TEST BANK
Operations and Supply Chain Management, 16th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete
, TABLE OF CONTENTS
Chapter 1: Introduction
Chapter 2: Strategy
Chapter 3: Design of Products and Services
Chapter 4: Projects
Chapter 5: Strategic Capacity Management
Chapter 6: Learning Curves
Chapter 7: Manufacturing Processes Chapter
8: Facility Layout
Chapter 9: Service Processes
Chapter 10: Waiting Line Analysis and Simulation
Chapter 11: Process Design and Analysis
Chapter 12: Quality Management Chapter
13: Statistical Quality Control Chapter 14:
Lean Supply Chains
Chapter 15: Logistics and Distribution Management
Chapter 16: Global Sourcing and Procurement
Chapter 17: The Internet of Things and ERP Chapter
18: Forecasting
Chapter 19: Sales and Operations Planning
Chapter 20: Inventory Management
Chapter 21: Material Requirements Planning Chapter
22: Workcenter Scheduling
,Chapter 01
Efficiency means doing the right things to create the most value for the company.
FALSE
Efficiency means doing something at the lowest possible cost.
1. Effectiveness means doing the right things to create the most value for the company.
TRUE
Effectiveness means doing the right things to create the most value for the company.
AACSB: Analytical Thinking
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
we could refer to this doctor as being efficient but not effective.
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
The doctor performed the surgery without error. Because the patient died, no value was created.
AACSB: Analytical Thinking
Blooms: Analyze
Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
3. A worker fcan fbe fefficient fwithout fbeing feffective.
TRUE
Efficiency fmeans fdoing fsomething fat fthe flowest fpossible fcost. fEffectiveness fmeans fdoing fthe fright fthings fto fcreate fthe fmost
fvalue. f These fare fdifferent fthings.
AACSB: fAnalytical fThinking
f Blooms:
fUnderstand
f Difficulty: f2
fMedium
Learning fObjective: f01-04 fEvaluate fthe fefficiency fof fa
ffirm. f Topic: fEfficiency, fEffectiveness,
fand fValue
, 4. A fprocess fcan fbe feffective fwithout fbeing fefficient.
TRUE
Often, fmaximizing feffectiveness fand fefficiency fat fthe fsame ftime fcreates fconflict fbetween fthe ftwo fgoals. f"Being fefficient" fat
f the f customer fservice fcounter fat fa flocal fstore for fbank fmeans fusing fthe ffewest fnumber fof fclerks fpossible fat fthe fcounter.
fBeing feffective, f though, fmeans fminimizing fthe famount fof ftime fcustomers fneed fto fwait fin fline.
AACSB: fAnalytical fThinking
f Blooms:
fUnderstand
f Difficulty: f2
fMedium
Learning fObjective: f01-04 fEvaluate fthe fefficiency fof fa
ffirm. f Topic: fEfficiency, fEffectiveness,
fand fValue
5. Operations fand fsupply fchain fmanagement fis fdefined fas fthe fdesign, foperation, fand fimprovement fof fthe fsystems fthat
fcreate fand f deliver fthe ffirm's fprimary fproducts fand fservices.
TRUE
Operations fand fsupply fchain fmanagement fis fdefined fas fthe fdesign, foperation, fand fimprovement fof fthe fsystems fthat fcreate
fand fdeliver f the ffirm's fprimary fproducts fand fservices.
AACSB: fAnalytical fThinking
Blooms:
fRemember
f Difficulty: f1
fEasy
Learning fObjective: f01-01 fIdentify fthe felements fof foperations fand fsupply fchain fmanagement. f(OSCM)
Topic: fWhat fIs fOperations fand fSupply fChain fManagement?
6. The fterm f"value" frefers fto fthe frelationship fbetween fquality fand fthe fprice fpaid fby fthe fconsumer.
TRUE
Related fto fefficiency fand feffectiveness fis fthe fconcept fof fvalue, fwhich fcan fbe fmetaphorically fdefined fas fquality fdivided fby fprice.
AACSB: fAnalytical fThinking
Blooms:
fRemember
f Difficulty: f1
fEasy
Learning fObjective: f01-04 fEvaluate fthe fefficiency fof fa
ffirm. f Topic: fEfficiency, fEffectiveness,
fand fValue
7. Attempting fto fbalance fthe fdesire fto fefficiently fuse fresources fwhile fproviding fa fhighly feffective fservice fmay fcreate fconflict
f between f the ftwo fgoals.
TRUE
Often fmaximizing feffectiveness fand fefficiency fat fthe fsame ftime fcreates fconflict fbetween fthe ftwo fgoals.
AACSB: fAnalytical fThinking
Blooms:
fAnalyze
f Difficulty: f1
fEasy
Learning fObjective: f01-04 fEvaluate fthe fefficiency fof fa
ffirm. f Topic: fEfficiency, fEffectiveness,
fand fValue
Operations and Supply Chain Management, 16th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete
, TABLE OF CONTENTS
Chapter 1: Introduction
Chapter 2: Strategy
Chapter 3: Design of Products and Services
Chapter 4: Projects
Chapter 5: Strategic Capacity Management
Chapter 6: Learning Curves
Chapter 7: Manufacturing Processes Chapter
8: Facility Layout
Chapter 9: Service Processes
Chapter 10: Waiting Line Analysis and Simulation
Chapter 11: Process Design and Analysis
Chapter 12: Quality Management Chapter
13: Statistical Quality Control Chapter 14:
Lean Supply Chains
Chapter 15: Logistics and Distribution Management
Chapter 16: Global Sourcing and Procurement
Chapter 17: The Internet of Things and ERP Chapter
18: Forecasting
Chapter 19: Sales and Operations Planning
Chapter 20: Inventory Management
Chapter 21: Material Requirements Planning Chapter
22: Workcenter Scheduling
,Chapter 01
Efficiency means doing the right things to create the most value for the company.
FALSE
Efficiency means doing something at the lowest possible cost.
1. Effectiveness means doing the right things to create the most value for the company.
TRUE
Effectiveness means doing the right things to create the most value for the company.
AACSB: Analytical Thinking
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
we could refer to this doctor as being efficient but not effective.
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
The doctor performed the surgery without error. Because the patient died, no value was created.
AACSB: Analytical Thinking
Blooms: Analyze
Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
3. A worker fcan fbe fefficient fwithout fbeing feffective.
TRUE
Efficiency fmeans fdoing fsomething fat fthe flowest fpossible fcost. fEffectiveness fmeans fdoing fthe fright fthings fto fcreate fthe fmost
fvalue. f These fare fdifferent fthings.
AACSB: fAnalytical fThinking
f Blooms:
fUnderstand
f Difficulty: f2
fMedium
Learning fObjective: f01-04 fEvaluate fthe fefficiency fof fa
ffirm. f Topic: fEfficiency, fEffectiveness,
fand fValue
, 4. A fprocess fcan fbe feffective fwithout fbeing fefficient.
TRUE
Often, fmaximizing feffectiveness fand fefficiency fat fthe fsame ftime fcreates fconflict fbetween fthe ftwo fgoals. f"Being fefficient" fat
f the f customer fservice fcounter fat fa flocal fstore for fbank fmeans fusing fthe ffewest fnumber fof fclerks fpossible fat fthe fcounter.
fBeing feffective, f though, fmeans fminimizing fthe famount fof ftime fcustomers fneed fto fwait fin fline.
AACSB: fAnalytical fThinking
f Blooms:
fUnderstand
f Difficulty: f2
fMedium
Learning fObjective: f01-04 fEvaluate fthe fefficiency fof fa
ffirm. f Topic: fEfficiency, fEffectiveness,
fand fValue
5. Operations fand fsupply fchain fmanagement fis fdefined fas fthe fdesign, foperation, fand fimprovement fof fthe fsystems fthat
fcreate fand f deliver fthe ffirm's fprimary fproducts fand fservices.
TRUE
Operations fand fsupply fchain fmanagement fis fdefined fas fthe fdesign, foperation, fand fimprovement fof fthe fsystems fthat fcreate
fand fdeliver f the ffirm's fprimary fproducts fand fservices.
AACSB: fAnalytical fThinking
Blooms:
fRemember
f Difficulty: f1
fEasy
Learning fObjective: f01-01 fIdentify fthe felements fof foperations fand fsupply fchain fmanagement. f(OSCM)
Topic: fWhat fIs fOperations fand fSupply fChain fManagement?
6. The fterm f"value" frefers fto fthe frelationship fbetween fquality fand fthe fprice fpaid fby fthe fconsumer.
TRUE
Related fto fefficiency fand feffectiveness fis fthe fconcept fof fvalue, fwhich fcan fbe fmetaphorically fdefined fas fquality fdivided fby fprice.
AACSB: fAnalytical fThinking
Blooms:
fRemember
f Difficulty: f1
fEasy
Learning fObjective: f01-04 fEvaluate fthe fefficiency fof fa
ffirm. f Topic: fEfficiency, fEffectiveness,
fand fValue
7. Attempting fto fbalance fthe fdesire fto fefficiently fuse fresources fwhile fproviding fa fhighly feffective fservice fmay fcreate fconflict
f between f the ftwo fgoals.
TRUE
Often fmaximizing feffectiveness fand fefficiency fat fthe fsame ftime fcreates fconflict fbetween fthe ftwo fgoals.
AACSB: fAnalytical fThinking
Blooms:
fAnalyze
f Difficulty: f1
fEasy
Learning fObjective: f01-04 fEvaluate fthe fefficiency fof fa
ffirm. f Topic: fEfficiency, fEffectiveness,
fand fValue
