2023
Samenvatting blok
3.4 Operations
Management
FACILITY MANAGEMENT – ZUYD HOGESCHOOL
,Inhoud
Belangrijke onderdelen................................................................................................................... 6
Waardestrategieën van Treacy & Wiersema ...................................................................... 6
Stakeholders ................................................................................................................................... 6
HR Shared Service Centre ......................................................................................................... 6
Uitleg organisaties etc. (OWG 5) ............................................................................................ 6
Verschil regieorganisaties vs. SSC......................................................................................... 6
Uitbestedingsvormen .................................................................................................................. 6
Lean-technieken ............................................................................................................................ 7
Stappenplan organisatiestructuur .......................................................................................... 8
Zelfsturing ..................................................................................................................................... 10
HRM-cyclus .................................................................................................................................... 10
Inkoopproces ................................................................................................................................ 10
Logistiek ......................................................................................................................................... 10
Risico’s ............................................................................................................................................ 10
Kennismaken met LEAN ............................................................................................................... 11
Hoofdstuk 1 Inleiding Lean ..................................................................................................... 11
1.1 Massaproductie versus Lean-productie .................................................................. 11
1.2 Van autoproductie naar gezondheidszorg ............................................................. 11
1.3 Klant centraal ................................................................................................................... 11
1.4 Proces of uitkomst .......................................................................................................... 11
1.5 Cultuur, principes en technieken .............................................................................. 11
Hoofdstuk 2 The Toyota Way – bron van Lean en Scrum .......................................... 11
2.1 De Toyota-systemen en hun samenhang.............................................................. 11
2.2 TPS (Toyota Production Solution) ............................................................................ 12
Hoofdstuk 3 Lean-cultuur ........................................................................................................ 12
3.1 TMS (Toyota Way Management System) en Lean-leiderschap .................... 12
3.2 Werkvloer ........................................................................................................................... 14
3.3 Eigenaarschap .................................................................................................................. 14
3.4 Leren door doen .............................................................................................................. 14
3.5 Kata – het ontwikkelen van een lerende organisatie........................................ 15
Hoofdstuk 4 Lean-principes .................................................................................................... 15
4.1 Waarde................................................................................................................................ 15
4.2 Waardestroom.................................................................................................................. 15
4.3 Flow ...................................................................................................................................... 15
1
LNJ – Facility Management Zuyd Hogeschool
, 4.4 Pull ........................................................................................................................................ 16
4.5 Streven naar perfectie .................................................................................................. 16
Hoofdstuk 5 – Lean-technieken ............................................................................................ 16
5.1 Kaizen .................................................................................................................................. 16
5.2 A3 .......................................................................................................................................... 16
5.3 Kano-model ....................................................................................................................... 17
5.4 Waardestroomanalyse .................................................................................................. 17
5.5 Verspilling elimineren .................................................................................................... 18
5.6 Technieken voor oorzakenanalyse ........................................................................... 18
5.7 5S .......................................................................................................................................... 18
5.8 Werken met standaarden ............................................................................................ 19
5.9 Borden en gespreksvormen ........................................................................................ 19
5.10 Kata ................................................................................................................................... 19
5.12 Hoshin Tenkai & Hoshin Kanri ................................................................................. 19
Hoofdstuk 6 Kaizen-verbeter-projecten............................................................................. 20
6.1 Stap 1 – Definieer het probleem .............................................................................. 20
6.2 Stap 2 – Visualiseer en analyseer het probleem ................................................ 20
6.3 Stap 3 – Analyseer oorzaken ..................................................................................... 20
6.4 Stap 4 – Experimenteer richting de oplossing .................................................... 20
6.5 Stap 5 – Borg en vier .................................................................................................... 21
6.6 A3 – Overzicht ................................................................................................................. 21
Strategic Sourcing .......................................................................................................................... 22
Hoofdstuk 3 – Sourcingstrategie .......................................................................................... 22
Hoofdstuk 7 – Facilitaire organisatie................................................................................... 24
Contract- en Leveranciersmanagement................................................................................. 32
Hoofdstuk 1 – Inkoop ............................................................................................................... 32
1.1 Het racewagenmodel ..................................................................................................... 32
1.2 Het inkoopproces ................................................................................................................ 33
Hoofdstuk 2 – Contractbeheer en -management........................................................... 35
2.1 Contractbeheer ................................................................................................................ 35
2.2 Contractmanagement.................................................................................................... 35
2.3 Contractbeheer, contractmanagement en leveranciersmanagement in
relatie tot inkoop..................................................................................................................... 35
2.4 Waarom contract- en leveranciersmanagement ................................................ 36
Logistiek management in dienstverlening ............................................................................ 38
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LNJ – Facility Management Zuyd Hogeschool
, Hoofdstuk 2 – Processen en modellen ............................................................................... 38
2.1 Modelmatig denken ........................................................................................................ 38
2.2 Een model als afspiegeling van de werkelijkheid ............................................... 38
2.3 Basisstructuren van primaire processen ................................................................ 38
2.4 Grondvormen van logistieke besturing .................................................................. 39
2.5 Basismodellen voor transformatie............................................................................ 40
2.6 Procesmodellen voor dienstverlening ..................................................................... 40
2.7 Relatie van het model met de werkelijkheid ........................................................ 41
Hoofdstuk 3 – Buffers ............................................................................................................... 42
3.1 Buffers ontkoppelen processen ................................................................................. 42
3.2 Voorraden, buffers en wachtrijen ............................................................................. 42
3.3 Het klantenorder ontkoppelpunt ............................................................................... 42
3.4 Keuze van de plaats van het KOOP ......................................................................... 43
3.5 Optimale seriegrootte ................................................................................................... 43
3.6 Deterministisch onderhanden werkbeheer ........................................................... 44
3.7 Manufacturing Resource Planning ............................................................................ 44
3.8 Buffers in een dienstverlenende organisatie ........................................................ 45
Basisboek Logistiek ........................................................................................................................ 46
Hoofdstuk 7 – Logistiek en hergebruik .............................................................................. 46
7.1 Duurzame logistiek ........................................................................................................ 46
7.2 Soorten retourstromen ................................................................................................. 46
7.3 Inzamelen en distribueren .......................................................................................... 46
7.4 Hergebruikproces: zelf doen of uitbesteden? ...................................................... 47
7.5 Hergebruikplan en hergebruikkosten ...................................................................... 47
Risicomanagement ......................................................................................................................... 48
Hoofdstuk 2 – Risico’s nader beschouwd .......................................................................... 48
2.1 Definities en beschouwingen van risico’s .............................................................. 48
2.2 Dynamische en statische risico’s .............................................................................. 48
2.3 ‘Traditionele’ versus nieuwe opkomende risico’s ............................................... 49
2.4 Indeling risico’s naar soorten – risicocategorieën.............................................. 49
2.5 Indeling van risico’s naar grootte............................................................................. 49
Hoofdstuk 3 – Risicomanagement, wat is dat? ............................................................... 50
3.1 Definitie van risicomanagement ............................................................................... 50
Hoofdstuk 6 – Risico-evaluatie .............................................................................................. 52
6.1 Risico-evaluatie: de omvang van het risico.......................................................... 52
3
LNJ – Facility Management Zuyd Hogeschool
Samenvatting blok
3.4 Operations
Management
FACILITY MANAGEMENT – ZUYD HOGESCHOOL
,Inhoud
Belangrijke onderdelen................................................................................................................... 6
Waardestrategieën van Treacy & Wiersema ...................................................................... 6
Stakeholders ................................................................................................................................... 6
HR Shared Service Centre ......................................................................................................... 6
Uitleg organisaties etc. (OWG 5) ............................................................................................ 6
Verschil regieorganisaties vs. SSC......................................................................................... 6
Uitbestedingsvormen .................................................................................................................. 6
Lean-technieken ............................................................................................................................ 7
Stappenplan organisatiestructuur .......................................................................................... 8
Zelfsturing ..................................................................................................................................... 10
HRM-cyclus .................................................................................................................................... 10
Inkoopproces ................................................................................................................................ 10
Logistiek ......................................................................................................................................... 10
Risico’s ............................................................................................................................................ 10
Kennismaken met LEAN ............................................................................................................... 11
Hoofdstuk 1 Inleiding Lean ..................................................................................................... 11
1.1 Massaproductie versus Lean-productie .................................................................. 11
1.2 Van autoproductie naar gezondheidszorg ............................................................. 11
1.3 Klant centraal ................................................................................................................... 11
1.4 Proces of uitkomst .......................................................................................................... 11
1.5 Cultuur, principes en technieken .............................................................................. 11
Hoofdstuk 2 The Toyota Way – bron van Lean en Scrum .......................................... 11
2.1 De Toyota-systemen en hun samenhang.............................................................. 11
2.2 TPS (Toyota Production Solution) ............................................................................ 12
Hoofdstuk 3 Lean-cultuur ........................................................................................................ 12
3.1 TMS (Toyota Way Management System) en Lean-leiderschap .................... 12
3.2 Werkvloer ........................................................................................................................... 14
3.3 Eigenaarschap .................................................................................................................. 14
3.4 Leren door doen .............................................................................................................. 14
3.5 Kata – het ontwikkelen van een lerende organisatie........................................ 15
Hoofdstuk 4 Lean-principes .................................................................................................... 15
4.1 Waarde................................................................................................................................ 15
4.2 Waardestroom.................................................................................................................. 15
4.3 Flow ...................................................................................................................................... 15
1
LNJ – Facility Management Zuyd Hogeschool
, 4.4 Pull ........................................................................................................................................ 16
4.5 Streven naar perfectie .................................................................................................. 16
Hoofdstuk 5 – Lean-technieken ............................................................................................ 16
5.1 Kaizen .................................................................................................................................. 16
5.2 A3 .......................................................................................................................................... 16
5.3 Kano-model ....................................................................................................................... 17
5.4 Waardestroomanalyse .................................................................................................. 17
5.5 Verspilling elimineren .................................................................................................... 18
5.6 Technieken voor oorzakenanalyse ........................................................................... 18
5.7 5S .......................................................................................................................................... 18
5.8 Werken met standaarden ............................................................................................ 19
5.9 Borden en gespreksvormen ........................................................................................ 19
5.10 Kata ................................................................................................................................... 19
5.12 Hoshin Tenkai & Hoshin Kanri ................................................................................. 19
Hoofdstuk 6 Kaizen-verbeter-projecten............................................................................. 20
6.1 Stap 1 – Definieer het probleem .............................................................................. 20
6.2 Stap 2 – Visualiseer en analyseer het probleem ................................................ 20
6.3 Stap 3 – Analyseer oorzaken ..................................................................................... 20
6.4 Stap 4 – Experimenteer richting de oplossing .................................................... 20
6.5 Stap 5 – Borg en vier .................................................................................................... 21
6.6 A3 – Overzicht ................................................................................................................. 21
Strategic Sourcing .......................................................................................................................... 22
Hoofdstuk 3 – Sourcingstrategie .......................................................................................... 22
Hoofdstuk 7 – Facilitaire organisatie................................................................................... 24
Contract- en Leveranciersmanagement................................................................................. 32
Hoofdstuk 1 – Inkoop ............................................................................................................... 32
1.1 Het racewagenmodel ..................................................................................................... 32
1.2 Het inkoopproces ................................................................................................................ 33
Hoofdstuk 2 – Contractbeheer en -management........................................................... 35
2.1 Contractbeheer ................................................................................................................ 35
2.2 Contractmanagement.................................................................................................... 35
2.3 Contractbeheer, contractmanagement en leveranciersmanagement in
relatie tot inkoop..................................................................................................................... 35
2.4 Waarom contract- en leveranciersmanagement ................................................ 36
Logistiek management in dienstverlening ............................................................................ 38
2
LNJ – Facility Management Zuyd Hogeschool
, Hoofdstuk 2 – Processen en modellen ............................................................................... 38
2.1 Modelmatig denken ........................................................................................................ 38
2.2 Een model als afspiegeling van de werkelijkheid ............................................... 38
2.3 Basisstructuren van primaire processen ................................................................ 38
2.4 Grondvormen van logistieke besturing .................................................................. 39
2.5 Basismodellen voor transformatie............................................................................ 40
2.6 Procesmodellen voor dienstverlening ..................................................................... 40
2.7 Relatie van het model met de werkelijkheid ........................................................ 41
Hoofdstuk 3 – Buffers ............................................................................................................... 42
3.1 Buffers ontkoppelen processen ................................................................................. 42
3.2 Voorraden, buffers en wachtrijen ............................................................................. 42
3.3 Het klantenorder ontkoppelpunt ............................................................................... 42
3.4 Keuze van de plaats van het KOOP ......................................................................... 43
3.5 Optimale seriegrootte ................................................................................................... 43
3.6 Deterministisch onderhanden werkbeheer ........................................................... 44
3.7 Manufacturing Resource Planning ............................................................................ 44
3.8 Buffers in een dienstverlenende organisatie ........................................................ 45
Basisboek Logistiek ........................................................................................................................ 46
Hoofdstuk 7 – Logistiek en hergebruik .............................................................................. 46
7.1 Duurzame logistiek ........................................................................................................ 46
7.2 Soorten retourstromen ................................................................................................. 46
7.3 Inzamelen en distribueren .......................................................................................... 46
7.4 Hergebruikproces: zelf doen of uitbesteden? ...................................................... 47
7.5 Hergebruikplan en hergebruikkosten ...................................................................... 47
Risicomanagement ......................................................................................................................... 48
Hoofdstuk 2 – Risico’s nader beschouwd .......................................................................... 48
2.1 Definities en beschouwingen van risico’s .............................................................. 48
2.2 Dynamische en statische risico’s .............................................................................. 48
2.3 ‘Traditionele’ versus nieuwe opkomende risico’s ............................................... 49
2.4 Indeling risico’s naar soorten – risicocategorieën.............................................. 49
2.5 Indeling van risico’s naar grootte............................................................................. 49
Hoofdstuk 3 – Risicomanagement, wat is dat? ............................................................... 50
3.1 Definitie van risicomanagement ............................................................................... 50
Hoofdstuk 6 – Risico-evaluatie .............................................................................................. 52
6.1 Risico-evaluatie: de omvang van het risico.......................................................... 52
3
LNJ – Facility Management Zuyd Hogeschool
