MGMT330
Business Communication
Comprehensive Finals Test (Qns & Ans)
2025
1. Which of the following is a primary component of effective
business communication?
- A. Ignoring feedback
- B. Clarity and conciseness
- C. Using jargon
- D. Avoiding nonverbal cues
ANS: B. Clarity and conciseness
©/2025
, Rationale: Effective business communication requires clarity
and conciseness to ensure the message is understood without
unnecessary complexity.
2. What is the primary purpose of conducting a communication
audit in an organization?
- A. To increase operational costs
- B. To evaluate and improve communication processes
- C. To limit employee interactions
- D. To reduce transparency
ANS: B. To evaluate and improve communication processes
Rationale: Conducting a communication audit helps
organizations evaluate their current communication processes and
identify areas for improvement.
Fill-in-the-Blank Questions
3. The process of encoding a message involves translating
thoughts into __________.
ANS: symbols
©/2025
, Rationale: Encoding a message involves translating thoughts
into symbols, such as words or gestures, to convey the intended
meaning.
4. __________ communication occurs when information flows
from the top management to lower levels of the organization.
ANS: Downward
Rationale: Downward communication occurs when
information flows from top management to lower levels of the
organization, ensuring that employees are informed about
decisions and policies.
True/False Questions
5. True or False: Active listening is an essential skill for
effective communication and involves fully concentrating,
understanding, and responding to the speaker.
ANS: True
Rationale: Active listening is crucial for effective
communication, as it involves fully concentrating, understanding,
and responding to the speaker, ensuring clear and accurate
information exchange.
©/2025
, 6. True or False: Nonverbal communication, such as body
language and facial expressions, has no significant impact on
business interactions.
ANS: False
Rationale: Nonverbal communication, such as body language
and facial expressions, significantly impacts business interactions
by conveying emotions and reinforcing verbal messages.
Multiple Response Questions
7. Which of the following are barriers to effective
communication in an organization? (Select all that apply)
- A. Noise
- B. Filtering
- C. Channel richness
- D. Information overload
ANSs: A, B, D
Rationale: Barriers to effective communication include noise,
filtering, and information overload, which can distort or hinder
the message. Channel richness enhances communication rather
than serving as a barrier.
©/2025
Business Communication
Comprehensive Finals Test (Qns & Ans)
2025
1. Which of the following is a primary component of effective
business communication?
- A. Ignoring feedback
- B. Clarity and conciseness
- C. Using jargon
- D. Avoiding nonverbal cues
ANS: B. Clarity and conciseness
©/2025
, Rationale: Effective business communication requires clarity
and conciseness to ensure the message is understood without
unnecessary complexity.
2. What is the primary purpose of conducting a communication
audit in an organization?
- A. To increase operational costs
- B. To evaluate and improve communication processes
- C. To limit employee interactions
- D. To reduce transparency
ANS: B. To evaluate and improve communication processes
Rationale: Conducting a communication audit helps
organizations evaluate their current communication processes and
identify areas for improvement.
Fill-in-the-Blank Questions
3. The process of encoding a message involves translating
thoughts into __________.
ANS: symbols
©/2025
, Rationale: Encoding a message involves translating thoughts
into symbols, such as words or gestures, to convey the intended
meaning.
4. __________ communication occurs when information flows
from the top management to lower levels of the organization.
ANS: Downward
Rationale: Downward communication occurs when
information flows from top management to lower levels of the
organization, ensuring that employees are informed about
decisions and policies.
True/False Questions
5. True or False: Active listening is an essential skill for
effective communication and involves fully concentrating,
understanding, and responding to the speaker.
ANS: True
Rationale: Active listening is crucial for effective
communication, as it involves fully concentrating, understanding,
and responding to the speaker, ensuring clear and accurate
information exchange.
©/2025
, 6. True or False: Nonverbal communication, such as body
language and facial expressions, has no significant impact on
business interactions.
ANS: False
Rationale: Nonverbal communication, such as body language
and facial expressions, significantly impacts business interactions
by conveying emotions and reinforcing verbal messages.
Multiple Response Questions
7. Which of the following are barriers to effective
communication in an organization? (Select all that apply)
- A. Noise
- B. Filtering
- C. Channel richness
- D. Information overload
ANSs: A, B, D
Rationale: Barriers to effective communication include noise,
filtering, and information overload, which can distort or hinder
the message. Channel richness enhances communication rather
than serving as a barrier.
©/2025
