TEST BANK-Communication in Nursing 10th Edition/DOWNLOAD PDF NOW

TEST BANK
v




Communication in Nursing 10th Edition
v v v v



Julia Balzer Riley
v v

, Table of Contents v v



Chapter 1: Responsible, Assertive, Caring Communication in Nursing
v v v v v v v



Chapter 2: The Client-Nurse Relationship: A Helping Relationship
v v v v v v v v



Chapter 3: Solving Problems Together
v v v v v



Chapter 4: Understanding Each Other: Communication and Culture
v v v v v v v



Chapter 5: Demonstrating Warmth
v v v v



Chapter 6: Showing Respect
v v v



Chapter 7: Being Genuine
v v v v



Chapter 8: Being Empathetic
v v v v



Chapter 9: Using Self-Disclosure
v v v v



Chapter 10: Being specific
v v v v



Chapter 11: Asking Questions
v v v v



Chapter 12: Expressing Opinions
v v v v



Chapter 13: Using Humor
v v v v



Chapter 14: Embracing the Spiritual Journey of Health Caring, Meaning Making
v v v v v v v v v v



Chapter 15: Requesting Support
v v v v



Chapter 16: Overcoming Evaluation Anxiety
v v v v



Chapter 17: Working with Feedback
v v v v v



Chapter 18: Using Relaxation technique
v v v v v



Chapter 19: Incorporating Imagery in Professional Practice and Self-Care
v v v v v v v v



Chapter 20 Incorporating Positive Self-Talk
v v v v v



Chapter 21: Learning to Work Together in Groups
v v v v v v v



Chapter 22: The Changing World of Electronic Communication
v v v v v v v



Chapter 23: Learning Confrontation skills
v v v v v



Chapter 24: Refusing Unreasonable Requests
v v v v



Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and Colleagues
v v v v v v v v v v



Chapter 26: Communicating Assertively and Responsibly with Aggressive Clients and
v v v v v v v v v v



Colleagues Chapter 27: Communicating Assertively and Responsibly with Unpopular Clients
v v v v v v v v v v



Chapter 29: Communicating at the End-of-Life
v v v v v



Chapter 30: Continuing the Commitment
v v v v v

,Balzer Riley: Communication in Nursing, 10th Edition
v v v v v
v




Chapter 1: Responsible, Assertive, Caring Communication in Nursing
v v v v v v v




Test Bank v




v Multiple Choice v




1. Which statement describes the affective aspect of learning
v v v v v v v


v effective communication strategies? v v




a. ―The nurse should use clear, direct statements using objective words.‖
v v v v v v v v v


b. ―The nurse uses body language that is congruent with the verbal message.‖
v v v v v v v v v v v


c. ―The nurse believes that positive communication strategies build confidence.‖
v v v v v v v v


d. ―The nurse practices assertive and responsible communication strategies.‖
v v v v v v v




ANS:C
Learning involves three domains: the cognitive aspects (understanding and meaning),
v v v v v v v v v


affective aspects (feelings, values, and attitudes), and psychomotor aspects (physical
v v v v v v v v v v


capability).Learning basic communication skills involves the cognitive domain; building
v v v v v v v v v


confidence through a belief in the value and impact of positive communication is the
v v v v v v v v v v v v v v


affective domain; and putting skills into action is the psychomotor domain.DIF:
v v v v v v v v v v v


Comprehension REF: p. 13 TOP: Integrated Process: Communication and
v v v v v v v v v


vDocumentation MSC: Psychosocial Integrity v v v




2. The nurse manager asks the staff nurse to work an extra shift. Which response by
v v v v v v v v v v v v v v


the staff nurse is assertive and based on rational beliefs?
v v v v v v v v v v




a. ―I don’t want you upset, so I will work extra.‖
v v v v v v v v v


b. ―Why do I always have to cover extra shifts?‖
v v v v v v v v


c. ―I am not able to work an extra shift.‖
v v v v v v v v


d. ―If you can’t find anyone else, I will do it.‖
v v v v v v v v v




ANS:C
The staff nurse may turn down even a reasonable request; an assertive response avoids
v v v v v v v v v v v v v


irrational beliefs. Irrational beliefs occur as a result of being anxious about assertiveness
v v v v v v v v v v v v v


or focusing on possible negative outcomes.DIF: Analysis REF: p. 8 TOP: Integrated
v v v v v v v v v v v v


Process: Communication and Documentation MSC: Safe and Effective Care
v v v v v v v v v


Environment: Management of Care
v v v v

, 3. A nurse manager offers a staff nurse a choice between working 8- or 12-hour
v v v v v v v v v v v v v


shifts. Which statement, if made by the staff nurse, is nonassertive and may result in a
v v v v v v v v v v v v v v v v


frustrated response from the nurse manager?
v v v v v v




a. ―I want to decide the shifts for all of the other staff nurses.‖
v v v v v v v v v v v v


b. ―Do whatever you want. It doesn’t really matter to me.‖
v v v v v v v v v


c. ―Thank you for offering me a choice. I prefer 12-hour shifts.‖
v v v v v v v v v v


d. ―You will never be able to give me what I really want to work.‖
v v v v v v v v v v v v v




ANS:B
A statement that allows others to make decisions for a person is an example of a
v v v v v v v v v v v v v v v


nonassertive style of communication; the response of others to a nonassertive statement
v v v v v v v v v v v v


may include disrespect, guilt, anger, or frustration. Statements that make choices for
v v v v v v v v v v v v


others or that are accusations are examples of aggressive styles of communication; the
v v v v v v v v v v v v v


response of others to an aggressive statement may include hurt, defensiveness, or
v v v v v v v v v v v v


humiliation. A statement that allows making one’s own decisions is an example of
v v v v v v v v v v v v v


assertive style of communication; the response of others to an assertive statement may
v v v v v v v v v v v v v


include mutual respect.DIF: Analysis REF: p. 7 TOP: Integrated Process: Communication
v v v v v v v v v v v


and Documentation MSC: Safe and Effective Care Environment: Management of Care
v v v v v v v v v v v




4. The nurse is providing care to a patient who was admitted with heart failure. The
v v v v v v v v v v v v v v


patient has not been following the prescribed diet or taking the prescribed
v v v v v v v v v v v v


medications. Which type of communication approach is most important for the nurse
v v v v v v v v v v v v


to use with this patient to facilitate a change in self-care behavior?
v v v v v v v v v v v v




a. Authoritative, honest, and outright communication v v v v


b. Assertive, responsible, and caring communication v v v v


c. Aggressive, sympathetic, and realistic communication v v v v


d. Positive, expert, and focused communication v v v v




ANS:B
Communication must be technically responsible, assertive, and caring to facilitate a v v v v v v v v v v


change in behavior.DIF: Knowledge/Comprehension REF: p. 13 TOP: Integrated
v v v v v v v v v


Process: Communication and Documentation MSC: Psychosocial Integrity
v v v v v v v




5. Which are examples of a nurse who is communicating responsibly? (Select
v v v v v v v v v v


v all that apply)
v v




a. The nurse uses profanity to respond to a client who is intoxicated and
v v v v v v v v v v v v


verbally abusive.v v


b. The nurse helps a client talk to family members about discontinuing
v v v v v v v v v v


chemotherapy. v