TCOLE Basic Telecommunicator Test
Domestic terrorism - ✔ ✔ is perpetrated by individuals
and/or groups inspired by or associated with primarily U.S.-
based movements that espouse extremist ideologies of a
political, religious, social, racial, or environmental nature.
numeric codes - ✔ ✔ During radio dispatch, the
dispatcher will use phonetic alphabets and
transferred to - ✔ ✔ If a secondary PSAP is needed for
handling an emergency call, the caller should be __________
there.
reflective/mirroring - ✔ ✔ Repeating back the last word or
phrase the caller has just said is an example of the active
listening technique ________
Images/videos forwarding - ✔ ✔ Enhanced 911 services
involve all of the following EXCEPT:
not always obvious and usually vary from person to person -
✔ ✔ Warning signs for a suicide are _________
alternatives (identify all choices), consequences (project
outcomes), tell your story (prepare your defense) - ✔ ✔
Ethical decision-making tools include _________
improve - ✔ ✔ Eustress is seen as a positive stress and can
even ________ performance
, no one is watching; I cannot make a difference; if I did not
know it was wrong, it must be okay - ✔ ✔ Misconceptions
about ethics include:
positive - ✔ ✔ Exercising, eating a balanced diet, and
getting enough sleep are all _______ ways of reducing or
eliminating stress.
Are you near an area that stores or uses radioactive
material? Are there any radioactive markings or warnings? -
✔ ✔ Which questions should a telecommunicator ask of
the caller if there is a suspicion of a radiological leak or
incident?
high level - ✔ ✔ A ___________ bomber suspect will be
able to describe the type, power, location, or time of a
bomb detonation.
The principal application used by public safety agencies to
manage law enforcement, fire, and EMS incidents, Track the
status and location of resources, Conduct post-incident
analysis of the response - ✔ ✔ Which of the following is a
statement of Computer-Aided Dispatch (CAD) system?
standard of care - ✔ ✔ The degree of care that a
reasonable person should exercise under the given
circumstances is the definition of ____________
trained personnel, 24 to 72 - ✔ ✔ The Critical Incident
Stress Debriefing should be provided by __________ and
Domestic terrorism - ✔ ✔ is perpetrated by individuals
and/or groups inspired by or associated with primarily U.S.-
based movements that espouse extremist ideologies of a
political, religious, social, racial, or environmental nature.
numeric codes - ✔ ✔ During radio dispatch, the
dispatcher will use phonetic alphabets and
transferred to - ✔ ✔ If a secondary PSAP is needed for
handling an emergency call, the caller should be __________
there.
reflective/mirroring - ✔ ✔ Repeating back the last word or
phrase the caller has just said is an example of the active
listening technique ________
Images/videos forwarding - ✔ ✔ Enhanced 911 services
involve all of the following EXCEPT:
not always obvious and usually vary from person to person -
✔ ✔ Warning signs for a suicide are _________
alternatives (identify all choices), consequences (project
outcomes), tell your story (prepare your defense) - ✔ ✔
Ethical decision-making tools include _________
improve - ✔ ✔ Eustress is seen as a positive stress and can
even ________ performance
, no one is watching; I cannot make a difference; if I did not
know it was wrong, it must be okay - ✔ ✔ Misconceptions
about ethics include:
positive - ✔ ✔ Exercising, eating a balanced diet, and
getting enough sleep are all _______ ways of reducing or
eliminating stress.
Are you near an area that stores or uses radioactive
material? Are there any radioactive markings or warnings? -
✔ ✔ Which questions should a telecommunicator ask of
the caller if there is a suspicion of a radiological leak or
incident?
high level - ✔ ✔ A ___________ bomber suspect will be
able to describe the type, power, location, or time of a
bomb detonation.
The principal application used by public safety agencies to
manage law enforcement, fire, and EMS incidents, Track the
status and location of resources, Conduct post-incident
analysis of the response - ✔ ✔ Which of the following is a
statement of Computer-Aided Dispatch (CAD) system?
standard of care - ✔ ✔ The degree of care that a
reasonable person should exercise under the given
circumstances is the definition of ____________
trained personnel, 24 to 72 - ✔ ✔ The Critical Incident
Stress Debriefing should be provided by __________ and
