©FYNDLAY 2024/2025 ALL RIGHTS RESERVED 8:10PM.
Fire Officer I Total Force Exam Questions
And Answers 2025 Update.
A fire company consists of a group of firefighters assigned to a particular: - Answer✔piece of
fire apparatus.
A fire department must have an organizational plan that shows - Answer✔the relationship
between an individual and his or her responsibilities.
In a fire department, labor contracts or agreements between members and management on
issues such as working conditions, wages, and job security are handled by: - Answer✔labor
unions.
The five fundamentals of communication are sender, receiver, message, medium, and: -
Answer✔feedback.
A detailed plan of action that specifies the steps for carrying out an organizational policy is
known as: - Answer✔a procedure.
As a fire chiefs change agent, the company officer must always: - Answer✔maintain a positive
posture toward the change.
Policies and procedures should be transmitted: - Answer✔in writing.
A policy can be defined as a: - Answer✔guide to decision making within an organization.
The informal network that transmits the organization's social news is referred to as: -
Answer✔the grapevine.
Match each type of report with the description of the information in that record. -
Answer✔Work improvement plan- Personnel records
Attendance of class- activity records
Testing fire hoses to prevent failure- maintenance records
Which form would you use to describe and justify the resources you need next year? -
Answer✔budget request
1
, ©FYNDLAY 2024/2025 ALL RIGHTS RESERVED 8:10PM.
The most comprehensive legislation dealing with civil rights in U.S. history is the: - Answer✔Civil
Rights Act of 1964.
When speaking with reporters, "off the record" information: - Answer✔does not exist;
everything you say may be used.
Unwritten policies are sometimes referred to as: - Answer✔organizational norms or past
practices.
Identify THREE guidelines for making a successful public presentation. - Answer✔Speak clearly
and loudly enough to be heard.
Prepare professional looking handouts.
Enhance your presentations with colorful visual aids.
A guide to decision making within an organization is referred to as: - Answer✔a policy.
Identify TWO actions a fire officer must perform when filling out a budget request form. -
Answer✔identify resources necessary to increase or add a service
identify resources necessary to reduce or delete a service
Which statement is TRUE regarding personnel records? - Answer✔They are classified
CONFIDENTIAL.
Identify TWO types of casualty reports filed on NFIRS. - Answer✔civilian casualty report
fire service casualty report
The best way to deal with a community need is to: - Answer✔handle the need if possible; if not,
refer the individual to the correct person or agency.
Place the steps for handling a citizen complaint in the correct order. - Answer✔1. Apologize to
the citizen for being inconvenienced.
2. Identify the nature of the complaint.
3. Ask the citizen how he or she would like the complaint resolved.
4. If possible and within your jurisdiction, resolve the concern/complaint.
5. Document the complaint, following department policies and procedures.
6. follow up.
The element of group dynamics defined by members of a group who organize the existence of
their group and take pride in it is a: - Answer✔vital group image
2
, ©FYNDLAY 2024/2025 ALL RIGHTS RESERVED 8:10PM.
What action should you take before responding to a public inquiry? - Answer✔Listen to the
citizen's question carefully to determine the information the citizen is seeking.
If you do not have the authority to deal with a community need, the best course of action is to:
- Answer✔up-channel the need to someone within your department.
When instructed to contact a person who has lodged a complaint against the fire department,
the officer should always: - Answer✔check with supervisors to clarify what information can and
cannot be given.
With the three-day training workshop drawing to a close, Fire Officer Herby Lipshutz was a
happy instructor. The firefighting personnel in his class were doping extremely well with a
tough skill, and Lipshutz was sure they'd do well on the final exam, but he wanted to determine
whether the final evaluation was fair. A final evaluation should: - Answer✔reflect the
conditions defined in the behavioral objective.
Match each organizational principle with its correct statement. - Answer✔4 Hazardous Material
team is an example
2 Effective number of functions one can manage
3 An organizing principle where each employee only reports to one supervisor
1 Enforcing a code of standards and behaviors
Fire Officer Turk looked at the relatively young firefighter and wondered if he was delegating
the right task to the right person. "Well..." Turk thought, "let's see what he can do. He should
learn something, and the consequences of a mistake that aren't serious." Turk turned to the
firefighter and reviewed the task, provided him with the tools and resources needed and told
him he would follow up and see how he was doing. The firefighter thanked him for the
opportunity and left Turk's office. Turk was happy with himself. But should he be? How would
you best summarize Turk's actions? - Answer✔Turk forgot to mention a schedule for
completing the task.
Fire Officer Juli Jenkins was sweeping down the bay when her chief approached her. "How'd
you like to check out these businesses along Elm Street for code reinforcement? Should take
you about a week. You'd report to Fire Prevention Officer Tompikns." "Sure, Chief," Juli said
with enthusiasm, "nothing like a little change of pace" Tompkins can best be defined as Juli's: -
Answer✔functional supervisor.
Match each type of power with its correct example. - Answer✔4 Being given a promotion
3 Having special knowledge
1 Influence through respect
3
Fire Officer I Total Force Exam Questions
And Answers 2025 Update.
A fire company consists of a group of firefighters assigned to a particular: - Answer✔piece of
fire apparatus.
A fire department must have an organizational plan that shows - Answer✔the relationship
between an individual and his or her responsibilities.
In a fire department, labor contracts or agreements between members and management on
issues such as working conditions, wages, and job security are handled by: - Answer✔labor
unions.
The five fundamentals of communication are sender, receiver, message, medium, and: -
Answer✔feedback.
A detailed plan of action that specifies the steps for carrying out an organizational policy is
known as: - Answer✔a procedure.
As a fire chiefs change agent, the company officer must always: - Answer✔maintain a positive
posture toward the change.
Policies and procedures should be transmitted: - Answer✔in writing.
A policy can be defined as a: - Answer✔guide to decision making within an organization.
The informal network that transmits the organization's social news is referred to as: -
Answer✔the grapevine.
Match each type of report with the description of the information in that record. -
Answer✔Work improvement plan- Personnel records
Attendance of class- activity records
Testing fire hoses to prevent failure- maintenance records
Which form would you use to describe and justify the resources you need next year? -
Answer✔budget request
1
, ©FYNDLAY 2024/2025 ALL RIGHTS RESERVED 8:10PM.
The most comprehensive legislation dealing with civil rights in U.S. history is the: - Answer✔Civil
Rights Act of 1964.
When speaking with reporters, "off the record" information: - Answer✔does not exist;
everything you say may be used.
Unwritten policies are sometimes referred to as: - Answer✔organizational norms or past
practices.
Identify THREE guidelines for making a successful public presentation. - Answer✔Speak clearly
and loudly enough to be heard.
Prepare professional looking handouts.
Enhance your presentations with colorful visual aids.
A guide to decision making within an organization is referred to as: - Answer✔a policy.
Identify TWO actions a fire officer must perform when filling out a budget request form. -
Answer✔identify resources necessary to increase or add a service
identify resources necessary to reduce or delete a service
Which statement is TRUE regarding personnel records? - Answer✔They are classified
CONFIDENTIAL.
Identify TWO types of casualty reports filed on NFIRS. - Answer✔civilian casualty report
fire service casualty report
The best way to deal with a community need is to: - Answer✔handle the need if possible; if not,
refer the individual to the correct person or agency.
Place the steps for handling a citizen complaint in the correct order. - Answer✔1. Apologize to
the citizen for being inconvenienced.
2. Identify the nature of the complaint.
3. Ask the citizen how he or she would like the complaint resolved.
4. If possible and within your jurisdiction, resolve the concern/complaint.
5. Document the complaint, following department policies and procedures.
6. follow up.
The element of group dynamics defined by members of a group who organize the existence of
their group and take pride in it is a: - Answer✔vital group image
2
, ©FYNDLAY 2024/2025 ALL RIGHTS RESERVED 8:10PM.
What action should you take before responding to a public inquiry? - Answer✔Listen to the
citizen's question carefully to determine the information the citizen is seeking.
If you do not have the authority to deal with a community need, the best course of action is to:
- Answer✔up-channel the need to someone within your department.
When instructed to contact a person who has lodged a complaint against the fire department,
the officer should always: - Answer✔check with supervisors to clarify what information can and
cannot be given.
With the three-day training workshop drawing to a close, Fire Officer Herby Lipshutz was a
happy instructor. The firefighting personnel in his class were doping extremely well with a
tough skill, and Lipshutz was sure they'd do well on the final exam, but he wanted to determine
whether the final evaluation was fair. A final evaluation should: - Answer✔reflect the
conditions defined in the behavioral objective.
Match each organizational principle with its correct statement. - Answer✔4 Hazardous Material
team is an example
2 Effective number of functions one can manage
3 An organizing principle where each employee only reports to one supervisor
1 Enforcing a code of standards and behaviors
Fire Officer Turk looked at the relatively young firefighter and wondered if he was delegating
the right task to the right person. "Well..." Turk thought, "let's see what he can do. He should
learn something, and the consequences of a mistake that aren't serious." Turk turned to the
firefighter and reviewed the task, provided him with the tools and resources needed and told
him he would follow up and see how he was doing. The firefighter thanked him for the
opportunity and left Turk's office. Turk was happy with himself. But should he be? How would
you best summarize Turk's actions? - Answer✔Turk forgot to mention a schedule for
completing the task.
Fire Officer Juli Jenkins was sweeping down the bay when her chief approached her. "How'd
you like to check out these businesses along Elm Street for code reinforcement? Should take
you about a week. You'd report to Fire Prevention Officer Tompikns." "Sure, Chief," Juli said
with enthusiasm, "nothing like a little change of pace" Tompkins can best be defined as Juli's: -
Answer✔functional supervisor.
Match each type of power with its correct example. - Answer✔4 Being given a promotion
3 Having special knowledge
1 Influence through respect
3
