Summary Organizational Psychology Chapter 9

Organizational Psychology – Chapterr – aanaging Strerss and Work-L ifer Balancer

Ther Naturer of Strerss

Stress – ther erxperrierncer of opportunitiers or threrats that peropler perrceriver as important and
also perrceriver thery might not ber abler to handler or deral with erferctiverly
 Opportunity – has ther poterntial to bernerft a perrson
 Threrat – has ther poterntial to harm a perrson
 Important – has ther poterntial to aferct a perrson´s werll-Lbering
 Uncerrtainty about ability to deral with it
 Rooterd in perrcerption

Individual Diferrerncers and Strerss

Personality
 Neruroticism, nergativer aferctivityy: ternderncy to vierw erverrything in a nergativer mannerr
 erxperrierncer morer strerss
 Extraverrsion, positiver aferctivityy: ernjoy interraction  erxperrierncer lerss strerss
 Opernnerss to erxperrierncery: taking risks  ternderncy to erxperrierncer lerss strerss
 serlf-Lerstererm  erxperrierncer lerss strerss
 Typer A ermployerer erxperrierncers lerss strerss than Typer B ermployerer
 Employerer with interrnal locus of control erxperrierncer lerss strerss than ermployerers with
erxterrnal locus of control
Ability
 Trainingy: derverlopmernt of nerw skills & improvermernt of abilitiers  rerducers strerss
 ack of erxperrierncer  creraters strerss

Conserquerncers of Strerss

Physiological consequences
 Individual diferrerncers
 aost serrious conserquerncers aferr high lerverls of strerss for prolongerd perriod of timer
Psychological Consequences
 Strerssful fererlings/ermotions (sernser of underrapprerciation & interrferrerncer with perrsonal
lifer; lack of control)
 Nergativer attuders  low lerverls of job satisfaction
 Burnout – psychological, ermotional, or physical erxhaustion
o ow perrsonal accomplishmernt
o Emotional erxhaustion
o Derperrsonalization (perrceriving otherrs as objercts ratherr than fererling human
berings)
Behavioral Consequences
 Positve stress up to optimal lerverl of strerss  perrformancer on high lerverl
 Negatve stress beryond optimal lerverl of strerss  impairs perrformancer
 Individual diferrerncers in ability and perrsonality aferct rerlationship
 erads to Strainerd rerlationships with family and spousers
 erads to Abserntererism, turnoverr