WGU C846 Cards questions with 100% correct answers 2023/2024

WGU C846 CardsGovernance - correct answer Enables the organization to maintain the alignment of its operations with the strategic direction determined by its governing body. ITIL (Information Technology Infrastructure Library) - correct answer A good-practice guidance applicable to all types of organizations that provide services to businesses. ITIL framework - correct answer A source of good practice in service management. ITIL guiding principles - correct answer Help to guide organizational decisions and actions and ensure a shared understanding and unified approach to ITSM throughout the organization. ITIL practices - correct answer Enhance the flexibility of the service value chain by supporting multiple chain activities. SVS (service value system) - correct answer Describes how the components and activities of an organization interact to create value through IT-enabled services. The ITIL service value chain - correct answer A flexible model for the creation, delivery, and continual improvement of services. Cost - correct answer The amount of money spent on a specific activity or resource. Organization - correct answer A person or group with its internal functions, and with its own set of responsibilities, authorities, and relationships necessary to achieve its objectives. Outcome - correct answer A result as perceived by a stakeholder—that is enabled by one or more outputs. Output - correct answer A tangible or intangible deliverable of an activity. Risk - correct answer A possible event that could cause harm or loss, or make the achievement of objectives more difficult. Service - correct answer A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Service consumer - correct answer A generic role an organization takes on when it receives services. Service management - correct answer A set of specialized organizational capabilities for enabling value for customers in the form of services. Service offering - correct answer A formal description of one or more services designed to address the needs of its target consumer, and include goods, access to resources, and service actions. Sponsor - correct answer The person authorizing the budget for the consumed service. Utility - correct answer A functionality offered by a product or service to meet a particular need. Value - correct answer The perceived benefits, usefulness, and importance of something. Warranty - correct answer An assurance that a product or service meets agreed-upon requirements. Cloud computing - correct answer A storage-based system for enabling on-demand network access to a shared pool of configurable computing resources that can be rapidly provided with minimal management effort or provider interaction. Information and technology dimension - correct answer Applies to both the practice of service management, as well as the services being managed.