Giant Eagle Pharmacy Onboarding Exam
HIPAA - ANS-Health Insurance Portability and Accountability Act
If you drop a pill, you should? - ANS-Dispose of it!
True or False: If a robbery occurs you should stop the robber - ANS-False! You should
remain calm and cooperate, Keep your hands in sight and give the person whatever
they want. Notify law enforcement afterwards.
Sort and Remove, Shine and Inspect, Set Locations, Systematize, Stay The Course,
and Safety are all steps in what system? - ANS-The 6S System
Continuous Quality Improvement Program - ANS-Quarterly meetings held inside a giant
eagle location before/after business hours. They are mandatory for ALL Pharmacy
Team Members!
A Pharmacy Incident is? - ANS-A mess up that the customers knows about!
A Quality Related Event (QRE) is? - ANS-a defect without regard to whether the patient
received the prescription. A QRE does not typically involve the patient as it occurs
before the patient receives the medication. Anytime a QRE occurs, you must stop the
workflow IMMEDIATELY and contact the appropriate station for the QRE to be reviewed
and corrected. A QRE should never be allowed to proceed to the next station in the
filling process. The pharmacist on duty should also be informed of the QRE so
appropriate coaching can occur.
Document the QRE or incident,
Investigate where the process broke down,
Communicate the findings with all Team Members, and
Discuss solutions from information gathered to reduce the chance of repeating the
same mistake
Are steps in what process? - ANS-Root Cause Analysis
This notice describes how medical information may be used or disclosed and how to get
access to this information.
This is offered once a year or if the patient is new. - ANS-Privacy Practice
You must be ___ years old to buy Sudafed. - ANS-18!
, This act requires pharmacies to keep patient profiles to assist the Pharmacist in
reviewing allergies and medication interactions. It helps
Pharmacists to offer counseling about the proper use of prescriptions. It was
originally intended just for Medicaid recipients, it is now interpreted as applying to ALL
patients - ANS-OBRA
NDC - ANS-National Drug Code 5-4-2
NDC 5 stands for? - ANS-Manufacturer
NDC 4 stands for? - ANS-Drug
NDC 2 stands for? - ANS-Pack Size (Bottle Size)
Drugs are pulled from the shelf _____ days before their expiration. - ANS-90
Hard Pull is done every... - ANS-Saturday. Once a week
Four Steps Of Great Service - ANS-Welcome, Ask and Fulfill, Go the Extra Mile, Thank
and Invite Back
Acknowledge Patients at _____ feet. Offer a prompt and friendly greeting at ___ feet. -
ANS-10/4 rule!
Steps to Great Service Recovery - ANS-Listen, Apologize, Solve, Thank, Record
Volance helps with? - ANS-Translation
When transferring a prescription. The ___ pharmacy should call. - ANS-Receiving
Pharmacy calls
Clavamox
Heartgard Plus
Meloxidyl
Nexgard K9
Rimadyl
Vetsulin
Are all examples of? - ANS-Pet Medicines
HIPAA - ANS-Health Insurance Portability and Accountability Act
If you drop a pill, you should? - ANS-Dispose of it!
True or False: If a robbery occurs you should stop the robber - ANS-False! You should
remain calm and cooperate, Keep your hands in sight and give the person whatever
they want. Notify law enforcement afterwards.
Sort and Remove, Shine and Inspect, Set Locations, Systematize, Stay The Course,
and Safety are all steps in what system? - ANS-The 6S System
Continuous Quality Improvement Program - ANS-Quarterly meetings held inside a giant
eagle location before/after business hours. They are mandatory for ALL Pharmacy
Team Members!
A Pharmacy Incident is? - ANS-A mess up that the customers knows about!
A Quality Related Event (QRE) is? - ANS-a defect without regard to whether the patient
received the prescription. A QRE does not typically involve the patient as it occurs
before the patient receives the medication. Anytime a QRE occurs, you must stop the
workflow IMMEDIATELY and contact the appropriate station for the QRE to be reviewed
and corrected. A QRE should never be allowed to proceed to the next station in the
filling process. The pharmacist on duty should also be informed of the QRE so
appropriate coaching can occur.
Document the QRE or incident,
Investigate where the process broke down,
Communicate the findings with all Team Members, and
Discuss solutions from information gathered to reduce the chance of repeating the
same mistake
Are steps in what process? - ANS-Root Cause Analysis
This notice describes how medical information may be used or disclosed and how to get
access to this information.
This is offered once a year or if the patient is new. - ANS-Privacy Practice
You must be ___ years old to buy Sudafed. - ANS-18!
, This act requires pharmacies to keep patient profiles to assist the Pharmacist in
reviewing allergies and medication interactions. It helps
Pharmacists to offer counseling about the proper use of prescriptions. It was
originally intended just for Medicaid recipients, it is now interpreted as applying to ALL
patients - ANS-OBRA
NDC - ANS-National Drug Code 5-4-2
NDC 5 stands for? - ANS-Manufacturer
NDC 4 stands for? - ANS-Drug
NDC 2 stands for? - ANS-Pack Size (Bottle Size)
Drugs are pulled from the shelf _____ days before their expiration. - ANS-90
Hard Pull is done every... - ANS-Saturday. Once a week
Four Steps Of Great Service - ANS-Welcome, Ask and Fulfill, Go the Extra Mile, Thank
and Invite Back
Acknowledge Patients at _____ feet. Offer a prompt and friendly greeting at ___ feet. -
ANS-10/4 rule!
Steps to Great Service Recovery - ANS-Listen, Apologize, Solve, Thank, Record
Volance helps with? - ANS-Translation
When transferring a prescription. The ___ pharmacy should call. - ANS-Receiving
Pharmacy calls
Clavamox
Heartgard Plus
Meloxidyl
Nexgard K9
Rimadyl
Vetsulin
Are all examples of? - ANS-Pet Medicines
