QDM Expert Exam WITH 132 QUESTIONS
AND ANSWERS NEWEST RATED A+
2025/2026
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my department uses
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
it 3 Nobody uses it 4 QDM applies to all functions and activities - Correct Answers QDM applies
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
to all functions and activities
II! II! II! II! II!
II! The 1-10-100 Rule says that every dollar spent doing things right the first time avoids - Correct
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! Answers $100 for the failure II! II! II! II! II! II! II!
II! The QDM Principle Measure, Measure, Measure involves measuring... - Correct Answers
II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! failures, variation, and success II! II! II!
II! Which principle addresses waste reduction and/or elimination - Correct Answers Optimize
II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! Business Performance II!
II! Which type of activity is the customer willing to pay for - Correct Answers value-added activity
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! Which action does not embody the Be Scientific Principle - Correct Answers Following your gut
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! instinct
II! Which tool is used in a quality improvement project and states the business objectives - Correct
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! Answers QAT Charter II! II! II! II! II!
II! Which tool will help determine the scope of my project - Correct Answers SIPOC
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
, II! What tool will help me gain insight into customer expectations - Correct Answers Voice of
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! Customer (VOC) II!
II! What tool helps link projects to strategic objectives regarding customer relationships - Correct
II! II! II! II! II! II! II! II! II! II! II! II! II!
II! Answers Customer Corridor II! II! II! II! II!
II! You should always pilot your solution to ensure it performs as expected - Correct Answers False
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! A diagram used to brainstorm causes of a failure and sort the causes into categories - Correct
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! Answers Fishbone II! II! II! II!
II! Way of brainstorming that helps to dig beyond initial observations of a problem's cause - Correct
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! Answers 5 Whys II! II! II! II! II!
II! Which step is not a part of the Launch phase of ABLE 1 Prepare an implementation plan 2 Define a
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! control plan 3 Build understanding 4 Launch a full-scale implementation - Correct Answers Build
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! understandin
II! Which is not a component of a control plan
II! II! II! II! II! II! II! II!
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action Plans - Correct
II! II! II! II! II! II! II! II! II! II! II! II! II! II!
Answers Flow Chart
II! II! II! II! II! II!
II! How much a measure deviates from the norm over time - Correct Answers Variation
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! A graph that pictures the degree of variation in a process - Correct Answers Run Chart
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! If your targets aren't achieved you should return to the Assess phase and restart - Correct
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! Answers False II! II! II! II!
AND ANSWERS NEWEST RATED A+
2025/2026
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my department uses
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
it 3 Nobody uses it 4 QDM applies to all functions and activities - Correct Answers QDM applies
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
to all functions and activities
II! II! II! II! II!
II! The 1-10-100 Rule says that every dollar spent doing things right the first time avoids - Correct
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! Answers $100 for the failure II! II! II! II! II! II! II!
II! The QDM Principle Measure, Measure, Measure involves measuring... - Correct Answers
II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! failures, variation, and success II! II! II!
II! Which principle addresses waste reduction and/or elimination - Correct Answers Optimize
II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! Business Performance II!
II! Which type of activity is the customer willing to pay for - Correct Answers value-added activity
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! Which action does not embody the Be Scientific Principle - Correct Answers Following your gut
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! instinct
II! Which tool is used in a quality improvement project and states the business objectives - Correct
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! Answers QAT Charter II! II! II! II! II!
II! Which tool will help determine the scope of my project - Correct Answers SIPOC
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
, II! What tool will help me gain insight into customer expectations - Correct Answers Voice of
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! Customer (VOC) II!
II! What tool helps link projects to strategic objectives regarding customer relationships - Correct
II! II! II! II! II! II! II! II! II! II! II! II! II!
II! Answers Customer Corridor II! II! II! II! II!
II! You should always pilot your solution to ensure it performs as expected - Correct Answers False
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! A diagram used to brainstorm causes of a failure and sort the causes into categories - Correct
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! Answers Fishbone II! II! II! II!
II! Way of brainstorming that helps to dig beyond initial observations of a problem's cause - Correct
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! Answers 5 Whys II! II! II! II! II!
II! Which step is not a part of the Launch phase of ABLE 1 Prepare an implementation plan 2 Define a
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! control plan 3 Build understanding 4 Launch a full-scale implementation - Correct Answers Build
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! understandin
II! Which is not a component of a control plan
II! II! II! II! II! II! II! II!
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action Plans - Correct
II! II! II! II! II! II! II! II! II! II! II! II! II! II!
Answers Flow Chart
II! II! II! II! II! II!
II! How much a measure deviates from the norm over time - Correct Answers Variation
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! A graph that pictures the degree of variation in a process - Correct Answers Run Chart
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! If your targets aren't achieved you should return to the Assess phase and restart - Correct
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
II! Answers False II! II! II! II!
