Cleet Phase 1 and Phase 2 Certification
Test Questions & Answers(GRADED
A+)
What are the responsibilities of a security guard during or after an incident or offense? -
ANSWERObserve and report
Which of the following is a true statement about a security guard's relationship to the public or client
employees? - ANSWERSecurity officers enforce the client's rules, policies, and procedures.
Which of the following actions demonstrates good public relation? - ANSWEREnforcing all rules,
policies, and procedures without expressing personal opinions or disagreement.
Is rolling up a long sleeve shirt an acceptable adjustment to a uniform (if not authorized) -
ANSWERNo
Maintaining a good physical appearance means? - ANSWERBeing well-groomed
Maintaining a professional work area means? - ANSWERKeeping desks and counters clean and
organized
How should you respond to people who try to use their friendship with people? - ANSWERBe fair
How should you speak to communicate across language barriers? - ANSWERClearly slowly
Which of the following words does not represent a guideline for communicating across language
barriers? - ANSWERShout
How can you maintain your professionalism when communicating with the media? - ANSWERBeing
pleasant at all times
, What is the proper response to a request to answer questions from the media? - ANSWERRefer
media representatives to your supervisor
In addition to being understanding when making a court appearance, you should should also? -
ANSWERBe yourself
What is one way of maintaining your credibility during a court appearance? - ANSWERProjecting a
professional image
Who should hang up the phone last? - ANSWERYou
If you answer the telephone and the person caller wants may not be reached? - ANSWERExplain the
reason the person may not be reached.
When reporting an emergency over the telephone you should? - ANSWERFollow all directions given
by the emergency dispatcher
At what level should you speak when using a radio? - ANSWERJust above a normal conversational
level
Which statement accurately describes the role of the security guard in quieting a dispute? -
ANSWERYou are an outsider to the argument.
During an argument inside of a store what should you do? - ANSWERCalmly explain that they are
disturbing others.
Gently but firmly advise the participants to resolve their argument quietly.
A security guard licensed to carry a firearm in the course and scope of employment and authorized
by the employer on a specific post is? - ANSWERAn armed security guard
Which of the following defines a "security agency" - ANSWERA person, firm, corporation, or other
private legal entity in the business of furnishing another person security guard services or armed
security guards for hire
Test Questions & Answers(GRADED
A+)
What are the responsibilities of a security guard during or after an incident or offense? -
ANSWERObserve and report
Which of the following is a true statement about a security guard's relationship to the public or client
employees? - ANSWERSecurity officers enforce the client's rules, policies, and procedures.
Which of the following actions demonstrates good public relation? - ANSWEREnforcing all rules,
policies, and procedures without expressing personal opinions or disagreement.
Is rolling up a long sleeve shirt an acceptable adjustment to a uniform (if not authorized) -
ANSWERNo
Maintaining a good physical appearance means? - ANSWERBeing well-groomed
Maintaining a professional work area means? - ANSWERKeeping desks and counters clean and
organized
How should you respond to people who try to use their friendship with people? - ANSWERBe fair
How should you speak to communicate across language barriers? - ANSWERClearly slowly
Which of the following words does not represent a guideline for communicating across language
barriers? - ANSWERShout
How can you maintain your professionalism when communicating with the media? - ANSWERBeing
pleasant at all times
, What is the proper response to a request to answer questions from the media? - ANSWERRefer
media representatives to your supervisor
In addition to being understanding when making a court appearance, you should should also? -
ANSWERBe yourself
What is one way of maintaining your credibility during a court appearance? - ANSWERProjecting a
professional image
Who should hang up the phone last? - ANSWERYou
If you answer the telephone and the person caller wants may not be reached? - ANSWERExplain the
reason the person may not be reached.
When reporting an emergency over the telephone you should? - ANSWERFollow all directions given
by the emergency dispatcher
At what level should you speak when using a radio? - ANSWERJust above a normal conversational
level
Which statement accurately describes the role of the security guard in quieting a dispute? -
ANSWERYou are an outsider to the argument.
During an argument inside of a store what should you do? - ANSWERCalmly explain that they are
disturbing others.
Gently but firmly advise the participants to resolve their argument quietly.
A security guard licensed to carry a firearm in the course and scope of employment and authorized
by the employer on a specific post is? - ANSWERAn armed security guard
Which of the following defines a "security agency" - ANSWERA person, firm, corporation, or other
private legal entity in the business of furnishing another person security guard services or armed
security guards for hire
