ServiceNOW CSA Graded A+

ServiceNOW CSA Graded A+ Both instances should be of the same version for customizations to work correctly. Yes What four components can be used to locate applications and modules: 1. Filter Navigator. 2. All Applications Tab. 3. Favorites Tab. 4. Your History Tab. What do you use to search for information across applications and records? Global Search What is included in your history? 1. Forms and lists accessed. 2. Catalog items. 3. Homepages visited. Roles are represented by? [sys_user_role] Impersonations are logged in the SYSTEM LOG Three components that make up a Filter condition include: 1. Field. 2. Operator. 3. Value. What are the three different types of context menus in a list view? 1. List. 2. Column. 3. Record. Related Lists show records in table that have a relationship to the current record. Mandatory Fields cannot be Hidden. Common Field Types: String, Choice, True/False, Date/Time, Reference Templates allow fields to be populated automatically, simplifying the process of submitting new records. When a form is saved, all the text in work notes field is recorded to the Activity log Field. What are the three forms of Virtual Task Boards (VTB)? 1. Freeform 2. Guided Boards 3. Flexible Visual Task Boards transform your lists and forms into an interactive graphical experience. A Event is an indication that certain conditions have occurred in the system, which are then responded to with pre-defined actions or a Indication to ServiceNow processes that something notable occurred Events are Triggered by: User Actions and Scripts The Event definitions are in the event registration [sysevent_register] table. The Event Log displays records from the Event table. Where can you create/edit reports? Create a new report for a list 1. Define and run a filter, displaying only the data to report on 2. Open the Column Context Menu, then choose Bar Char or Pie Chart Where can you create/edit reports? Creating a New Report or Edit an Existing Report 1. Navigate to Reports View/Run to create a new report with the report designer or open an existing report Reports can be run manually or scheduled to be run automatically. When creating a report is best practice to copy a base report then edit your copy. A metric is used to measure and evaluate the effectiveness of IT service management processes. - Metrics measure data over time to show history - Metric can gather data as the data is updated The System Dictionary contains the definition for each and every table and field in the database. Records are identified by a 32-character, globally unique ID, called a sys_id. Record number are automatically incremented, and the number format per table in the can be changed by visiting the System DefinitionNumber Maintenance application. The default problem record number prefix can be redefined or changed. example Incident INC can be changed to IN Table Relationships One-to Many, Many to Many, Database Views, Extensions Three one to many Relationship Fields: 1.Reference Fields 2.Glide List 3.Document ID Fields If a table is extended but itself is not extending another table, it is called a base table. The Task table is both parent and base class. The Schema Map provides a graphical representation of other table related to a specific table.