Levels of Crisis Development and Behavior: ANSWER 1. Anxiety 2. Defensive
3. Dangerous conduct
4. Reduction of tension
Employee Attitudes and Methods: ANSWER 1. Helpful
2. The Directive
3. Intervention through physical means
4. A therapeutic alliance
Declarative Knowledge - Facilitation Formula - ANSWER Identifying WHAT
Term -> Definition -> Examples
Procedural Knowledge - Facilitation Formula - ANSWER Being Aware of
HOW
Show/describe -> Engage/practice -> Describe/explain
Aggression: ANSWER behavior that is typified by aggressive, confrontational,
or forceful acts.
Violence: A ANSWER Any action when someone is abused or hurt with force,
usually with the intention of hurting them.
ANSWER Care, Welfare, Safety, and Security are the core values.
Crisis Development Model: ANSWER 4: Levels of Crisis Development and
Behavior
4 Employee Attitudes and Methods
Duties Following a Crisis Event - ANSWER Making sure everyone involved is
okay while recording and reporting
3. Dangerous conduct
4. Reduction of tension
Employee Attitudes and Methods: ANSWER 1. Helpful
2. The Directive
3. Intervention through physical means
4. A therapeutic alliance
Declarative Knowledge - Facilitation Formula - ANSWER Identifying WHAT
Term -> Definition -> Examples
Procedural Knowledge - Facilitation Formula - ANSWER Being Aware of
HOW
Show/describe -> Engage/practice -> Describe/explain
Aggression: ANSWER behavior that is typified by aggressive, confrontational,
or forceful acts.
Violence: A ANSWER Any action when someone is abused or hurt with force,
usually with the intention of hurting them.
ANSWER Care, Welfare, Safety, and Security are the core values.
Crisis Development Model: ANSWER 4: Levels of Crisis Development and
Behavior
4 Employee Attitudes and Methods
Duties Following a Crisis Event - ANSWER Making sure everyone involved is
okay while recording and reporting
