IAED STUDY GUIDE QUESTIONS WITH
CORRECT ANSWERS 2025/2026
Post-Dispatch (PDI's) instructions are: - CORRECT ANSWER -Basic level instructions given to the
caller immediately after initiating dispatch
The best definition for "wake-effect collision" - CORRECT ANSWER -A traffic accident caused by
the passage of an emergency vehicle that does not directly involve the emergency vehicle
During a disaster, the Incident Command System (ICS) provides an important framework for: -
CORRECT ANSWER -Maintaining command, managing resources, and coordinating efforts
What is the definition of "repetitive persistence"? - CORRECT ANSWER -A calming technique in
which the calltaker repeats a phrase verbatim using a firm but caring tone. The phrase should
contain both an action and a reason for the action.
A fire/rescue apparatus is: - CORRECT ANSWER -A mobile fire/rescue unit that responds to the
scene of fire/rescue incidents
Give an example of a trauma incident - CORRECT ANSWER -A report of a burned patient
Burnout is described as: - CORRECT ANSWER -A type of exhaustion (or inability to function
normally) resulting from a buildup of long term stress
What is Post Traumatic Stress Disorder? - CORRECT ANSWER -A disorder that occurs when a
person's normal response to a traumatic event does not fade over the course of a few days or
weeks
, Quality assurance specialists listen to audio recordings of randomly selected calls in order to do
what? - CORRECT ANSWER -Compare ETC performance with specific protocol and customer
service performance standards
In the context of the communication process, the "medium" is what? - CORRECT ANSWER -The
channel or means of communication
If a caller reports heavy black smoke coming from the window of a nearby building what should
the call be classified? - CORRECT ANSWER -Structure fire
In recent years, the total number of emergency calls has increased dramatically due to what? -
CORRECT ANSWER -Wireless technology
One of the best techniques for reducing the negative effect of call-processing gaps is to do
what? - CORRECT ANSWER -Tell the caller what you are doing and why
Interagency communication (interoperability) tends to be inefficient and ineffective without
what? - CORRECT ANSWER -Without standardized cross-agency rules and procedures for radio
use
An alert first-party caller reports that he/she doesn't feel well and states that he feels nauseated
and has chest pain. What is the most appropriate classification for this case? - CORRECT
ANSWER -Chest pain/chest discomfort (non-traumatic)
The nonspecific response of the body to any demand for change is what? - CORRECT ANSWER -
Stress
Someone reports that a person is breaking into a home. What classification would be used for
this? - CORRECT ANSWER -Burglary (break-and-enter)/home invasion
CORRECT ANSWERS 2025/2026
Post-Dispatch (PDI's) instructions are: - CORRECT ANSWER -Basic level instructions given to the
caller immediately after initiating dispatch
The best definition for "wake-effect collision" - CORRECT ANSWER -A traffic accident caused by
the passage of an emergency vehicle that does not directly involve the emergency vehicle
During a disaster, the Incident Command System (ICS) provides an important framework for: -
CORRECT ANSWER -Maintaining command, managing resources, and coordinating efforts
What is the definition of "repetitive persistence"? - CORRECT ANSWER -A calming technique in
which the calltaker repeats a phrase verbatim using a firm but caring tone. The phrase should
contain both an action and a reason for the action.
A fire/rescue apparatus is: - CORRECT ANSWER -A mobile fire/rescue unit that responds to the
scene of fire/rescue incidents
Give an example of a trauma incident - CORRECT ANSWER -A report of a burned patient
Burnout is described as: - CORRECT ANSWER -A type of exhaustion (or inability to function
normally) resulting from a buildup of long term stress
What is Post Traumatic Stress Disorder? - CORRECT ANSWER -A disorder that occurs when a
person's normal response to a traumatic event does not fade over the course of a few days or
weeks
, Quality assurance specialists listen to audio recordings of randomly selected calls in order to do
what? - CORRECT ANSWER -Compare ETC performance with specific protocol and customer
service performance standards
In the context of the communication process, the "medium" is what? - CORRECT ANSWER -The
channel or means of communication
If a caller reports heavy black smoke coming from the window of a nearby building what should
the call be classified? - CORRECT ANSWER -Structure fire
In recent years, the total number of emergency calls has increased dramatically due to what? -
CORRECT ANSWER -Wireless technology
One of the best techniques for reducing the negative effect of call-processing gaps is to do
what? - CORRECT ANSWER -Tell the caller what you are doing and why
Interagency communication (interoperability) tends to be inefficient and ineffective without
what? - CORRECT ANSWER -Without standardized cross-agency rules and procedures for radio
use
An alert first-party caller reports that he/she doesn't feel well and states that he feels nauseated
and has chest pain. What is the most appropriate classification for this case? - CORRECT
ANSWER -Chest pain/chest discomfort (non-traumatic)
The nonspecific response of the body to any demand for change is what? - CORRECT ANSWER -
Stress
Someone reports that a person is breaking into a home. What classification would be used for
this? - CORRECT ANSWER -Burglary (break-and-enter)/home invasion
