Fire Instructor Exam - Chapter 6 with Verified Solutions 2024

Fire Instructor Exam - Chapter 6 with Verified Solutions 2024 Interpersonal communication takes place between individuals every day in casual conversation and has the following characteristics: - Answer -casual language casual nonverbal clues frequent changes of the speaker and listener roles spotaneity Interpersonal communication in the classroom consists of the following five basic elements - Answer - sender (instructor) message (the lesson) receiver (student) feedback to the sender interference (anything that may prevent the receiver from completely understanding the message) There are five general purposes for interpersonal communication - Answer -learning (acquire knowledge or skill) relating (establish a new relationship or maintain an existing one)influencing (control, direct or manipulate behavior) playing (create a diversion and gain pleasure or gratification, as with positive humor) helping (attend to another person's needs or console someone in a time of tragedy or loss) According to research by communications professionals, the word in a message count for _______ percent of the communication - Answer -seven What things can be practiced to help an instructor improve their verbal communication skills - Answer - engage in dual perspective (be aware of the receiver's frame of reference) take responsibility for personal feelings and thoughts (use I based language) show respect for the feelings and thoughts of another person (understand and respect others' positions) try to gain accuracy and clarity in speaking (avoid abstract language