ITIL 4 Exam / Study Guide
Questions with Definitive Solutions.
Quiz____?
Service Management -
Answer✓✓
A set of specialized organizational capabilities for enabling value for
customers in the form of services
Quiz____?
Service Management -
Answer✓✓
A set of specialized organizational capabilities for enabling value for
customers in the form of services
Quiz____?
Output -
Answer✓✓
Tangible or intangible deliverable of an activity
Quiz____?
Outcome -
Answer✓✓
Result for a stakeholder produced by one or more outputs.
Page 1 of 12
, Quiz____?
Cost -
Answer✓✓
Amount or money spent on a specific activity or resource
Quiz____?
Risk -
Answer✓✓
Possible event that could cause harm or loss, of make it more difficult to
achieve objectives
Quiz____?
Organization -
Answer✓✓
A person or a group of people that has its own functions & responsibilities,
authorities & relationships to achieve its objectives
Quiz____?
Value -
Answer✓✓
Perceived benefits, usefulness, importance of something
Quiz____?
Service offering -
Answer✓✓
Page 2 of 12
Questions with Definitive Solutions.
Quiz____?
Service Management -
Answer✓✓
A set of specialized organizational capabilities for enabling value for
customers in the form of services
Quiz____?
Service Management -
Answer✓✓
A set of specialized organizational capabilities for enabling value for
customers in the form of services
Quiz____?
Output -
Answer✓✓
Tangible or intangible deliverable of an activity
Quiz____?
Outcome -
Answer✓✓
Result for a stakeholder produced by one or more outputs.
Page 1 of 12
, Quiz____?
Cost -
Answer✓✓
Amount or money spent on a specific activity or resource
Quiz____?
Risk -
Answer✓✓
Possible event that could cause harm or loss, of make it more difficult to
achieve objectives
Quiz____?
Organization -
Answer✓✓
A person or a group of people that has its own functions & responsibilities,
authorities & relationships to achieve its objectives
Quiz____?
Value -
Answer✓✓
Perceived benefits, usefulness, importance of something
Quiz____?
Service offering -
Answer✓✓
Page 2 of 12
