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ARC SPECIALIST TRAINING 2025
QUESTIONS AND ANSWERS.
1. What is the sales report's reference number? - correct answer -
Identifies when the sales report was processed.
2. What is the ticket transaction's reference number? - correct
answer - Identifies when the ticket transaction was processed.
3. In the Document Retrieval Service (DRS) the Tax Detail
Display: - correct answer - The sum of all the individual taxes
that match the ticket transaction.
4. In the Document Retrieval Service (DRS) under Quick Search
you can search by: - correct answer - Processing PED,
Reporting PED, Document Number, Date of Issue and PNR
5. In the Document Retrieval Service (DRS) under User Settings,
you can: - correct answer - Mask the passenger name and
suppress commission information
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6. In ARC Document Retrieval Service (DRS), the system gives
you the ability to export data into a: - correct answer - XLS,
CSV and TXT format
7. What is Document Retrieval Services (DRS)? - correct answer
- A secure, paperless record-keeping system for ARC
accredited agencies and participating carriers that delivers
immediate online access to more than three (3) years (39
months) of IAR-reported ticketing data.
8. How many months of IAR ticketing data does the Document
Retrieval Service (DRS) store? - correct answer - 39 months
9. What are the benefits of the Document Retrieval Service
(DRS)? - correct answer - A. Reduces storage costs.
B. TRA's have access to 39 months of their IAR ticketing data
C. Can be used to facilitate and resolve disputes.
D. All of the above.
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10. What is settled data? - correct answer - Ticket transactions
that have been processed or settled in IAR.
11. What is initial data? - correct answer - Ticket transactions
that have not been processed or settled in IAR. These ticket
transactions are in an ARC accredited agency's IAR sales
report before the IAR sales report has been submitted.
12. ARC accredited agents can mask what ticket information in
the Document Retrieval Service (DRS)? - correct answer -
Credit card numbers
13. What feature does the "Item Type" provide in the Document
Retrieval Service (DRS)? - correct answer - An Automated
Ticket and Boarding Pass (ATB) format/image of a ticket
transaction.
14. What is the Airlines Reporting Corporation (ARC)? - correct
answer - ARC is an airline-owned company providing travel
agency and carrier accreditation services, ticket transaction
settlement services, as well data and analytical products and
services.
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15. What is ARC's core business? - correct answer - Settlement
Services
16. Who are ARC's participating carriers? - correct answer -
Railroads and airlines
17. What is the ARC Specialist Training and Certification
Program? - correct answer - The ARC Specialist Training and
Certification Program provides travel agents with training, an
examination and certification to
18. become an ARC Specialist (AS). The AS is a travel agent
who has demonstrated the knowledge of ARC's Area
Settlement Plan
19. (ASP) by passing a stringent training program followed by an
examination. All travel agents who successfully pass the exam
receive
20. a certificate and the "ARC Specialist" designation.
21. What is an ARC's Specialist Qualifier (ASQ)? - correct
answer - A. A travel agent who has passed the ARC Specialist
examination
ARC SPECIALIST TRAINING 2025
QUESTIONS AND ANSWERS.
1. What is the sales report's reference number? - correct answer -
Identifies when the sales report was processed.
2. What is the ticket transaction's reference number? - correct
answer - Identifies when the ticket transaction was processed.
3. In the Document Retrieval Service (DRS) the Tax Detail
Display: - correct answer - The sum of all the individual taxes
that match the ticket transaction.
4. In the Document Retrieval Service (DRS) under Quick Search
you can search by: - correct answer - Processing PED,
Reporting PED, Document Number, Date of Issue and PNR
5. In the Document Retrieval Service (DRS) under User Settings,
you can: - correct answer - Mask the passenger name and
suppress commission information
, Page | 2
6. In ARC Document Retrieval Service (DRS), the system gives
you the ability to export data into a: - correct answer - XLS,
CSV and TXT format
7. What is Document Retrieval Services (DRS)? - correct answer
- A secure, paperless record-keeping system for ARC
accredited agencies and participating carriers that delivers
immediate online access to more than three (3) years (39
months) of IAR-reported ticketing data.
8. How many months of IAR ticketing data does the Document
Retrieval Service (DRS) store? - correct answer - 39 months
9. What are the benefits of the Document Retrieval Service
(DRS)? - correct answer - A. Reduces storage costs.
B. TRA's have access to 39 months of their IAR ticketing data
C. Can be used to facilitate and resolve disputes.
D. All of the above.
, Page | 3
10. What is settled data? - correct answer - Ticket transactions
that have been processed or settled in IAR.
11. What is initial data? - correct answer - Ticket transactions
that have not been processed or settled in IAR. These ticket
transactions are in an ARC accredited agency's IAR sales
report before the IAR sales report has been submitted.
12. ARC accredited agents can mask what ticket information in
the Document Retrieval Service (DRS)? - correct answer -
Credit card numbers
13. What feature does the "Item Type" provide in the Document
Retrieval Service (DRS)? - correct answer - An Automated
Ticket and Boarding Pass (ATB) format/image of a ticket
transaction.
14. What is the Airlines Reporting Corporation (ARC)? - correct
answer - ARC is an airline-owned company providing travel
agency and carrier accreditation services, ticket transaction
settlement services, as well data and analytical products and
services.
, Page | 4
15. What is ARC's core business? - correct answer - Settlement
Services
16. Who are ARC's participating carriers? - correct answer -
Railroads and airlines
17. What is the ARC Specialist Training and Certification
Program? - correct answer - The ARC Specialist Training and
Certification Program provides travel agents with training, an
examination and certification to
18. become an ARC Specialist (AS). The AS is a travel agent
who has demonstrated the knowledge of ARC's Area
Settlement Plan
19. (ASP) by passing a stringent training program followed by an
examination. All travel agents who successfully pass the exam
receive
20. a certificate and the "ARC Specialist" designation.
21. What is an ARC's Specialist Qualifier (ASQ)? - correct
answer - A. A travel agent who has passed the ARC Specialist
examination
