Chapter 3: Communication Skills Practice correctly answered 2023

Chapter 3: Communication Skills Practice correctly answered 2023True or False People communicated with words, drawings, pictures, and behavior - correct answer True True or False The receiver and sender do not switch roles as they communicated - correct answer False True or False Speaking and writing are two examples of verbal communication - correct answer True True or False How a person's voice sounds and the words he chooses are not important during communication - correct answer False True or False Nonverbal communication includes posture and facial expressions - correct answer True True or False Making positive changes in body language will improve communication - correct answer True True or False A nursing assistant can be helpful by finishing a resident's sentences to show that she understands what he is telling her - correct answer False True or False The NA should use mostly facts when communication with the care team - correct answer True Positive or Negative Smiling - correct answer Positive Positive or Negative Crossing arms in front of the body - correct answer Negative Positive or Negative Looking away while someone is talking - correct answer Negative Positive or Negative Leaning forward in a chair - correct answer Positive Positive or Negative Pointing at someone while speaking - correct answer Negative Positive or Negative Rolling eyes - correct answer Negative