HCAD 710 Chapter 5 LSUS 2017(updated)graded A+

HCAD 710 Chapter 5 LSUS 2017(updated)graded A+HR provides a ____________ within which relations with employees should be conducted. Framework Diversity includes: Education Skill sets Origin Culture True False: Employee participation should be more than mere words True Successful managers provide _____________ for their employees gain managerial experience Opportunities in the 1900's management was largely Authoritarian Depending on the particular work environment and kinds of work performed , most manager will tend to be either __________ or ___________. Production-Cenetered Patient-Centered Production-cenetered Work is ordinarily highly repetitive, many unites of output are similar, output can be scheduled with some accuracy and job s can be rigidly defined in considerable detail People-Centered Willingness of of employees to work maintains output rather than pace at which the work arrives of manner of supplying the process. Supervisors may have control over jobs By treating people with _______________ and ____________ managers can be effective in helping their employees to tolerate boring or repetitive jobs Courtesy and Respect Production Centered Nature of work Repetitive Production Centered Nature of output Homogeneous Production Centered Pace controlled by The process Production Centered Primary Focus The process Production Centered Character of labor More manual Production Centered arrival of work More predictable Production Centered completion of work Predictable intervals People Centered nature of work Variable People Centered Nature of output Heterogeneous People Centered Pace controlled by Employees People Centered Character of labor More intellectual People Centered primary focus Employees People Centered arrival of work Less predictable People Centered Completion of work Irregular intervals A department supervisor must be generally _____________ to employees and must be both perceived as ____________ and actually _____________. Visible; Available; Available The matter of perception os stressed bc: state of being visible and available is psychological Visibility is synonymous with: Caring for employees Employees that cannot interact with their supervisor often become: Frustrated When employees are forced to wait or act independently ________ and ________ _________ are wasted, Time and Material resources True False : Promises offered must be kept True Reality id conveyed by _______ rather than _______. Attitudes ; Words What is an advantage of first-line managers? Potential access to employees Successful supervisors _____________ their beliefs rather than ___________ about them. Demonstrate; talk Successful supervisors are orient to _________________ rather than always looking up an organization hierarchy. Their employees An upward orientation is: Natural and Self-serving A manger that is perceived as an advocate for employees is often: Respected and successful leader. Successful supervisors cultivate and maintain ___________ __________ with all employees. One-to-One Relationships 80 - 20 Rule 20% or fewer employees consume 80% of supervisors time Successful supervisors concentrate on : Building teams