Six Sigma Green Belt Certification Exam With
Complete Solutions
A nominal voting approach is a method of reaching what goal?
•Consensus
•Animosity
•Limitations
•Arguments - ANSWER Consensus
A good use for a Force Field Analysis tool would be for the team to be able to.
•Know when to act on a process, and when to leave the process alone
•Know when to reject the null
•Visualize customer needs and requirements
•Understand driving forces and restraining forces - ANSWER Understand driving forces
and restraining forces
What is done in the Control phase of DMAIC?
•Pilottest and evaluate plans
•Error proofing exercises to remove accidents
•Long-term capabilities are verified for sustained success
•All of the above - ANSWER Long-term capabilities are verified for sustained success
In which company was Six Sigma invented in 1985?
,•Motorola
•Unisys
•Allied Signal
•Texas Instrument - ANSWER Motorola
For a Fishbone Diagram, which of the following are some categories of causes that
could be listed along the top and bottom of the diagram?
•DOWNTIME (8 wastes)
•6 M's - man, machine, method, material, measurement, and mother nature
•Steps in the process being analyzed
•All of the above ANSWER All of the above
Which of the following tools allows a large amount of brainstorming ideas to be grouped
into categories according to their natural relationships for review and analysis?
•Tree diagrams
•Affinity diagrams
•Kano diagram
•PDCA - ANSWER Affinity diagrams
What is the purpose of Performance Indicator Identification?
•To follow the progress and contributions of individual team members
•To develop a baseline before the project begins
•To specify precisely what must be measured
•All of the above - ANSWER To specify precisely what must be measured
,Which of the following does NOT contribute to encouraging active listening?
•The speaker asking frequent yes/no questions
•The listener paraphrasing the concepts
•The listener asking for clarification
•All of the above help encourage active listening - ANSWER The speaker asking frequent
yes/no questions
A study of cost of poor quality is best described as a study of.
•How long a product lasts
•Throughput time
•Internal failures, external failures, appraisal costs, and prevention costs
•Failure modes - ANSWER Internal failures, external failures, appraisal costs, and
prevention costs
A definition of quality that is in alignment with Six Sigma thinking is.
•Product of service uniformity around a target value
•Fitness for use
•Use-as-is
•Any measurement that is within the customer specification limits is adequate -
ANSWER Product or service uniformity around a target value
What does the "A" in the DMAIC Methodology stand for?
•Analyze
, •Achieve
•Articulate
•Advocate - ANSWER Analyze
What is the purpose of the Malcolm Baldrige National Quality Award?
•To identify organizations that have been ISO-9001 registered
•To identify individual team members who identified areas of process improvement
•To encourage companies to be more quality and customer-focused
•To bring awareness of "Quality through Inspection" - ANSWER To encourage
companies to be more quality and customer-focused
What are the 15 tollgates?
•More detailed and distinctive steps in the Six Sigma approach
•The most common roadblocks to reaching a solution
•The major positions on a full staff team
•Steps to certification as a Green Belt - ANSWER More specific and varied steps in the
process of Six Sigma
Lean Six Sigma's major focus areas of improvement include .
•Effectiveness and efficiency
•Customer and employee retention
•Defect rate and profitability
•Knowledge transfer and cycle time
•Productivity and workmanship - ANSWER Effectiveness and efficiency
Carl Friedrich Gauss contributed what to the beginnings of Six Sigma?
Complete Solutions
A nominal voting approach is a method of reaching what goal?
•Consensus
•Animosity
•Limitations
•Arguments - ANSWER Consensus
A good use for a Force Field Analysis tool would be for the team to be able to.
•Know when to act on a process, and when to leave the process alone
•Know when to reject the null
•Visualize customer needs and requirements
•Understand driving forces and restraining forces - ANSWER Understand driving forces
and restraining forces
What is done in the Control phase of DMAIC?
•Pilottest and evaluate plans
•Error proofing exercises to remove accidents
•Long-term capabilities are verified for sustained success
•All of the above - ANSWER Long-term capabilities are verified for sustained success
In which company was Six Sigma invented in 1985?
,•Motorola
•Unisys
•Allied Signal
•Texas Instrument - ANSWER Motorola
For a Fishbone Diagram, which of the following are some categories of causes that
could be listed along the top and bottom of the diagram?
•DOWNTIME (8 wastes)
•6 M's - man, machine, method, material, measurement, and mother nature
•Steps in the process being analyzed
•All of the above ANSWER All of the above
Which of the following tools allows a large amount of brainstorming ideas to be grouped
into categories according to their natural relationships for review and analysis?
•Tree diagrams
•Affinity diagrams
•Kano diagram
•PDCA - ANSWER Affinity diagrams
What is the purpose of Performance Indicator Identification?
•To follow the progress and contributions of individual team members
•To develop a baseline before the project begins
•To specify precisely what must be measured
•All of the above - ANSWER To specify precisely what must be measured
,Which of the following does NOT contribute to encouraging active listening?
•The speaker asking frequent yes/no questions
•The listener paraphrasing the concepts
•The listener asking for clarification
•All of the above help encourage active listening - ANSWER The speaker asking frequent
yes/no questions
A study of cost of poor quality is best described as a study of.
•How long a product lasts
•Throughput time
•Internal failures, external failures, appraisal costs, and prevention costs
•Failure modes - ANSWER Internal failures, external failures, appraisal costs, and
prevention costs
A definition of quality that is in alignment with Six Sigma thinking is.
•Product of service uniformity around a target value
•Fitness for use
•Use-as-is
•Any measurement that is within the customer specification limits is adequate -
ANSWER Product or service uniformity around a target value
What does the "A" in the DMAIC Methodology stand for?
•Analyze
, •Achieve
•Articulate
•Advocate - ANSWER Analyze
What is the purpose of the Malcolm Baldrige National Quality Award?
•To identify organizations that have been ISO-9001 registered
•To identify individual team members who identified areas of process improvement
•To encourage companies to be more quality and customer-focused
•To bring awareness of "Quality through Inspection" - ANSWER To encourage
companies to be more quality and customer-focused
What are the 15 tollgates?
•More detailed and distinctive steps in the Six Sigma approach
•The most common roadblocks to reaching a solution
•The major positions on a full staff team
•Steps to certification as a Green Belt - ANSWER More specific and varied steps in the
process of Six Sigma
Lean Six Sigma's major focus areas of improvement include .
•Effectiveness and efficiency
•Customer and employee retention
•Defect rate and profitability
•Knowledge transfer and cycle time
•Productivity and workmanship - ANSWER Effectiveness and efficiency
Carl Friedrich Gauss contributed what to the beginnings of Six Sigma?
