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Chapter 16: Managerial Control
Type self-study
Date @May 13, 2024
Reviewed
Management functions:
planning
organising
leading
controlling
= development and implementation of systems enabling to align actions with the organisation’s goals,
standards and values
control = any process that direct the activities of individuals towards the achievement of the organisational goals
bureaucratic control = uses rules, regulations, and authority to determine performance standards, control
performance and to monitor how well standards are being met
market control = uses economic information to determine performance measures and to control activities
within an organisation
markets as benchmarks
ex: market share to evaluate busines performance, market salary rates for establishing the salary of
managers, CEOs
clan (or cultural) control = usus culture, shared values, beliefs, expectations and trust among group
members, to control the behaviour of the organisational members
ex: used during employee selection and training processes to ensure the members will share values
and be motivated
THE CONTROL CYCLE
1. Setting the performance standards
Chapter 16: Managerial Control 1
Chapter 16: Managerial Control
Type self-study
Date @May 13, 2024
Reviewed
Management functions:
planning
organising
leading
controlling
= development and implementation of systems enabling to align actions with the organisation’s goals,
standards and values
control = any process that direct the activities of individuals towards the achievement of the organisational goals
bureaucratic control = uses rules, regulations, and authority to determine performance standards, control
performance and to monitor how well standards are being met
market control = uses economic information to determine performance measures and to control activities
within an organisation
markets as benchmarks
ex: market share to evaluate busines performance, market salary rates for establishing the salary of
managers, CEOs
clan (or cultural) control = usus culture, shared values, beliefs, expectations and trust among group
members, to control the behaviour of the organisational members
ex: used during employee selection and training processes to ensure the members will share values
and be motivated
THE CONTROL CYCLE
1. Setting the performance standards
Chapter 16: Managerial Control 1
