SCM 300 EXAM 2 ASU DAVILA |
LATEST 2025 GRADED A+
GUARANTEED PASS QUESTIONS
AND ANSWERS WITH DEATAILED
RATIONALES
ISO 14000 - Correct Answer-● A series of certifications offered by the International Organization for
Standardization in the area of sustainable business practices and management. ISO 14000 certification of
your company can prove to other companies/potential supply chain partners as well as customers that
your company is committed to sustainability at an organizational level.
Different Phases of Humanitarian SCM
- Correct Answer-● Securing Supply Chain Partners
● The Disaster
● The Arena of Disaster
● Aftermath
● Investment in Prevention
● According to SCM 300 what might constitute a SR firm? - Correct Answer-○ Legal and ethical practices,
community/society, environmental sustainability
● Arguments for behaving in a SR manner - Correct Answer-○ Responsibility as a citizen, avoid legal issues,
government regulation, and fines, public relations, business risk, increased profits
Ties between SR and SCM - Correct Answer-○ Eliminate waste, proliferation of ethical business practices,
improve the quality of lives
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Barriers to/arguments against companies acting in a SR manner - Correct Answer-○ Reduced profits, takes
away focus from business, too much social power, problems are solved using Western values
Legal and Ethical Supply Chains - Correct Answer-● Ethical issues that global supply chains confront.
Humanitarian Supply Chains - Correct Answer-● Humanitarian challenges that can be aided by good SCM
○ Lots of stuff.
● Challenges to running efficient and effective humanitarian supply chains
○ Money and metrics, types of disasters, stakeholders, poor infrastructure, legal or cultural issues
1. Why does Zara prefer to own production assets? What types of products does Zara produce
themselves? Which items do they outsource? - Correct Answer-It gives them more control over schedules
and capacities. They produce the more complex items, while they outsource the more simple products,
like sweaters.
Why is the supply chain a logical place to look to when trying to "green up" a company? - Correct Answer-
○ Because the supply chain is always looking to eliminate waste
● Benefits of having a green supply chain - Correct Answer-○ Lower costs, lower taxes, better for the
environment, etc.
● Define sustainable development/design. - Correct Answer-○ Development that meets the needs of the
present without compromising the ability of future generations to meet their own needs
● Basic definitions for the environmental terminology discussed in lecture - Correct Answer-○ Cradle to
Grave - Designing products and services with only the useful life of the product/service and its materials in
mind. Manufacture to disposal.
○ Cradle to Cradle - Ecologically intelligent design that considers not only the useful life of the product but
also the recovery, disposal, and reuse of the materials and components that make up the product.
● IMPORTANT: What are some options for companies seeking to become green? Consider measurement,
design, and other issues. Be able to discuss how that program can help companies develop a more
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successful and sustainable supply chain. - Correct Answer-Waste elimination (consider disassembly), triple
bottom line thinking. Reduce, reuse, recycle
From which parts of the world is coffee sourced? Why is that a concern for Starbucks? - Correct Answer-
Most of the world's coffee comes from Latin America, the Pacific Rim, and East Africa. This is a concern
because most of the coffee comes from developing countries - there is a risk of supply shortage due to
instability.
1. Describe their supply chain: suppliers, processors... - Correct Answer-Farms to processors, to suppliers,
to Starbucks
1. What is CAFÉ practices and what is its purpose? What are the benefits to Starbucks? - Correct Answer-a.
Way to ensure a sustainable supply of high quality coffee beans. It helped Starbucks to ensure they were
receiving high quality coffee, helped them to establish a relationship with the coffee farmers, provided
them with new marketing opportunities, allowed their supply chain to be more visible, and helped create
corporate social responsibility.
1. How does a company join CAFÉ practices(requirements)? What are the benefits once they join? -
Correct Answer-a. Coffee quality and economic transparency must be met first. Suppliers are graded on
coffee growing. The more points a grower receives, the more money they can get, and it is more likely
Starbucks will keep them as a supplier. Benefits included that the coffee growing and processing practices
contributed positively to the conservation of soil, water, energy, and biological diversity, and had a
minimal impact on the environment. CAFÉ practices also encouraged farmers and others to make sure
that workers' wages met or exceeded the minimum required by law.
1. What are some of the challenges Starbucks faced in implementing CAFÉ practices? - Correct Answer-a.
Some of the suppliers had poor information systems, which made it difficult for transparency along the
supply chain. Also, when new practices were updated, it may be difficult to communicate them with
suppliers and farmers. They also had to deal with auditors going to remote regions to audit the coffee
farmers.
4 Retailing Options - Correct Answer-Brick and Mortar
Online
Bricks and Clicks
Clicks and Calls
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Brick and Mortar - Correct Answer-All products and services are sold to customers from physical stores.
Example: McDonald's
Online - Correct Answer-All products and services are sold to customers through an online website.
Example: Amazon.com
Bricks and Clicks - Correct Answer-Products can be bought from a physical store or from an online system.
Example: Barnes and Noble and BN.com
Clicks and Calls - Correct Answer-In addition to taking orders via the company website, some companies
will also offer sales via the phone. Examples: Lands' End and L.L. Bean
Omni-Channel Retailing - Correct Answer-Retailers that are fully committed to engaging customers via
catalogs, phone calls, websites, email, internet chat rooms, social media sites or mobile apps, and of
course also in stores
3 Retail Sources of Supply - Correct Answer-Manufactures
Wholesalers
Drop Shipper
Manufacturers - Correct Answer-These are the companies that actually create the finished goods. Retailers
then buy the goods and that retailer is responsible for distribution and storage.
Wholesalers - Correct Answer-These organizations purchase goods from manufacturers. Typically they
purchase an assortment of goods from many manufacturers, thus a retail company could purchase all of
their electronics from a single wholesaler versus having to purchase from each individual manufacturer
Drop Shippers - Correct Answer-Organization that ties manufacturers and/or wholesalers directly to
customers.
Chargebacks - Correct Answer-These are effectively penalties charged by retail organizations to their
suppliers/vendors for any number of minor and major supply chain offenses.