CVS Pharmacy questions with correct answers

Importance of Production CORRECT ANSWER 1. Satisfy customer refill requests 2.Respond to customer questions 3.Perform basic maintenance tasks 4.Provide "exceptional" customer service The Production Process CORRECT ANSWER 1. Acquire the Prescription label 2.Obtain the Medication 3.Perform Accuracy scan 4.Choose container 5.Count, pour, and dispense medication 6.Prepare for final verification Other Production Tasks CORRECT ANSWER 1. Restock Pharmacy supplies (e.g. vials, caps, pharmacy labels) 2.Empty the trash (RMBR: Confidential trash procedures) 3.Clean the workstation (e.g. tools, countertops, shelves, etc) Customer Phone calls CORRECT ANSWER 1. Address requests for prescription refills 2.Submit a request for refill authorization when a prescription has no remaining refills Controlled Substances CORRECT ANSWER 1. Request Driver's license at pick-up 2.Count Medication twice. Circle and initial quantity on container Pick-up procedures CORRECT ANSWER 1. Last name? 2.How many prescriptions? 3. Verify Address