D545 SECTION 4 PRACTICE QUESTIONS
The manager of a healthcare facility has noticed an increase in the number of non-
English speaking clients.
Which two strategies should the manager use to improve patient care in this scenario? -
Answers :- Hiring diverse, bilingual staff members.
- Providing easy-to-read health education materials.
A manager of a small healthcare facility located in a rural area under bureaucratic
leadership has employees who are resistant to technological advancements. The
manager seeks to improve organizational culture.
Which two actions should accomplish this goal? - Answers :- Adjusting the top
leadership style
- Encouraging workers with training sessions
A clinic has seen a decline in patients as the local community has shifted to a more
ethnically diverse population.
How should the clinic improve outreach in the community and attract new patients? -
Answers :- Providing cultural awareness training to staff
- Offering onsite interpreters and multilingual publications
Explain two steps that organizations can take to improve cultural proficiency to better
serve a diverse patient base. - Answers :Improving cultural proficiency is an ongoing
effort in healthcare. One step that organizations can take to improve cultural proficiency
to better serve a diverse patient base is to educate doctors about cultural proficiency at
earlier stages within their careers, as residents and medical students. Another step
would be to incorporate training opportunities into national meetings so that even
established physicians can increase awareness and establish effective practices to treat
diverse populations.
The Emergency Manager is developing a proposal to present to the Chief Executive
Officer to establish a formalized budget for the implementation and training for a new,
hospital-wide electronic charting system.
Which factor impacting organizational performance is being addressed? - Answers
:Technology and innovation
The administration of a state-wide hospital system is collaborating with community
partners to establish a hospital-funded tuition assistance pathway and an innovative
training program.
Which challenge would this address? - Answers :Workforce shortage
A hospital is facing a high turnover rate of nurses, which affects the quality of care and
patient satisfaction. The management wants to improve the retention of nurses and
create a more positive work environment.
, Which factor is most likely to influence the organizational culture at the hospital? -
Answers :Leadership and communication style of management
The Chief Nursing Officer (CNO) of a healthcare organization exhibits a leadership style
that chooses to email instructions, which opens them up to personal interpretation. She
is vague in her responses to requests for clarification and does not consider the various
viewpoints or solutions posed by others. The CNO is displeased when expectations are
not met.
Which factor directly undermined organizational performance in this situation? -
Answers :Lack of feedback
A Chief Executive Officer is working with the Director of Human Resources in
developing a recruitment and retention plan to address their hospital's recent high
patient turnover rates. The goal of this plan is to recruit new hires that are bilingual and
representative of the patient population's general makeup.
Which factor has affected organizational performance in this situation? - Answers
:Diversity
A regional healthcare organization has recently hired a new manager for its purchasing
department after implementation of a new electronic purchasing software program. The
manager often gives contradictory instructions to the staff, leading to mistakes in
hospital equipment purchases. The staff is frustrated, and some have started to look for
other jobs.
Which factor is hurting the organization's performance? - Answers :Lack of trust
Clinic administrators are looking to implement a telemedicine program to improve the
quality of care being offered to a Hispanic community due to frequently missed
appointments.
Which factor is impacting the clinic's performance? - Answers :Access to care
A public healthcare facility noticed that a large percentage of its Hispanic patients do not
return for follow-up care.
Which action shows cultural responsiveness? - Answers :Hire a Spanish-speaking
nurse to call to check on patient conditions and assess the need for further doctor visits.
A manager of a hospital wants to strategically change the hospital's culture due to
competition and technological changes.
Which approach should help the manager accomplish this goal? - Answers :Establish a
merger with a healthcare facility
A hospital manager has set rules and requirements for the staff and expects them to
adhere to these requirements without being challenged or questioned.
Which cultural dimension is described in this scenario? - Answers :Power distance
A manager wants to encourage organizational change through innovation.
The manager of a healthcare facility has noticed an increase in the number of non-
English speaking clients.
Which two strategies should the manager use to improve patient care in this scenario? -
Answers :- Hiring diverse, bilingual staff members.
- Providing easy-to-read health education materials.
A manager of a small healthcare facility located in a rural area under bureaucratic
leadership has employees who are resistant to technological advancements. The
manager seeks to improve organizational culture.
Which two actions should accomplish this goal? - Answers :- Adjusting the top
leadership style
- Encouraging workers with training sessions
A clinic has seen a decline in patients as the local community has shifted to a more
ethnically diverse population.
How should the clinic improve outreach in the community and attract new patients? -
Answers :- Providing cultural awareness training to staff
- Offering onsite interpreters and multilingual publications
Explain two steps that organizations can take to improve cultural proficiency to better
serve a diverse patient base. - Answers :Improving cultural proficiency is an ongoing
effort in healthcare. One step that organizations can take to improve cultural proficiency
to better serve a diverse patient base is to educate doctors about cultural proficiency at
earlier stages within their careers, as residents and medical students. Another step
would be to incorporate training opportunities into national meetings so that even
established physicians can increase awareness and establish effective practices to treat
diverse populations.
The Emergency Manager is developing a proposal to present to the Chief Executive
Officer to establish a formalized budget for the implementation and training for a new,
hospital-wide electronic charting system.
Which factor impacting organizational performance is being addressed? - Answers
:Technology and innovation
The administration of a state-wide hospital system is collaborating with community
partners to establish a hospital-funded tuition assistance pathway and an innovative
training program.
Which challenge would this address? - Answers :Workforce shortage
A hospital is facing a high turnover rate of nurses, which affects the quality of care and
patient satisfaction. The management wants to improve the retention of nurses and
create a more positive work environment.
, Which factor is most likely to influence the organizational culture at the hospital? -
Answers :Leadership and communication style of management
The Chief Nursing Officer (CNO) of a healthcare organization exhibits a leadership style
that chooses to email instructions, which opens them up to personal interpretation. She
is vague in her responses to requests for clarification and does not consider the various
viewpoints or solutions posed by others. The CNO is displeased when expectations are
not met.
Which factor directly undermined organizational performance in this situation? -
Answers :Lack of feedback
A Chief Executive Officer is working with the Director of Human Resources in
developing a recruitment and retention plan to address their hospital's recent high
patient turnover rates. The goal of this plan is to recruit new hires that are bilingual and
representative of the patient population's general makeup.
Which factor has affected organizational performance in this situation? - Answers
:Diversity
A regional healthcare organization has recently hired a new manager for its purchasing
department after implementation of a new electronic purchasing software program. The
manager often gives contradictory instructions to the staff, leading to mistakes in
hospital equipment purchases. The staff is frustrated, and some have started to look for
other jobs.
Which factor is hurting the organization's performance? - Answers :Lack of trust
Clinic administrators are looking to implement a telemedicine program to improve the
quality of care being offered to a Hispanic community due to frequently missed
appointments.
Which factor is impacting the clinic's performance? - Answers :Access to care
A public healthcare facility noticed that a large percentage of its Hispanic patients do not
return for follow-up care.
Which action shows cultural responsiveness? - Answers :Hire a Spanish-speaking
nurse to call to check on patient conditions and assess the need for further doctor visits.
A manager of a hospital wants to strategically change the hospital's culture due to
competition and technological changes.
Which approach should help the manager accomplish this goal? - Answers :Establish a
merger with a healthcare facility
A hospital manager has set rules and requirements for the staff and expects them to
adhere to these requirements without being challenged or questioned.
Which cultural dimension is described in this scenario? - Answers :Power distance
A manager wants to encourage organizational change through innovation.
