CPP Practice Exam Questions And Answers 2023
Patrons at airports typically fall into one of several categories, EXCEPT:
a. Business.
b. Leisure travelers.
c. Curbside check-ins.
d. Employees. - Answer Curbside check-ins.
The emphasis for Certified Parking Professionals serving the restaurant and hospitality industry is on:
a. Speed.
b. Convenience. c. Efficiency.
d. Service. - Answer Service
Advantages of booting include all of the following, EXCEPT:
a. More direct control over the process than towing; this is helpful where the booting entity has made an error.
b. Best solution for clearing a parking space.
c. The opportunity to collect a boot removal fee.
d. Vehicle remains in place; this is more convenient for the violator. - Answer Best Solution for clearing a parking space
An advantage of an attended self-park is?
a. Improved revenue control over an automated system.
b. Fewer errors in cash transactions.
c. Ease of handling exceptions to fees and the rules and regulations of the facility. d. Can quickly be transformed into a valet operation. - Answer The ease of handling exceptions to fees and the rules and regulations of the facility
As a manager, what is the first action to take when a customer presents a complaint?
a. Ensure that the customer understands your opinion of the complaint.
b. Show the customer the mistake that he or she has made.
c. Listen to the complaint and gather information.
d. Tell the customer to do whatever he or she thinks is right. - Answer Listen to the complaint and gather information.
A facility manager will best help employees to deal with customer complaints if the manager does what?
a. Handles every complaint personally.
b. Requires employees to take the complaints in writing.
c. Trains employees to deal with complaints.
d. Insists that employees resolve customer complaints without bothering the manager. - Answer Trains employees to deal with complaints.
How should a manager deal with an unsatisfied customer whose complaint has not been handled
correctly by an employee?
a. Promise to take care of the problem. CPP Practice Exam Questions And Answers 2023
b. Tell the customer that there is nothing else that can be done.
c. Listen to the customer and try to understand the complaint.
d. Refer the customer to the main office. - Answer Listen to the customer and try to understand the complaint
Upon a customer's return, a valet should not do what?
a. Pick up all loose trash inside the vehicle.
b. Help the customer store items in vehicle if necessary. c. Wait for the customer to enter the vehicle.
d. Close the vehicle door once the customer is inside. - Answer Pick up all loose trash inside the vehicle.
A Certified Parking Professional has interviewed two candidates for a cashier's position. Both are
excellent potential employees. One candidate has a disability and the other does not.
According to
the ADA, which candidate should get the job?
a. The candidate with no disability.
b. The disabled candidate.
c. The one most qualified.
d. The candidate needing the least accommodation. - Answer The one who is most qualified
What is an example of a discriminatory description of a job function?
a. Maintenance position, part-time, preferably college student.
b. Person with 2 years' cashier experience.
c. Retired military man needed for security work.
d. Youthful person to hustle cars on a big lot. - Answer Maintenance position, part-
time, preferably college student.
What is an illegal question to ask a candidate for a valet position during an employment interview?
a. Do you have a valid driver's license?
b. Can I depend on you to work every weekend?
c. Are you able to ride a man lift?
d. Is your age going to slow you down? - Answer Is your age going to slow you down?
Which of the following approaches will most effectively minimize employee relations difficulties?
a. Install a suggestion box.
b. Increase the amount of supervision provided to employees.
c. Implement a quality control program.
d. Maintain an open line of direct and factual communication with employees. - Answer Maintain an open line of direct and factual communication with employees.
It is important to keep the entrance area clear in order to?
a. Align cars with parking spaces.
Patrons at airports typically fall into one of several categories, EXCEPT:
a. Business.
b. Leisure travelers.
c. Curbside check-ins.
d. Employees. - Answer Curbside check-ins.
The emphasis for Certified Parking Professionals serving the restaurant and hospitality industry is on:
a. Speed.
b. Convenience. c. Efficiency.
d. Service. - Answer Service
Advantages of booting include all of the following, EXCEPT:
a. More direct control over the process than towing; this is helpful where the booting entity has made an error.
b. Best solution for clearing a parking space.
c. The opportunity to collect a boot removal fee.
d. Vehicle remains in place; this is more convenient for the violator. - Answer Best Solution for clearing a parking space
An advantage of an attended self-park is?
a. Improved revenue control over an automated system.
b. Fewer errors in cash transactions.
c. Ease of handling exceptions to fees and the rules and regulations of the facility. d. Can quickly be transformed into a valet operation. - Answer The ease of handling exceptions to fees and the rules and regulations of the facility
As a manager, what is the first action to take when a customer presents a complaint?
a. Ensure that the customer understands your opinion of the complaint.
b. Show the customer the mistake that he or she has made.
c. Listen to the complaint and gather information.
d. Tell the customer to do whatever he or she thinks is right. - Answer Listen to the complaint and gather information.
A facility manager will best help employees to deal with customer complaints if the manager does what?
a. Handles every complaint personally.
b. Requires employees to take the complaints in writing.
c. Trains employees to deal with complaints.
d. Insists that employees resolve customer complaints without bothering the manager. - Answer Trains employees to deal with complaints.
How should a manager deal with an unsatisfied customer whose complaint has not been handled
correctly by an employee?
a. Promise to take care of the problem. CPP Practice Exam Questions And Answers 2023
b. Tell the customer that there is nothing else that can be done.
c. Listen to the customer and try to understand the complaint.
d. Refer the customer to the main office. - Answer Listen to the customer and try to understand the complaint
Upon a customer's return, a valet should not do what?
a. Pick up all loose trash inside the vehicle.
b. Help the customer store items in vehicle if necessary. c. Wait for the customer to enter the vehicle.
d. Close the vehicle door once the customer is inside. - Answer Pick up all loose trash inside the vehicle.
A Certified Parking Professional has interviewed two candidates for a cashier's position. Both are
excellent potential employees. One candidate has a disability and the other does not.
According to
the ADA, which candidate should get the job?
a. The candidate with no disability.
b. The disabled candidate.
c. The one most qualified.
d. The candidate needing the least accommodation. - Answer The one who is most qualified
What is an example of a discriminatory description of a job function?
a. Maintenance position, part-time, preferably college student.
b. Person with 2 years' cashier experience.
c. Retired military man needed for security work.
d. Youthful person to hustle cars on a big lot. - Answer Maintenance position, part-
time, preferably college student.
What is an illegal question to ask a candidate for a valet position during an employment interview?
a. Do you have a valid driver's license?
b. Can I depend on you to work every weekend?
c. Are you able to ride a man lift?
d. Is your age going to slow you down? - Answer Is your age going to slow you down?
Which of the following approaches will most effectively minimize employee relations difficulties?
a. Install a suggestion box.
b. Increase the amount of supervision provided to employees.
c. Implement a quality control program.
d. Maintain an open line of direct and factual communication with employees. - Answer Maintain an open line of direct and factual communication with employees.
It is important to keep the entrance area clear in order to?
a. Align cars with parking spaces.
