PGA 3.0 Level 2 Test Questions

What department is considered the core business unit? - Answer-golf operation From a functional perspective, a vendor is what kind of resource? - Answer-financial resource What must exist for a facility to have a positive culture? - Answer-resources What would a typical organizational chart of a golf operation show? - Answer-staff roles & the relationships between them What is the most likely determinant of the complexity of a facility's organizational chart? - Answer-size of facility and number of resources Staff is considered a tangible resource? - Answer-true What intangible resource is key to enabling and facilitating peak performance? - Answer-culture How can facilities foster a positive culture? - Answer-open communication and discussion "Identify staffing needs" is ones of the staff management roles in running a golf operation - Answer-true High-performance profiling is a tool that can be used to communicate a uniform set of facility-wide expectations for all employees - Answer-true What should a manager consider when determining the number of employees needed to run an operation? - Answer-human resources it will take What is the advantage of asking open-ended questions during the interview process? - Answer-lead to unbiased answers Reduced training needs is one of the anticipated benefits of adopting new point of sale system technology - Answer-false What is the first step in acquiring a new technology-based system? - Answer-assess fa