Selling with Integrity- Telesales- Cigna Questions and Answers(A+ Solution guide)

Bella, a telesales agent is enrolling a customer on an inbound call and using the Enrollment script. Which of the following can she do? - She must not skip or add to the enrollment script. She must use it verbatim Which of the following types of preparation is important as part of a sales agent's regimen? - Mental Preparation, Material Preparation (a&b) What is a key Consultative Selling skill that is a stepping stone to building trust and establishing a longterm customer relationship? - Rapport What are the requirements for selling our products? - Complete all contracting paperwork or become Cigna Medicare employee, Be licensed and appointed, Complete certification courses (all of these) Which of the following are included amongst the consultative selling skills our sales agents must continually improve on? - Questioning, Dialogue, Listening (a, c, & d) Which of the following is a consequence of selecting the wrong plan for the customer on the enrollment application? - Customer may file a complaint and agent may be issued a violation, Customer may disenroll or cancel the application (both a&b) Which of the following is applicable when discussing the benefits in any of our plans? - Use the Summary of Benefits and cover the details of the plan Which of the following will help your needs assessment during a sales consultation or appointment? - Questioning skills and focus on customer's needs How can you best position the benefits of our plans to meet a customer's specific needs? - Craft a narrative about how the plan ties into their specific concerns or needsMarty, a telesales agent is on an outbound call with a customer who, on learning more about our plans, is eager to enroll immediately. Which of the following is a compliant way for him to proceed? - Marty must not enroll the customer on the outbound call, he should ask the customer to call him right back in order to conduct the enrollment on an inbound call