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Test Bank for Child and Adolescent Development, 2nd edition Anita Woolfolk, Nancy E. Perry (All Chapters). PART 1: THE HOTEL INDUSTRY 1. The Traditional Hotel Industry 2. The Modern Hotel Industry 3. The Structures of the Hotel Industry PART 2: THE RESERVATION PROCESS 4. Forecasting Availability and Overbooking 5. Global Reservations Technologies 6. Individual Reservations and Group Bookings PART 3: GUEST SERVICES AND RATE STRUCTURES 7. Managing Guest Services 8. From Arrival to Rooming 9. The Role of the Room Rate PART 4: THE REVENUE CYCLE 10. Billing the Guest Folio 11. Cash or Credit: The City Ledger PART 5: TECHNOLOGY 12. The Night Audit 13. Hotel Technology
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