Certified Healthcare Access Associate (CHAA) Study Guide Questions And Answers 2023

Certified Healthcare Access Associate (CHAA) Study Guide Questions And Answers 2023 What act requires language barriers to be identified and accommodated? American with Disabilities Act (ADA) under Title III What does AIDET stand for? Acknowledge, Introduce, Duration, Explanation and Thanks Two ways of obtaining customer feedback Active and Passive What is active customer feedback? The provider requests information from the patient What is passive feedback? The process of responding to patient complaints and concerns Uses for positive and negative survey results? Positive scores for public relations, Negative scores for performance improvement 3 factors to consider when initiating a patient satisfaction survey data measurements are required, imp