CHAA Exam Questions and Answers 100% Correct.(SCORED A+)

CHAA - ANSWER-Certified Healthcare Access Associate NAHAM - ANSWER-The National Association of Healthcare Access Management AIDET - ANSWER-Acknowledge, Introduce, Duration, Explanation and Thanks Active Customer Feedback - ANSWER-occurs when the provider requests information from the patient. Ex. Customer surveys, Customer comment cards and Customer callback programs Passive Customer Feedback - ANSWER-Is the formal and informal process of obtaining and responding to patient compliments and concerns. Ex. Reviewing letters from patients and families and Conversations with patients/families Types of Surveys - ANSWER--Face to face -Telephone survey -Mail-in questionnaire -E-mail -Patient portal -Secret shopping When initiating a patient satisfaction survey, it is important to determine: - ANSWER--What data measurements are required -What data measurements are important to the organization's decision-making process -What data measurements are important to day-to-day management HCAHPS (also known as Hospital CAHPS) - ANSWER-Hospital Consumer Assessment