C720 Final Exam Prep for OA Retake
Questions and Verified Answers 100%
Solve | Latest Update
In most cases, companies that sell products and companies that sell services
both maintain inventories of
a. finished goods
b. supporting goods - ✔✔b. supporting goods
Which of the following is an activity of both service producers and goods
producers?
a. Selling high-quality, tangible products
b. Managing a finished goods inventory
c. Separating production from consumption
d. Focusing on product improvement - ✔✔d. Focusing on product improvement
By applying current technology to operations management, a firm is most likely
able to ________.
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©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025.
,a. develop new supplier relationships
b. understand customer needs and wants
c. decrease its marketing expenditures
d. make better products with fewer resources - ✔✔d. make better products
with fewer resources
The primary reason that many firms are shifting to leaner organizational
structures is to ________.
a. comply with federal laws
b. provide customer value
c. improve decision making
d. reduce payroll expenses - ✔✔c. improve decision making
Which ethical issue would impact an operations manager the most?
a. Faulty worker safety gear
b. Unfair pricing practices
c. Illegal real estate transactions
d. Incorrect marketing materials - ✔✔a. Faulty worker safety gear
Which statement about services providers and goods producers is true?
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©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025.
,a. Both service providers and goods manufacturers have finished goods
inventories.
b. Inventory management is a concern for goods manufacturers but not service
providers.
c. Physical elements are a concern for goods manufacturers but not service
providers.
d. Some service providers operate like manufacturers because they sell a
finished good. - ✔✔d. Some service providers operate like manufacturers
because they sell a finished good.
Which statement about product safety is most likely true?
a. Consumer advocacy groups have eliminated the need for government
intervention in product safety issues.
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©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025.
, b. Product safety oversight is typically stringent in underdeveloped countries
due to government laws.
c. Modern managers should view product safety as a government concern
rather than an organizational issue.
d. Managerial judgment is often necessary when determining appropriate
product safety labels. - ✔✔d. Managerial judgment is often necessary when
determining appropriate product safety labels.
Malcolm, an operations manager at Carson Industries, has been assigned the
task of implementing the firm's environmental stewardship strategy. Which of
the following would be the best way for Malcolm to accomplish this goal?
a. Providing environmental policy training to Carson employees
b. Implementing a quality inspection program for all Carson products
c. Calculating the cost-benefit ratio of the Carson distribution system
4|Page
©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025.
Questions and Verified Answers 100%
Solve | Latest Update
In most cases, companies that sell products and companies that sell services
both maintain inventories of
a. finished goods
b. supporting goods - ✔✔b. supporting goods
Which of the following is an activity of both service producers and goods
producers?
a. Selling high-quality, tangible products
b. Managing a finished goods inventory
c. Separating production from consumption
d. Focusing on product improvement - ✔✔d. Focusing on product improvement
By applying current technology to operations management, a firm is most likely
able to ________.
1|Page
©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025.
,a. develop new supplier relationships
b. understand customer needs and wants
c. decrease its marketing expenditures
d. make better products with fewer resources - ✔✔d. make better products
with fewer resources
The primary reason that many firms are shifting to leaner organizational
structures is to ________.
a. comply with federal laws
b. provide customer value
c. improve decision making
d. reduce payroll expenses - ✔✔c. improve decision making
Which ethical issue would impact an operations manager the most?
a. Faulty worker safety gear
b. Unfair pricing practices
c. Illegal real estate transactions
d. Incorrect marketing materials - ✔✔a. Faulty worker safety gear
Which statement about services providers and goods producers is true?
2|Page
©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025.
,a. Both service providers and goods manufacturers have finished goods
inventories.
b. Inventory management is a concern for goods manufacturers but not service
providers.
c. Physical elements are a concern for goods manufacturers but not service
providers.
d. Some service providers operate like manufacturers because they sell a
finished good. - ✔✔d. Some service providers operate like manufacturers
because they sell a finished good.
Which statement about product safety is most likely true?
a. Consumer advocacy groups have eliminated the need for government
intervention in product safety issues.
3|Page
©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025.
, b. Product safety oversight is typically stringent in underdeveloped countries
due to government laws.
c. Modern managers should view product safety as a government concern
rather than an organizational issue.
d. Managerial judgment is often necessary when determining appropriate
product safety labels. - ✔✔d. Managerial judgment is often necessary when
determining appropriate product safety labels.
Malcolm, an operations manager at Carson Industries, has been assigned the
task of implementing the firm's environmental stewardship strategy. Which of
the following would be the best way for Malcolm to accomplish this goal?
a. Providing environmental policy training to Carson employees
b. Implementing a quality inspection program for all Carson products
c. Calculating the cost-benefit ratio of the Carson distribution system
4|Page
©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025.
