TEST BANK
Introduction to Health Care Management
Sharon B. Buchbinder, Nancy H. Shanks, and Rachel K. Rogers
5th Edition
,Table of Contents
eBook Quizzes 1
Chapter 01 An Overview of Health Care Management 1
Chapter 02 Leadership 8
Chapter 03 Management and Motivation 15
Chapter 04 Organizational Behavior and Management Thinking 21
Chapter 05 Strategic Planning 27
Chapter 06 Health Care Marketing 33
Chapter 07 Quality and Performance Improvement Basics 39
Chapter 08 Health Information Systems and Technologies 46
Chapter 09 Financing Health Care and Health Insurance 52
Chapter 10 Managing Costs and Revenues 57
Chapter 11 Managing Health Care Professionals 62
Chapter 12 Strategic Management of Human Resources 68
Chapter 13 Teamwork 74
Chapter 14 Addressing Health Disparities Through Culturally Responsive Care 79
Chapter 15 Law and Ethics 84
Chapter 16 Health Care Regulation and Compliance 90
Chapter 17 Special Topics and Emerging Issues in Health Care Management 95
Test Bank Quizzes 100
Chapter 01 An Overview of Health Care Management 100
Chapter 02 Leadership 110
Chapter 03 Management and Motivation 117
Chapter 04 Organizational Behavior and Management Thinking 127
Chapter 05 Strategic Planning 137
Chapter 06 Health Care Marketing 143
Chapter 07 Quality and Performance Improvement Basics 152
Chapter 08 Health Information Systems and Technologies 160
Chapter 09 Financing Health Care and Health Insurance 171
Chapter 10 Managing Costs and Revenues 186
Chapter 11 Managing Health Care Professionals 199
Chapter 12 Strategic Management of Human Resources 208
Chapter 13 Teamwork 215
Chapter 14 Addressing Health Disparities Through Culturally Responsive Care 225
Chapter 15 Law and Ethics 233
Chapter 16 Health Care Regulation and Compliance 243
Chapter 17 Special Topics and Emerging Issues in Health Care Management 253
Midterm Exam 256
Final Exam 271
,______________________________________________________________________________________________
Test Bank - Introduction to Health Care Management, 5th Edition (Buchbinder, 2026)
Import Settings:
Base Settings: Brownstone Default
Information Field: Ahead
Information Field: Complexity
Information Field: Subject
Information Field: Title
Highest Answer Letter: E
Multiple Keywords in Same Paragraph: No
Chapter: Chapter 01 An Overview of Health Care Management - eBook Quiz
Multiple Choice
1. An organization's mission is defined as its:
A) more authority.
B) the same authority.
C) less authority.
D) authority that depends on experience.
E) authority that depends on education.
Ans: C
Ahead: Management Positions: The Control in the Organizational Hierarchy
Complexity: Easy
Subject: Chapter 1
Title: An Overview of Health Care Management
Feedback: Management positions within health care organizations are not confined to the top level;
because of the size and complexity of many health care organizations, management positions are found
throughout the organization. Management positions exist at the lower, middle, and upper levels; the upper
level is referred to as senior management. The hierarchy of management means that authority, or power,
is delegated downward in the organization, and lower-level managers have less authority than
higher-level managers, whose scope of responsibility is much greater.
2. Employment of medical and health services managers is expected to change by what
percentage between 2022 and 2032?
A) Plus 12.3%
B) Plus 50.5%
C) Minus 10.8%
D) Plus 28.4%
E) Minus 12.6%
Ans: D
Ahead: Introduction
Complexity: Easy
______________________________________________________________________________________________
1|Page
, ______________________________________________________________________________________________
Test Bank - Introduction to Health Care Management, 5th Edition (Buchbinder, 2026)
Subject: Chapter 1
Title: An Overview of Health Care Management
Feedback: Plus 28.4% from 2022 to 2032, faster than the average for all occupations
3. Health care management as a profession is characterized by all of the following, except:
A) education.
B) knowledge.
C) values.
D) skills.
E) roles.
Ans: E
Ahead: Introduction
Complexity: Easy
Subject: Chapter 1
Title: An Overview of Health Care Management
Feedback: Health care management is the profession that provides leadership and direction to
organizations that deliver personal and consumer health services and to divisions, departments, units, or
services within those organizations; those organizations will include direct care settings, as well as
traditional and alternative non–direct care settings. Like other professions, health care management is
characterized by formal education and training, common values, specialized knowledge and skills,
professional development, credentialing, and continuing education. Health care management provides
significant rewards and personal satisfaction for those who want to make a difference in the lives of
others.
4. Larger organizations are more likely to have all of the following, except:
A) vertical structure.
B) formal chain of command.
C) larger spans of control.
D) informal chain of command.
E) vertical structure and formal chain of command.
Ans: D
Ahead: Management Positions: The Control in the Organizational Hierarchy
Complexity: Easy
Subject: Chapter 1
Title: An Overview of Health Care Management
Feedback: Larger organizations—such as large community hospitals, hospital systems, and academic
medical centers—will likely have deep vertical structures reflecting varying levels of administrative control
for the organization. This structure is necessary due to the large scope of services provided and the
corresponding vast array of administrative and support services that are needed to enable the delivery of
clinical services. Other characteristics associated with this functional structure include a strict chain of
command and line of reporting, which ensures communication, and assignment and evaluation of tasks
are carried out in a linear command and control environment. This structure offers key advantages, such
as specific divisions of labor and clear lines of reporting and accountability.
5. Recent research in health care management focuses on:
______________________________________________________________________________________________
2|Page
Introduction to Health Care Management
Sharon B. Buchbinder, Nancy H. Shanks, and Rachel K. Rogers
5th Edition
,Table of Contents
eBook Quizzes 1
Chapter 01 An Overview of Health Care Management 1
Chapter 02 Leadership 8
Chapter 03 Management and Motivation 15
Chapter 04 Organizational Behavior and Management Thinking 21
Chapter 05 Strategic Planning 27
Chapter 06 Health Care Marketing 33
Chapter 07 Quality and Performance Improvement Basics 39
Chapter 08 Health Information Systems and Technologies 46
Chapter 09 Financing Health Care and Health Insurance 52
Chapter 10 Managing Costs and Revenues 57
Chapter 11 Managing Health Care Professionals 62
Chapter 12 Strategic Management of Human Resources 68
Chapter 13 Teamwork 74
Chapter 14 Addressing Health Disparities Through Culturally Responsive Care 79
Chapter 15 Law and Ethics 84
Chapter 16 Health Care Regulation and Compliance 90
Chapter 17 Special Topics and Emerging Issues in Health Care Management 95
Test Bank Quizzes 100
Chapter 01 An Overview of Health Care Management 100
Chapter 02 Leadership 110
Chapter 03 Management and Motivation 117
Chapter 04 Organizational Behavior and Management Thinking 127
Chapter 05 Strategic Planning 137
Chapter 06 Health Care Marketing 143
Chapter 07 Quality and Performance Improvement Basics 152
Chapter 08 Health Information Systems and Technologies 160
Chapter 09 Financing Health Care and Health Insurance 171
Chapter 10 Managing Costs and Revenues 186
Chapter 11 Managing Health Care Professionals 199
Chapter 12 Strategic Management of Human Resources 208
Chapter 13 Teamwork 215
Chapter 14 Addressing Health Disparities Through Culturally Responsive Care 225
Chapter 15 Law and Ethics 233
Chapter 16 Health Care Regulation and Compliance 243
Chapter 17 Special Topics and Emerging Issues in Health Care Management 253
Midterm Exam 256
Final Exam 271
,______________________________________________________________________________________________
Test Bank - Introduction to Health Care Management, 5th Edition (Buchbinder, 2026)
Import Settings:
Base Settings: Brownstone Default
Information Field: Ahead
Information Field: Complexity
Information Field: Subject
Information Field: Title
Highest Answer Letter: E
Multiple Keywords in Same Paragraph: No
Chapter: Chapter 01 An Overview of Health Care Management - eBook Quiz
Multiple Choice
1. An organization's mission is defined as its:
A) more authority.
B) the same authority.
C) less authority.
D) authority that depends on experience.
E) authority that depends on education.
Ans: C
Ahead: Management Positions: The Control in the Organizational Hierarchy
Complexity: Easy
Subject: Chapter 1
Title: An Overview of Health Care Management
Feedback: Management positions within health care organizations are not confined to the top level;
because of the size and complexity of many health care organizations, management positions are found
throughout the organization. Management positions exist at the lower, middle, and upper levels; the upper
level is referred to as senior management. The hierarchy of management means that authority, or power,
is delegated downward in the organization, and lower-level managers have less authority than
higher-level managers, whose scope of responsibility is much greater.
2. Employment of medical and health services managers is expected to change by what
percentage between 2022 and 2032?
A) Plus 12.3%
B) Plus 50.5%
C) Minus 10.8%
D) Plus 28.4%
E) Minus 12.6%
Ans: D
Ahead: Introduction
Complexity: Easy
______________________________________________________________________________________________
1|Page
, ______________________________________________________________________________________________
Test Bank - Introduction to Health Care Management, 5th Edition (Buchbinder, 2026)
Subject: Chapter 1
Title: An Overview of Health Care Management
Feedback: Plus 28.4% from 2022 to 2032, faster than the average for all occupations
3. Health care management as a profession is characterized by all of the following, except:
A) education.
B) knowledge.
C) values.
D) skills.
E) roles.
Ans: E
Ahead: Introduction
Complexity: Easy
Subject: Chapter 1
Title: An Overview of Health Care Management
Feedback: Health care management is the profession that provides leadership and direction to
organizations that deliver personal and consumer health services and to divisions, departments, units, or
services within those organizations; those organizations will include direct care settings, as well as
traditional and alternative non–direct care settings. Like other professions, health care management is
characterized by formal education and training, common values, specialized knowledge and skills,
professional development, credentialing, and continuing education. Health care management provides
significant rewards and personal satisfaction for those who want to make a difference in the lives of
others.
4. Larger organizations are more likely to have all of the following, except:
A) vertical structure.
B) formal chain of command.
C) larger spans of control.
D) informal chain of command.
E) vertical structure and formal chain of command.
Ans: D
Ahead: Management Positions: The Control in the Organizational Hierarchy
Complexity: Easy
Subject: Chapter 1
Title: An Overview of Health Care Management
Feedback: Larger organizations—such as large community hospitals, hospital systems, and academic
medical centers—will likely have deep vertical structures reflecting varying levels of administrative control
for the organization. This structure is necessary due to the large scope of services provided and the
corresponding vast array of administrative and support services that are needed to enable the delivery of
clinical services. Other characteristics associated with this functional structure include a strict chain of
command and line of reporting, which ensures communication, and assignment and evaluation of tasks
are carried out in a linear command and control environment. This structure offers key advantages, such
as specific divisions of labor and clear lines of reporting and accountability.
5. Recent research in health care management focuses on:
______________________________________________________________________________________________
2|Page
