________________________________________________ 5
1.2.1 Filosofie_________________________________________________________________________________________ 5
1.2.1.1 Plato ________________________________________________________________________________________ 5
1.2.1.2 Juan de Dios Huarte y Navarro_________________________________________________________________ 5
1.2.2 Natuurwetenschappelijke methode _______________________________________________________________ 5
1.2.3 Maatschappelijke ontwikkeling / sociale invloeden __________________________________________________ 5
1.2.4 Humanisme _____________________________________________________________________________________ 5
1.2.5 Eerste academische ontwikkelingen _______________________________________________________________ 5
1.3 Methodologische invloeden___________________________________________________________________________ 6
1.3.1 Differentiële psychologie _________________________________________________________________________ 6
1.4 Evolutie van maatschappelijke beeld over de mens in een arbeidssituatie_________________________________ 6
1.4.1 <20 eeuw________________________________________________________________________________________ 6
1.4.2 De rationeel-economische mens __________________________________________________________________ 6
1.4.3 De sociale mens _________________________________________________________________________________ 6
1.4.4 De naar-ontplooiing-zoekende mens ______________________________________________________________ 6
1.4.5 De complexe mens_______________________________________________________________________________ 7
1.4.5.1 Maslow, behoeftenpyramide __________________________________________________________________ 7
1.4.5.2 McGregor, X & Y theorie_______________________________________________________________________ 7
1.5 Betekenis van werk vandaag __________________________________________________________________________ 8
1.5.1 Werk = zingever __________________________________________________________________________________ 8
1.5.2 Niet hetzelfde voor werklozen _____________________________________________________________________ 8
1.5.3 Gevolgen van werkloosheid _______________________________________________________________________ 9
1.6 Werken: welke prestatie leveren? _____________________________________________________________________ 9
1.6.1 Werken = het leveren van een prestatie ____________________________________________________________ 9
1.6.2 Vormen van prestatie_____________________________________________________________________________ 9
1.6.2.1 Taakprestatie ________________________________________________________________________________ 9
1.6.2.2 Contextuele prestatie (organisationeel burgerschap) ____________________________________________ 9
1.6.2.3 Contraproductief gedrag ______________________________________________________________________ 9
1.6.3 Organisationeel burgerschap (OBS) vs. contraproductief gedrag (CPG) _______________________________ 9
2 Basisdeterminanten van gedrag ________________________________________________________________________ 11
2.1 Determinanten van individueel gedrag ________________________________________________________________ 11
2.1.1 Waarden _______________________________________________________________________________________ 11
2.1.1.1 Definitie ____________________________________________________________________________________ 11
2.1.1.2 Waarden volgens Rokeach ___________________________________________________________________ 11
2.1.1.3 Waardemodel van Schwartz _________________________________________________________________ 12
2.1.2 Attituden _______________________________________________________________________________________ 13
2.1.2.1 Definitie ____________________________________________________________________________________ 13
2.1.2.2 Onderzoeken _______________________________________________________________________________ 13
2.1.2.3 Cognitieve dissonantie ______________________________________________________________________ 13
2.1.2.4 Attituden en gedrag _________________________________________________________________________ 14
2.1.3 Persoonlijkheid _________________________________________________________________________________ 14
2.1.3.1 TIPI ________________________________________________________________________________________ 14
2.1.3.2 Verschillende benaderingen _________________________________________________________________ 14
2.1.3.3 Persoonlijkheid en beroepskeuze _____________________________________________________________ 15
2.1.3.4 Emotionele intelligentie _____________________________________________________________________ 16
2.1.4 Perceptie_______________________________________________________________________________________ 16
2.1.5 Leerprocessen__________________________________________________________________________________ 16
2.2 Determinanten van gedrag in groepen ________________________________________________________________ 17
, 2.2.1 Definitie van groep ______________________________________________________________________________ 17
2.2.2 Rollen__________________________________________________________________________________________ 17
2.2.3 Normen ________________________________________________________________________________________ 17
2.2.4 Groepscohesie _________________________________________________________________________________ 18
2.2.4.1 Groepscohesie stimuleren ___________________________________________________________________ 18
2.2.5 Groepsgrootte __________________________________________________________________________________ 18
2.2.6 Groepssamenstelling ___________________________________________________________________________ 19
2.2.7 Status en statusverschillen ______________________________________________________________________ 19
2.2.8 Groepsbesluitvorming ___________________________________________________________________________ 19
2.2.8.1 Voor- en nadelen ____________________________________________________________________________ 19
2.2.8.2 Groupthink _________________________________________________________________________________ 19
2.2.8.3 Groupshift __________________________________________________________________________________ 20
2.2.8.4 Technieken voor groepsbesluitvorming _______________________________________________________ 20
3 Diversiteit op het werk _________________________________________________________________________________ 21
3.1 Inleiding ___________________________________________________________________________________________ 21
3.2 Lagen van diversiteit ________________________________________________________________________________ 21
3.3 Discriminatietheorieën ______________________________________________________________________________ 21
3.3.1 Definitie ________________________________________________________________________________________ 21
3.3.2 Realistische conflicttheorie ______________________________________________________________________ 21
3.3.3 Sociale identiteitstheorie ________________________________________________________________________ 22
3.3.4 Similariteit-attractiviteit paradigma en contacthypothese __________________________________________ 22
3.4 Discriminatie: de lagen doorgelicht ___________________________________________________________________ 22
3.4.1 Geslacht _______________________________________________________________________________________ 22
3.4.2 Ethniciteit ______________________________________________________________________________________ 23
3.4.3 Leeftijd_________________________________________________________________________________________ 23
3.5 Omgaan met diversiteit ______________________________________________________________________________ 24
3.5.1 Affirmatieve acties (positieve discriminatie) _______________________________________________________ 24
3.5.2 Benutten van diversiteit _________________________________________________________________________ 24
3.5.3 Barrières voor diversiteitsmanagement: ___________________________________________________________ 24
3.5.4 Hoe diversiteitsmanagement toepassen? _________________________________________________________ 24
4 Arbeidsmotivatie- en satisfactie ________________________________________________________________________ 25
4.1 Arbeidsmotivatie ___________________________________________________________________________________ 25
4.1.1 De complexiteit van motivatie ____________________________________________________________________ 25
4.1.2 Inhoudelijke theorieën en procestheorieën ________________________________________________________ 25
4.1.3 Algemene motivatietheorieën ____________________________________________________________________ 25
4.1.3.1 Organizational Behaviour Modification (OB-Mod) ______________________________________________ 25
4.1.3.2 Need gratification (behoeftebevrediging) ______________________________________________________ 26
4.1.4 Organisationele motivatietheorieën ______________________________________________________________ 26
4.1.4.1 Two factor theory (Herzberg) _________________________________________________________________ 26
4.1.4.2 Goal-setting theory (Locke & Latham) _________________________________________________________ 27
4.1.4.3 Equity theory (billijkheidstheorie) _____________________________________________________________ 27
4.1.4.4 Expectancy theory (verwachtingstheorie)______________________________________________________ 27
4.1.4.5 Prestatiemodel Porter & Lawler ______________________________________________________________ 28
4.1.4.6 Social learning en self-efficacy (Bandura) _____________________________________________________ 28
4.1.4.7 Zelfdeterminatietheorie (Ryan & Deci)_________________________________________________________ 29
4.2 Arbeidssatisfactie __________________________________________________________________________________ 31
4.2.1 Definitie ________________________________________________________________________________________ 31
4.2.2 Vergelijking arbeidsmotivatie ____________________________________________________________________ 31
4.2.3 Satisfactietheorieën_____________________________________________________________________________ 32
4.2.4 Satisfactie als evaluatie van de werksituatie _______________________________________________________ 32
4.2.4.1 Cognitieve evaluatie _________________________________________________________________________ 32
4.2.4.2 Discrepantietheorie _________________________________________________________________________ 32
4.2.4.3 Need and value fulfillment ___________________________________________________________________ 32
4.2.4.4 Billijkheidstheorie ___________________________________________________________________________ 32
4.2.4.5 Sociale referentietheorie ____________________________________________________________________ 33
2
, 4.2.5 Satisfactie als dispositie _________________________________________________________________________ 33
4.2.6 Meten van satisfactie ____________________________________________________________________________ 33
4.2.7 Arbeidssatisfactie in Vlaanderen _________________________________________________________________ 35
4.2.8 Correlaten van arbeidssatisfactie ________________________________________________________________ 35
4.2.8.1 Prestatie ___________________________________________________________________________________ 35
4.2.8.2 Andere relatie ______________________________________________________________________________ 35
4.2.8.3 Toepassing bij organisatieontwikkeling ________________________________________________________ 36
5 Autonome werksystemen en jobdesign _________________________________________________________________ 37
5.1 Opsplitsing van arbeid en stress______________________________________________________________________ 37
5.1.1 Taylorisme & Fordisme __________________________________________________________________________ 37
5.1.2 Demands-control model (Karasek) _______________________________________________________________ 37
5.2 Coördinatie van opgesplitste arbeid __________________________________________________________________ 38
5.2.1 Departementaliseren____________________________________________________________________________ 38
5.2.2 Span of control (Fayol) __________________________________________________________________________ 40
5.2.3 Hiërarchie ______________________________________________________________________________________ 40
5.3 Autonome werksystemen als reactie op taaksplitsing __________________________________________________ 40
5.3.1 Jobrotatie ______________________________________________________________________________________ 40
5.3.2 Job enlargement ________________________________________________________________________________ 40
5.3.3 Job enrichment _________________________________________________________________________________ 40
5.3.3.1 Methode van parallelle groepen (≈ autonome werksystemen) ___________________________________ 40
5.3.4 Systeemtheorie _________________________________________________________________________________ 41
5.3.4.1 Sociotechnisch systeem, vb.: Koolmijnen van Durham _________________________________________ 41
5.3.4.2 Sociotechnische systeem, vb.: Autofabrieken Volvo ____________________________________________ 41
5.4 Job design als reactie op taaksplitsing ________________________________________________________________ 42
5.4.1 Job characteristics model (Hackman & Oldham) ___________________________________________________ 42
5.4.2 Job demands-resources model (Schaufeli, Demerouti & Bakker) ____________________________________ 43
5.5 Job crafting _________________________________________________________________________________________ 45
6 Leiderschap ___________________________________________________________________________________________ 46
6.1 Inleiding ___________________________________________________________________________________________ 46
6.1.1 Definitie ________________________________________________________________________________________ 46
6.1.2 Substituten voor leiderschap_____________________________________________________________________ 46
6.2 Trekbenadering _____________________________________________________________________________________ 46
6.3 Gedragsstijlbenadering ______________________________________________________________________________ 47
6.3.1 Democratisch, autocratisch, laissez-faire (Lewin)__________________________________________________ 47
6.3.2 Consideration, initiating structure (The Ohio State Studies, Fleishman) ______________________________ 48
6.3.3 Managerial grid (Blake & Mouton) _________________________________________________________________ 48
6.4 Situationeel leiderschap _____________________________________________________________________________ 49
6.4.1 Contingentiebenadering (Fiedler) _________________________________________________________________ 49
6.4.2 Pad-Doeltheorie (House) ________________________________________________________________________ 50
6.4.3 Life Cycle Theory (Hersey & Blanchard) ___________________________________________________________ 50
6.4.4 Leader-member exchange (Graen) _______________________________________________________________ 51
6.5 Transformationeel leiderschap (Bass) ________________________________________________________________ 51
6.6 Culturele verschillen ________________________________________________________________________________ 52
7 Werving en selectie ____________________________________________________________________________________ 53
7.1 Definitie____________________________________________________________________________________________ 53
7.2 Werving ____________________________________________________________________________________________ 53
7.2.1 Functieanalyse _________________________________________________________________________________ 54
7.2.1.1 Doel _______________________________________________________________________________________ 54
7.2.1.2 Aanpak_____________________________________________________________________________________ 54
7.2.1.3 Resultaat ___________________________________________________________________________________ 55
7.2.2 Zoekproces_____________________________________________________________________________________ 56
7.2.2.1 Lokaliseren van een doelgroep _______________________________________________________________ 56
3
, 7.2.2.2 Opstellen van de boodschap _________________________________________________________________ 56
7.2.2.3 Keuze medium ______________________________________________________________________________ 57
7.3 Selectie ____________________________________________________________________________________________ 57
7.3.1 Selectieprocedure ______________________________________________________________________________ 58
7.3.1.1 Sollicitatiefase ______________________________________________________________________________ 58
7.3.1.2 Voorspellingsfase ___________________________________________________________________________ 59
7.3.1.3 Beslissingsfase _____________________________________________________________________________ 59
7.3.2 Structuur van selectieprocedure _________________________________________________________________ 60
7.3.3 Predictoren in personeelsselectie ________________________________________________________________ 60
7.3.3.1 Keuzecriteria _______________________________________________________________________________ 60
7.3.3.2 Soorten selectietools ________________________________________________________________________ 60
4
