SOP Exam (Standard Operating Procedures) with Complete Solutions.

What is a LTD (Lengthy Tarmac Delay) correct answers 120 minutes or more w/o access to a terminal How often do you make an announcement for delays? correct answers Every 30 minutes If all pax are deplaned, can FAs leave the aircraft in between flights? correct answers Yes. But you would have to redo your preflight When do you start calculating delay time? (3) correct answers 1. After door closure 2. After the aircraft lands 3. After aircraft door opens and customers can't deplane After how long of a delay must carriers either Take Off, provide food/water/lav/medical assistance, or return to gate? correct answers No later than 2 hours After how long must a carrier either takeoff or return to the gate? correct answers 3 hours How long does the delay have to be for a purser to fill out LTD report correct answers 2 hours Excluded carry on items correct answers • umbrella • camera • overcoat • reading material • diaper bag • breast pump • folding strollers • crutches How many pets can be in a kennel and go under the seat? correct answers 1 pet pet kennel Passengers with pets may not sit: correct answers In exit row and in a bulkhead seat What type of animal can be a service animal correct answers Dog CRO correct answers Complain resolution official. Involving disabilities Who makes the announcements in the cabin correct answers Purser If additional passengers board the airplane after you perform safety demo, what do you have to do? correct answers Redo demo or brief those passengers individually Name the order of Door Closure correct answers • announcement