CHAA Exam Questions and Answers. (Graded A+)

Internal and external - ANSWER-Patient access service's customers are_____________________. External Customers - ANSWER-is Vital to ensure a positive healthcare experience for patients. Demonstrating compassion - ANSWER-is as significant (important) as competence in assuring that a clean & accurate claim is generated. All personnel providing services to patients and families - ANSWER-are responsible for knowing, promoting, and assisting patients to exercise their rights. At anytime - ANSWER-A patient can request a copy of their medical record. Healthcare entities - ANSWER-are required to have policies in place that limit how much protected information is used, disclosed and requested for certain purposes. Impact patient care - ANSWER-Errors made in registration can ____________________. The policyholder - ANSWER-may not be the person whose name appears on the insurance card. CMS's mission - ANSWER-Includes assuring health security for it's beneficiaries