Organizational Behaviour: Concepts, Controversies, Applications, Sixth Canadian Edition
Test Item File
Chapter 01: What Is Organizational Behaviour?
Chapter 01 Multiple Choice Questions
1. Which of the following statements about organizational behaviour (OB) is false?
a. OB is relevant only in employment situations.
b. OB can shed light on the interactions among family members.
c. OB can be used in community settings like children’s daycare centres.
d. OB can be applied to any organization in order to make it run more effectively.
e. OB focuses on 3 levels of behaviour that can occur in any organization.
Difficulty: 1 Page-Reference: 4,5
Question ID: 01-1-01 Skill: Recall
Topic: Defining Organizational Behaviour Objective: 1
Answer : a.OB is relevant only in employment situations.
2. Which of the following situations would likely receive the least benefit from studying Organizational
Behaviour(OB) techniques?
a. voluntary community groups
b. large family situations and interactions
c. post-secondary education student study groups
d. religious organizations
e. pre-teen paper routes
Difficulty: 2 Page-Reference: 4,5
Question ID: 01-1-02 Skill: Recall
Topic: Defining Organizational Behaviour Objective: 1
Answer : e.pre-teen paper routes
3. A field of study that investigates the impact of individuals, groups, and structure on behaviour within
organizations is known as
a. psychology.
b. sociology.
c. social psychology.
d. anthropology.
e. organizational behaviour.
Difficulty: 1 Page-Reference: 4
Question ID: 01-1-03 Skill: Recall
Topic: Defining Organizational Behaviour Objective: 1
Answer : e.organizational behaviour.
4. A consciously coordinated social unit composed of a group of people that function on a relatively continuous
basis to achieve a common set of goals is known as a(n)
Copyright © 2013 Pearson Canada, Inc., Toronto, Ontario
1-1
, Organizational Behaviour: Concepts, Controversies, Applications, Sixth Canadian Edition
Test Item File
a. work group.
b. team.
c. organization.
d. society.
e. task force.
Difficulty: 1 Page-Reference: 4
Question ID: 01-1-04 Skill: Recall
Topic: Defining Organizational Behaviour Objective: 1
Answer : c.organization.
5. Which of the following topics is generally considered to be outside the field of OB?
a. therapy
b. absenteeism
c. employment turnover
d. productivity
e. job satisfaction
Difficulty: 2 Page-Reference: 4
Question ID: 01-1-05 Skill: Recall
Topic: Defining Organizational Behaviour Objective: 1
Answer : a.therapy
6. Organizational behaviour is generally defined as a field of study that
a. investigates how organizations effectively face competition.
b. investigates the impact that individuals, groups, and structure have on behaviour within organizations.
c. attempts to understand and solve problems regarding individual behaviour on and off the job.
d. seeks ways and means to match human effort with technology.
e. examines how the structure of different organizations contributes to, or inhibits, effective communication.
Difficulty: 2 Page-Reference: 4
Question ID: 01-1-06 Skill: Recall
Topic: Defining Organizational Behaviour Objective: 1
Answer : b.investigates the impact that individuals, groups, and structure have on behaviour within
organizations.
7. What are the three levels of behaviour in organizations that OB is concerned with?
a. experience, goals and configuration
b. individual, group, and structure
c. structure, social units and teams
d. group, structure and political
e. interpersonal, personal and group
Difficulty: 1 Page-Reference: 4
Copyright © 2013 Pearson Canada, Inc., Toronto, Ontario
1-2
, Organizational Behaviour: Concepts, Controversies, Applications, Sixth Canadian Edition
Test Item File
Question ID: 01-1-07 Skill: Recall
Topic: Defining Organizational Behaviour Objective: 1
Answer : b.individual, group, and structure
8. Which of the following is not considered an organization?
a. church
b. university
c. military unit
d. all 45 year old adults in a community
e. municipal, provincial and federal government agencies
Difficulty: 2 Page-Reference: 5
Question ID: 01-1-08 Skill: Recall
Topic: Defining Organizational Behaviour Objective: 1
Answer : d.all 45 year old adults in a community
9. A(n) ________ is a consciously coordinated social unit composed of two or more people that functions on a
relatively continuous basis to achieve a common goal or set of goals.
a. organization
b. unit
c. team
d. ethnic group
e. informal group
Difficulty: 2 Page-Reference: 4
Question ID: 01-1-09 Skill: Recall
Topic: Defining Organizational Behaviour Objective: 1
Answer : a.organization
10. Individuals face various challenges in organizational settings. Which of the following organizational challenges
is OB be best suited for
a. maintaining stock prices.
b. profit projection.
c. setting common goals.
d. time management.
e. protocol on the job.
Difficulty: 2 Page-Reference: 7
Question ID: 01-1-10 Skill: Recall
Topic: Today’s Challenges in the Canadian Workplace Objective: 2
Answer : c.setting common goals.
11. As employees move beyond their traditional function of labour, what roles are they asked to play?
Copyright © 2013 Pearson Canada, Inc., Toronto, Ontario
1-3
, Organizational Behaviour: Concepts, Controversies, Applications, Sixth Canadian Edition
Test Item File
a. making job satisfaction an extremely high priority
b. focusing on making workplaces pleasant environments
c. sharing in decision-making processes
d. managing global competition
e. following orders
Difficulty: 2 Page-Reference: 8
Question ID: 01-1-11 Skill: Recall
Topic: Today’s Challenges in the Canadian Workplace Objective: 2
Answer : c.sharing in decision-making processes
12. When managers empower their employees they are
a. re-engineering the workplace.
b. establishing a new program of TQM.
c. developing new styles of leadership.
d. developing ways of more effectively controlling work.
e. putting employees in charge of what they do.
Difficulty: 2 Page-Reference: 8
Question ID: 01-1-12 Skill: Applied
Topic: Today’s Challenges in the Canadian Workplace Objective: 2
Answer : e.putting employees in charge of what they do.
13. Which of the following is the most accurate description of ethics?
a. Ethics are easy to implement at the organizational level as best illustrated at Enron Corporation.
b. Ethics look at past personal traumas.
c. Ethics is common sense that informs us as to whether our actions are right or wrong.
d. Ethics is the study of moral values that guide our behaviour.
e. Ethics help us do the “right” thing.
Difficulty: 1 Page-Reference: 9
Question ID: 01-1-13 Skill: Recall
Topic: Today’s Challenges in the Canadian Workplace Objective: 2
Answer : d.Ethics is the study of moral values that guide our behaviour.
14. Toronto-based Dell Canada’s technical service lines are handled by technicians located in India. This is an
example of
a. repatriation.
b. immigration.
c. emigration.
d. nationalism.
e. outsourcing.
Difficulty: 1 Page-Reference: 16
Copyright © 2013 Pearson Canada, Inc., Toronto, Ontario
1-4
Test Item File
Chapter 01: What Is Organizational Behaviour?
Chapter 01 Multiple Choice Questions
1. Which of the following statements about organizational behaviour (OB) is false?
a. OB is relevant only in employment situations.
b. OB can shed light on the interactions among family members.
c. OB can be used in community settings like children’s daycare centres.
d. OB can be applied to any organization in order to make it run more effectively.
e. OB focuses on 3 levels of behaviour that can occur in any organization.
Difficulty: 1 Page-Reference: 4,5
Question ID: 01-1-01 Skill: Recall
Topic: Defining Organizational Behaviour Objective: 1
Answer : a.OB is relevant only in employment situations.
2. Which of the following situations would likely receive the least benefit from studying Organizational
Behaviour(OB) techniques?
a. voluntary community groups
b. large family situations and interactions
c. post-secondary education student study groups
d. religious organizations
e. pre-teen paper routes
Difficulty: 2 Page-Reference: 4,5
Question ID: 01-1-02 Skill: Recall
Topic: Defining Organizational Behaviour Objective: 1
Answer : e.pre-teen paper routes
3. A field of study that investigates the impact of individuals, groups, and structure on behaviour within
organizations is known as
a. psychology.
b. sociology.
c. social psychology.
d. anthropology.
e. organizational behaviour.
Difficulty: 1 Page-Reference: 4
Question ID: 01-1-03 Skill: Recall
Topic: Defining Organizational Behaviour Objective: 1
Answer : e.organizational behaviour.
4. A consciously coordinated social unit composed of a group of people that function on a relatively continuous
basis to achieve a common set of goals is known as a(n)
Copyright © 2013 Pearson Canada, Inc., Toronto, Ontario
1-1
, Organizational Behaviour: Concepts, Controversies, Applications, Sixth Canadian Edition
Test Item File
a. work group.
b. team.
c. organization.
d. society.
e. task force.
Difficulty: 1 Page-Reference: 4
Question ID: 01-1-04 Skill: Recall
Topic: Defining Organizational Behaviour Objective: 1
Answer : c.organization.
5. Which of the following topics is generally considered to be outside the field of OB?
a. therapy
b. absenteeism
c. employment turnover
d. productivity
e. job satisfaction
Difficulty: 2 Page-Reference: 4
Question ID: 01-1-05 Skill: Recall
Topic: Defining Organizational Behaviour Objective: 1
Answer : a.therapy
6. Organizational behaviour is generally defined as a field of study that
a. investigates how organizations effectively face competition.
b. investigates the impact that individuals, groups, and structure have on behaviour within organizations.
c. attempts to understand and solve problems regarding individual behaviour on and off the job.
d. seeks ways and means to match human effort with technology.
e. examines how the structure of different organizations contributes to, or inhibits, effective communication.
Difficulty: 2 Page-Reference: 4
Question ID: 01-1-06 Skill: Recall
Topic: Defining Organizational Behaviour Objective: 1
Answer : b.investigates the impact that individuals, groups, and structure have on behaviour within
organizations.
7. What are the three levels of behaviour in organizations that OB is concerned with?
a. experience, goals and configuration
b. individual, group, and structure
c. structure, social units and teams
d. group, structure and political
e. interpersonal, personal and group
Difficulty: 1 Page-Reference: 4
Copyright © 2013 Pearson Canada, Inc., Toronto, Ontario
1-2
, Organizational Behaviour: Concepts, Controversies, Applications, Sixth Canadian Edition
Test Item File
Question ID: 01-1-07 Skill: Recall
Topic: Defining Organizational Behaviour Objective: 1
Answer : b.individual, group, and structure
8. Which of the following is not considered an organization?
a. church
b. university
c. military unit
d. all 45 year old adults in a community
e. municipal, provincial and federal government agencies
Difficulty: 2 Page-Reference: 5
Question ID: 01-1-08 Skill: Recall
Topic: Defining Organizational Behaviour Objective: 1
Answer : d.all 45 year old adults in a community
9. A(n) ________ is a consciously coordinated social unit composed of two or more people that functions on a
relatively continuous basis to achieve a common goal or set of goals.
a. organization
b. unit
c. team
d. ethnic group
e. informal group
Difficulty: 2 Page-Reference: 4
Question ID: 01-1-09 Skill: Recall
Topic: Defining Organizational Behaviour Objective: 1
Answer : a.organization
10. Individuals face various challenges in organizational settings. Which of the following organizational challenges
is OB be best suited for
a. maintaining stock prices.
b. profit projection.
c. setting common goals.
d. time management.
e. protocol on the job.
Difficulty: 2 Page-Reference: 7
Question ID: 01-1-10 Skill: Recall
Topic: Today’s Challenges in the Canadian Workplace Objective: 2
Answer : c.setting common goals.
11. As employees move beyond their traditional function of labour, what roles are they asked to play?
Copyright © 2013 Pearson Canada, Inc., Toronto, Ontario
1-3
, Organizational Behaviour: Concepts, Controversies, Applications, Sixth Canadian Edition
Test Item File
a. making job satisfaction an extremely high priority
b. focusing on making workplaces pleasant environments
c. sharing in decision-making processes
d. managing global competition
e. following orders
Difficulty: 2 Page-Reference: 8
Question ID: 01-1-11 Skill: Recall
Topic: Today’s Challenges in the Canadian Workplace Objective: 2
Answer : c.sharing in decision-making processes
12. When managers empower their employees they are
a. re-engineering the workplace.
b. establishing a new program of TQM.
c. developing new styles of leadership.
d. developing ways of more effectively controlling work.
e. putting employees in charge of what they do.
Difficulty: 2 Page-Reference: 8
Question ID: 01-1-12 Skill: Applied
Topic: Today’s Challenges in the Canadian Workplace Objective: 2
Answer : e.putting employees in charge of what they do.
13. Which of the following is the most accurate description of ethics?
a. Ethics are easy to implement at the organizational level as best illustrated at Enron Corporation.
b. Ethics look at past personal traumas.
c. Ethics is common sense that informs us as to whether our actions are right or wrong.
d. Ethics is the study of moral values that guide our behaviour.
e. Ethics help us do the “right” thing.
Difficulty: 1 Page-Reference: 9
Question ID: 01-1-13 Skill: Recall
Topic: Today’s Challenges in the Canadian Workplace Objective: 2
Answer : d.Ethics is the study of moral values that guide our behaviour.
14. Toronto-based Dell Canada’s technical service lines are handled by technicians located in India. This is an
example of
a. repatriation.
b. immigration.
c. emigration.
d. nationalism.
e. outsourcing.
Difficulty: 1 Page-Reference: 16
Copyright © 2013 Pearson Canada, Inc., Toronto, Ontario
1-4
