Test 2: COM 312 Exam Review (Latest 2023/ 2024 Update) Questions and Verified Answers| 100% Correct| Grade A

Test 2: COM 312 Exam Review (Latest 2023/ 2024 Update) Questions and Verified Answers| 100% Correct| Grade A Q: What do emotions trigger? Answer: familiar patterns Q: What is needed in order to effectively engage with emotions in conflict ? Answer: maturity Q: Do emotions help or hinder decision-making, if you know how to deal with them? Answer: They help in decision-making Q: What is an XYZ statement? Answer: when you do X in a situation Y I feel Z Q: What does middle-way mean? Answer: to verbally state/describe the anger, focus on the person not the process, use "we" language and distinguish between venting and acknowledging anger Q: What are the gender differences in the emotion of sadness? Answer: Men- more likely to express anger and cover up sadness Women- more likely to express sadness and cover up anger Q: Core Concerns Answer: - appreciation: recognition of value - autonomy: freedom to think. feel & take action - affiliation: emotional connection to others - status: standing compared to others - Role: effectiveness and meaningfulness of job label Q: How do emotions affect you? Answer: affects your body, thinking and behavior Q: T or F Fear and anxiety often influence our choices in conflict management? Answer: True Q: T or F Feelings rise from a generalized state of arousal we call emotion? Answer: