CRCR Certification
T/F Consents are signed as part of the post-service process
False
T/F Patient service costs are calculated in the pre-serviceprocess for scheduled patients
True
T/F The patient is scheduled and registered for service is a time-of-service activity
False
T/F The patient account is monitored for payment is a time-of-service activity
False
T/F Case management and discharge planning services are a post-service activity
False
T/F Sending the bill electronically to the health plan is a time-of-service activity
False
Revenue Cycle Initiatives
Healthcare Dollars & Sense:pt financial comm. best practices, best practices for price
transparency, medical accounts resolution
PFC Best Practices
6 areas:Annual staff training, training program topics, process observation, executive level
metrics reporting, technology verification, feedback and response
, Where individuals and small businesses can compare and purchase qualified health benefit
plans
Health Insurance Marketplace/Health Insurance exchange
Medical Debt Task Force
developed a best practice workflow that builds off of HFMA's previous patient friendly billingwork
and spansthe patient-centric revenue cycle.
The following statements describe best practices established by the Medical Debt Task Force
Educate patients, coordinate to avoid duplicate patient contacts, be consistent in key aspects of
account resolution, follow best practices for communication
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
standardized method for evaluating patients' perspective on hospital care
Hard Costs
loss of future revenue
Soft Costs
customer's passing on information about their negative experience to potential patients or
through social media channels
Post Acute Services
include skilled nursing , home health, durable medical equipment, hospice, and assisted living
Skilled Nursing Facility (SNF)
institution (skilled nursing home/rehabilitation center) engaged in provided skilled nursing care
for injured/disabled/sick persons
T/F Consents are signed as part of the post-service process
False
T/F Patient service costs are calculated in the pre-serviceprocess for scheduled patients
True
T/F The patient is scheduled and registered for service is a time-of-service activity
False
T/F The patient account is monitored for payment is a time-of-service activity
False
T/F Case management and discharge planning services are a post-service activity
False
T/F Sending the bill electronically to the health plan is a time-of-service activity
False
Revenue Cycle Initiatives
Healthcare Dollars & Sense:pt financial comm. best practices, best practices for price
transparency, medical accounts resolution
PFC Best Practices
6 areas:Annual staff training, training program topics, process observation, executive level
metrics reporting, technology verification, feedback and response
, Where individuals and small businesses can compare and purchase qualified health benefit
plans
Health Insurance Marketplace/Health Insurance exchange
Medical Debt Task Force
developed a best practice workflow that builds off of HFMA's previous patient friendly billingwork
and spansthe patient-centric revenue cycle.
The following statements describe best practices established by the Medical Debt Task Force
Educate patients, coordinate to avoid duplicate patient contacts, be consistent in key aspects of
account resolution, follow best practices for communication
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
standardized method for evaluating patients' perspective on hospital care
Hard Costs
loss of future revenue
Soft Costs
customer's passing on information about their negative experience to potential patients or
through social media channels
Post Acute Services
include skilled nursing , home health, durable medical equipment, hospice, and assisted living
Skilled Nursing Facility (SNF)
institution (skilled nursing home/rehabilitation center) engaged in provided skilled nursing care
for injured/disabled/sick persons
