CPP Practice Exam Questions With Correct Answers Updated 2024/2025 (VERIFIED)

CPP Practice Exam Questions With Correct Answers Updated 2024/2025 (VERIFIED) The emphasis for Certified Parking Professionals serving the restaurant and hospitality industry is on: a. Speed. b. Convenience. c. Efficiency. d. Service. - Answer Service Advantages of booting include all of the following, EXCEPT: a. More direct control over the process than towing; this is helpful where the booting entity has made an error. b. Best solution for clearing a parking space. c. The opportunity to collect a boot removal fee. d. Vehicle remains in place; this is more convenient for the violator. - Answer Best Solution for clearing a parking space An advantage of an attended self-park is? a. Improved revenue control over an automated system. b. Fewer errors in cash transactions. c. Ease of handling exceptions to fees and the rules and regulations of the facility. d. Can quickly be transformed into a valet operation. - Answer The ease of handling exceptions to fees and the rules and regulations of the facility As a manager, what is the first action to take when a customer presents a complaint? a. Ensure that the customer understands your opinion of the complaint. b. Show the customer the mistake that he or she has made. c. Listen to the complaint and gather information. d. Tell the customer to do whatever he or she thinks is right. - Answer Listen to the complaint and gather information. CPP Practice Exam Questions With 100% Correct Answers Latest Updated 2024/2025 A facility manager will best help employees to deal with customer complaints if the manager does what? a. Handles every complaint personally. b. Requires employees to take the complaints in writing. c. Trains employees to deal with complaints. d. Insists that employees resolve customer complaints without bothering the manager. - Answer Trains employees to deal with complaints. How should a manager deal with an unsatisfied customer whose complaint has not been handled correctly by an employee? a. Promise to take care of the problem. b. Tell the customer that there is nothing else that can be done. c. Listen to the customer and try to understand the complaint. d. Refer the customer to the main office. - Answer Listen to the customer and try to understand the complaint Upon a customer's return, a valet should not do what? a. Pick up all loose trash inside the vehicle. b. Help the customer store items in vehicle if necessary. c. Wait for the customer to enter the vehicle. d. Close the vehicle door once the customer is inside. - Answer Pick up all loose trash inside the vehicle. A Certified Parking Professional has interviewed two candidates for a cashier's position. Both are excellent potential employees. One candidate has a disability and the other does not. According to the ADA, which candidate should get the job? a. The candidate with no disability. b. The disabled candidate. c. The one most qualified. d. The candidate needing the least accommodation. - Answer The one who is most qualified What is an example of a discriminatory description of a job function? a. Maintenance position, part-time, preferably college student. b. Person with 2 years' cashier experience. c. Retired military man needed for security work. d. Youthful person to hustle cars on a big lot. - Answer Maintenance position, part-time, preferably college student. What is an illegal question to ask a candidate for a valet position during an employment interview? a. Do you have a valid driver's license? b. Can I depend on you to work every weekend? c. Are you able to ride a man lift? d. Is your age going to slow you down? - Answer Is your age going to slow you down? Which of the following approaches will most effectively minimize employee relations difficulties? a. Install a suggestion box. b. Increase the amount of supervision provided to employees. c. Implement a quality control program. d. Maintain an open line of direct and factual communication with employees. - Answer Maintain an open line of direct and factual communication with employees. It is important to keep the entrance area clear in order to? a. Align cars with parking spaces. b. Provide special VIP parking. c. Keep traffic flowing into the facility. d. Avoid accidents. - Answer Keep traffic flowing into the facility. The facility is a self-park, commercially operated facility with 1500 spaces. Which of the following is an important consideration for signs? a. Signs for drivers should be separate from signs for pedestrians. b. Pedestrian signs should be posted at 4 feet above the ground. c. Signs should contain very detailed information. d. Signs should be no more than 12 inches in height or width to ensure that they do not distract drivers. - Answer Signs for drivers should be separate from signs for pedestrians The best space layout for a high traffic, high turnover facility is typically ? a. Perpendicular, 90-degree parking. b. Angled parking. c. Parallel parking. d. None of the above. - Answer Angled parking The following is not an important factor in how the human eye perceives light. a. Glare. b. Color Rendition. c. Reflectivity. d. Brightness. - Answer Brightness CHAPTER 5--- An individually coded key card system has all of the following features, EXCEPT the ability to? a. Identify each owner. b. Trace key card violations. c. Record time of entry and exit. d. Debit customer bank account each month. - Answer Debit customer bank accounts each month. The primary purpose of revenue control systems and equipment is to provide a record, or audit trail, verifying that the correct amount of money is collected and accounted for? a. Every transaction. b. Every cashier. c. Every vehicle. d. Every parking facility. - Answer Every cashier Pay-and-display units are used to control parking by? a. Controlling gate operations. b. Issuing tickets for paid parking. c. Preparing records of vehicle entry and exit. d. Separating vehicles into designated time zones or nests. - Answer Issuing tickets for paid parking Which of the following would NOT be considered part of an active security system? a. Closed-circuit television (CCTV) in the garage. b. Silent alarm in the cashier booth. c. Lighting. d. Two-way audio systems in the elevator - Answer Lighting If you receive a bomb threat by phone which of the following is the MOST important? a. Get the caller off the phone as quickly as possible so you can call the police. b. Try to keep the caller on the line as long as possible. c. Attempt to ―talk down‖ the caller and prevent him from detonating the bomb. d. Write down what the caller says. - Answer Try to keep the caller on the line as long as possible. Guidelines for evacuating a facility include all of the following, EXCEPT: a. Notify customers to return to the parking facility to retrieve their vehicles. b. Take only personal belongings that are immediately available and easily carried. c. Space evacuees a few feet apart, but try to keep them together as a group. d. Take a head count and make certain all employees are accounted for. - Answer Notify customers to return to the parking facility to retrieve their vehicles. The third leading cause of on-the-job deaths in the U.S. is: a. Riots and civil disturbances. b. Armed robberies. c. Workplace violence. d. Natural disasters. - Answer Workplace violence. Sheltering-in-place is the concept of: a. Using an existing structure for protection from the outdoors.