Hondros NUR 205 Exam 1
Hondros NUR 205 Exam 1
Effective Communication Competence - Achieved when communication goals are
met
Appropriate Communication - Communication has been adapted to the people and
situation involved in the act of communication
Communication competence is important for: - optimizing safety and health care
quality
advocacy for better systems and safer workplaces
Barriers of communication - personal bias, stereotypes, stigmas
Exemplars of Communication - Assertive
Therapeutic
Intrapersonal
Interpersonal
Documentation
Handoff/reporting (sbar)
Assertive Communication - positive and negative feelings expressed
openly/directly.
Helps advocate for the patient
Hondros NUR 205 Exam 1
, Hondros NUR 205 Exam 1
Therapeutic Communication - interactive process, words/actions used by clinicians
and patient.
Helps patient overcome stress, adjust to difficult situations, promotes
understanding and builds relationships that lead to positive outcomes
Intrapersonal Communication - self-talk
Interpersonal Communication - between people, talking among, verbal/nonverbal,
begins at birth
Documentation - Legal documents
Handoff/reporting--SBAR - Situation, background, assessment, recommendations
Communication - Collaboration-->care coordination--> safety--> culture--> care
quality
Collaboration - Development of partnerships, collab with other to meet needs of
patients.
-Key component in reducing errors-
-begins on admission-
-discharge planning begins on admission-
Nurse-patient collaboration - health promotion/disease prevention behaviors,
lifestyle changes, whole nursing process, end of life decision making.
Hondros NUR 205 Exam 1
Hondros NUR 205 Exam 1
Effective Communication Competence - Achieved when communication goals are
met
Appropriate Communication - Communication has been adapted to the people and
situation involved in the act of communication
Communication competence is important for: - optimizing safety and health care
quality
advocacy for better systems and safer workplaces
Barriers of communication - personal bias, stereotypes, stigmas
Exemplars of Communication - Assertive
Therapeutic
Intrapersonal
Interpersonal
Documentation
Handoff/reporting (sbar)
Assertive Communication - positive and negative feelings expressed
openly/directly.
Helps advocate for the patient
Hondros NUR 205 Exam 1
, Hondros NUR 205 Exam 1
Therapeutic Communication - interactive process, words/actions used by clinicians
and patient.
Helps patient overcome stress, adjust to difficult situations, promotes
understanding and builds relationships that lead to positive outcomes
Intrapersonal Communication - self-talk
Interpersonal Communication - between people, talking among, verbal/nonverbal,
begins at birth
Documentation - Legal documents
Handoff/reporting--SBAR - Situation, background, assessment, recommendations
Communication - Collaboration-->care coordination--> safety--> culture--> care
quality
Collaboration - Development of partnerships, collab with other to meet needs of
patients.
-Key component in reducing errors-
-begins on admission-
-discharge planning begins on admission-
Nurse-patient collaboration - health promotion/disease prevention behaviors,
lifestyle changes, whole nursing process, end of life decision making.
Hondros NUR 205 Exam 1
