SALESFORCE ADMIN 201 CORE QUESTIONS WITH SOLUTIONS 2025
GRADED A+
✔✔What is true if a record is "locked"? Choose 2 answers.
A. Salesforce prevents the record owner from editing or deleting the record.
B. Users must have the "Modify All" object-level permission for the given object, or the
"Modify All Data" permission, to edit the locked record.
C. If the record is a Campaign, you can not add campaign members to it prior to
approval.
D. You can still edit the default action for initial submission and recall actions. - ✔✔A.
Salesforce prevents the record owner from editing or deleting the record.
B. Users must have the "Modify All" object-level permission for the given object, or the
"Modify All Data" permission, to edit the locked record.
✔✔Which of the following are Customizable Related Lists? Choose 3 answers.
A. Notes & Attachments
B. HTML Email Status.
C. Activity History.
D. Open Activities - ✔✔B. HTML Email Status.
C. Activity History.
D. Open Activities
✔✔When do you use the Import Wizard? Choose 2 answers.
A. When Mass Deleting more than 250 records at a time.
B. When updating 900 Accounts records so that the email field in the updated records
will have the Marketing User's Email address.
C. When updating 150 Leads records so that a custom field in the updated records will
contain a null value.
D. When importing 1900 new records to a custom field. - ✔✔A. When Mass Deleting
more than 250 records at a time.
,B. When updating 900 Accounts records so that the email field in the updated records
will have the Marketing User's Email address.
✔✔How is access granted through the Role Hierarchy?
A. If a Field is hidden in the Page Layout of the Manager Profile, a Role Hierarchy can
be used to open visibility of the said Field to the Users with Manager Profile.
B. If a Field is hidden to a Manager Profile using Field Level Security (FLS), a Role
Hierarchy can be set up to open visibility of the said Field to the Users with Manager
Profile.
C. If the Organizational Default restricts view of a certain record to some users, a Role
Hierarchy can be set up to open access to them.
D. If the Organizational Default permits view of a certain record to all users, a Role
Hierarchy can be set up to restrict view to some users or group of users. - ✔✔C. If the
Organizational Default restricts view of a certain record to some users, a Role Hierarchy
can be set up to open access to them.
✔✔Which of the following cannot be done by a user to records owned by others when
the organization wide default is set to Read / Write to an object
A. Change ownership
B. Report on records
C. Delete records
D. Search Records
E. Add related records
F. Edit details on records - ✔✔A. Change ownership
C. Delete records
✔✔What is true if a record is "locked"? Choose 2 answers.
A. You can still edit the default action for initial submission and recall actions.
B. If the record is a Campaign, you can not add campaign members to it prior to
approval.
C. Users must have the "Modify All" object-level permission for the given object, or the
"Modify All Data" permission, to edit the locked record.
, D. Salesforce prevents the record owner from editing or deleting the record. - ✔✔C.
Users must have the "Modify All" object-level permission for the given object, or the
"Modify All Data" permission, to edit the locked record.
D. Salesforce prevents the record owner from editing or deleting the record.
✔✔WHICH IS A CAPABILITY OF THE NEW SERVICE CLOUD CONSOLE? Choose 3
answers.
A. IT ALLOWS AGENTS TO TAKE NOTES IN AN INTERACTION LOG WHILE ON A
CALL.
B. IT ALLOWS ACCESS TO DATA BY OPENING EACH RECORD IN A NEW
WINDOW.
C. IT ALLOWS AGENTS TO VIEW KEY RECORD INFORMATION IN THE
HIGHLIGHTS PANEL.
D. IT PROVIDES DATA VISIBILITY BY COMBINING A LIST VIEW AND RELATED
RECORDS ON ONE SCREEN.
E. IT PRESERVES THE CONTEXT OF CALLS USING PRIMARY TABS AND
SUBTABS. - ✔✔A. IT ALLOWS AGENTS TO TAKE NOTES IN AN INTERACTION
LOG WHILE ON A CALL.
C. IT ALLOWS AGENTS TO VIEW KEY RECORD INFORMATION IN THE
HIGHLIGHTS PANEL.
E. IT PRESERVES THE CONTEXT OF CALLS USING PRIMARY TABS AND
SUBTABS.
✔✔What page do you access to uninstall an app?
A. Monitor Deployments
B. Critical Updates
C. Installed Packages
D. Storage Usages - ✔✔C. Installed Packages
✔✔List view can (Choose all that apply)
A. Print list can be exported to excel
B. Be enabled and disabled by individual users
C. Print up to 1000 records in print view
GRADED A+
✔✔What is true if a record is "locked"? Choose 2 answers.
A. Salesforce prevents the record owner from editing or deleting the record.
B. Users must have the "Modify All" object-level permission for the given object, or the
"Modify All Data" permission, to edit the locked record.
C. If the record is a Campaign, you can not add campaign members to it prior to
approval.
D. You can still edit the default action for initial submission and recall actions. - ✔✔A.
Salesforce prevents the record owner from editing or deleting the record.
B. Users must have the "Modify All" object-level permission for the given object, or the
"Modify All Data" permission, to edit the locked record.
✔✔Which of the following are Customizable Related Lists? Choose 3 answers.
A. Notes & Attachments
B. HTML Email Status.
C. Activity History.
D. Open Activities - ✔✔B. HTML Email Status.
C. Activity History.
D. Open Activities
✔✔When do you use the Import Wizard? Choose 2 answers.
A. When Mass Deleting more than 250 records at a time.
B. When updating 900 Accounts records so that the email field in the updated records
will have the Marketing User's Email address.
C. When updating 150 Leads records so that a custom field in the updated records will
contain a null value.
D. When importing 1900 new records to a custom field. - ✔✔A. When Mass Deleting
more than 250 records at a time.
,B. When updating 900 Accounts records so that the email field in the updated records
will have the Marketing User's Email address.
✔✔How is access granted through the Role Hierarchy?
A. If a Field is hidden in the Page Layout of the Manager Profile, a Role Hierarchy can
be used to open visibility of the said Field to the Users with Manager Profile.
B. If a Field is hidden to a Manager Profile using Field Level Security (FLS), a Role
Hierarchy can be set up to open visibility of the said Field to the Users with Manager
Profile.
C. If the Organizational Default restricts view of a certain record to some users, a Role
Hierarchy can be set up to open access to them.
D. If the Organizational Default permits view of a certain record to all users, a Role
Hierarchy can be set up to restrict view to some users or group of users. - ✔✔C. If the
Organizational Default restricts view of a certain record to some users, a Role Hierarchy
can be set up to open access to them.
✔✔Which of the following cannot be done by a user to records owned by others when
the organization wide default is set to Read / Write to an object
A. Change ownership
B. Report on records
C. Delete records
D. Search Records
E. Add related records
F. Edit details on records - ✔✔A. Change ownership
C. Delete records
✔✔What is true if a record is "locked"? Choose 2 answers.
A. You can still edit the default action for initial submission and recall actions.
B. If the record is a Campaign, you can not add campaign members to it prior to
approval.
C. Users must have the "Modify All" object-level permission for the given object, or the
"Modify All Data" permission, to edit the locked record.
, D. Salesforce prevents the record owner from editing or deleting the record. - ✔✔C.
Users must have the "Modify All" object-level permission for the given object, or the
"Modify All Data" permission, to edit the locked record.
D. Salesforce prevents the record owner from editing or deleting the record.
✔✔WHICH IS A CAPABILITY OF THE NEW SERVICE CLOUD CONSOLE? Choose 3
answers.
A. IT ALLOWS AGENTS TO TAKE NOTES IN AN INTERACTION LOG WHILE ON A
CALL.
B. IT ALLOWS ACCESS TO DATA BY OPENING EACH RECORD IN A NEW
WINDOW.
C. IT ALLOWS AGENTS TO VIEW KEY RECORD INFORMATION IN THE
HIGHLIGHTS PANEL.
D. IT PROVIDES DATA VISIBILITY BY COMBINING A LIST VIEW AND RELATED
RECORDS ON ONE SCREEN.
E. IT PRESERVES THE CONTEXT OF CALLS USING PRIMARY TABS AND
SUBTABS. - ✔✔A. IT ALLOWS AGENTS TO TAKE NOTES IN AN INTERACTION
LOG WHILE ON A CALL.
C. IT ALLOWS AGENTS TO VIEW KEY RECORD INFORMATION IN THE
HIGHLIGHTS PANEL.
E. IT PRESERVES THE CONTEXT OF CALLS USING PRIMARY TABS AND
SUBTABS.
✔✔What page do you access to uninstall an app?
A. Monitor Deployments
B. Critical Updates
C. Installed Packages
D. Storage Usages - ✔✔C. Installed Packages
✔✔List view can (Choose all that apply)
A. Print list can be exported to excel
B. Be enabled and disabled by individual users
C. Print up to 1000 records in print view
