911- Officer National Certification Practice Study Test.

911- Officer National Certification Practice Study Test. T or F: A 9-1-1 Officer can be found guilty of willful neglect (gross negligence) if they fail to follow agency procedures during a 9-1-1 call - CORRECT ANSWER True T or F: Tipping off someone about a criminal investigation is a misdemeanor - CORRECT ANSWER False T or F: If you query the state teletype system to check a license plate or a criminal history fr a friend who is not in law enforcement, you can be prosecuted for a felony - CORRECT ANSWER True List three branches of the federal government - CORRECT ANSWER Executive, Legislative, and Judicial T or F: Petty theft is a felony - CORRECT ANSWER False T or F: Aggravated assault and/or battery is a felony - CORRECT ANSWER True The typical full-time fire department (from the course manual) is typically segmented by the following method: A. District, personnel, station B. District, battalion, company C. District, organization, personnel - CORRECT ANSWER B- District, battalion, company The first priority of the 9-1-1 Officer - CORRECT ANSWER Obtain and verify the location of the emergency The second priority of the 9-1-1 Officer on an Emergency Call - CORRECT ANSWER Determine the type of call The three basic elements of a telecommunication system are A. Optical fiber, Network, Modern B. Signal, Channel, ATM C. Transmitter, transmission medium, receiver - CORRECT ANSWER C- Transmitter, transmission medium, receiver List the two emergency response modes - CORRECT ANSWER Emergency Non-Emergency List two enhancements to a basic 9-1-1 system that makes it an Enhanced 9-1-1 (E9-1-1) - CORRECT ANSWER Ani and Ali The person who sends information - CORRECT ANSWER Sender The content of information sent by sender - CORRECT ANSWER Message The response from the receiver back to sender which the sender uses to ensure understanding - CORRECT ANSWER Feedback The person who receives the information sent - CORRECT ANSWER Receiver Select the types of TDD calls a cell taker may receive A. A recorder spoken announcement to the call taker that a TDD call is being placed, such as "HEARING IMPAIRED CALLER USE TDD" B. Audible tones which quickly notify the call taker that a TDD call is being placed C. All of the Above - CORRECT ANSWER C- All of the above T or F: PSAP's may provide TDD equipment only a limited number of positions, such as at only a supervisor's position, or at only one decided call taker's line - CORRECT ANSWER False T or F: PSAP's that have ANI and ALI on the non-TDD lines must ensure that TDD calls have the same access to enhanced features as do voice telephone calls - CORRECT ANSWER True Direct Access Means: A. PSAP's a private 7-digit number for the deaf and hearing impaired callers B. PSAP's must have a separate 9-1-1 line for TDD callers C. PSAP's can directly receive TDD calls without relying on an outside relay service or third-party services D. All of the above E. None of the above - CORRECT ANSWER C- PSAP's can directly receive TDD calls without relying on an outside relay service or third-party services T or F: PSAP's must correctly transfer TDD calls, as they do voice calls - CORRECT ANSWER True T or F: Secondary PSAP's must be able to receive transferred TDD calls as efficiently an as effectively as voice calls - CORRECT ANSWER True Which of the following actions is "not" permissible by the FCC? A. Communications for testing purposes for proper station and system maintenance B. Communications related directly to the imminent safety-of-life or property C. Communications directly related and necessary to those actives which make the license eligible for the station license D. The use of a code indicating the individual appears to be a middle- eastern Muslim - CORRECT ANSWER D- The use of a code indicating the individual appears to be a middle- eastern Muslim