1
Copyright © 2023 Pearson Education, Inc.
cq cq cq cq cq
VERIFIEDBRAINBOOSTER
,Automotive Heating and Air Conditioning, 9e (Halderman) cq cq cq cq cq cq
Chapter 1 Service Information, Work Orders, and Vehicle Identification
cq cq cq cq cq cq cq
1) What type of information is commonly included in the owner's manual that would be a benefit t
cq cq cq cq cq cq cq cq cq cq cq cq cq cq cq cq
o the service technician?
cq cq cq
A) Maintenance reminder light reset procedures cq cq cq cq
B) Tire pressure monitoring system reset procedures
cq cq cq cq cq
C) Maintenance items specifications cq cq
D) All of the above cq cq cq cq
Answer: D c q
Diff: 1 Page Ref: 2
cq cq cq
Objective: 1- c q
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
cq cq cq cq cq cq cq cq cq cq cq cq
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c q cq cq cq cq cq cq cq cq cq cq cq
er Quiz: Yes
cq c q
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
cq cq cq cq cq cq cq cq cq cq cq cq cq cq cq cq
an accident could cause faults due to hidden damage. Technician B says that some faults could
cq cq cq cq cq cq cq cq cq cq cq cq cq cq cq cq
be related to a previous repair. Which technician is correct?
cq cq cq cq cq cq cq cq cq
A) Technician A only cq cq
B) Technician B only cq cq
C) Both technicians A and B cq cq cq cq
D) Neither technician A nor B cq cq cq cq cq
Answer: C c q
Diff: 2 Page Ref: 5
cq cq cq
Objective: 1- c q
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
cq cq cq cq cq cq cq cq cq cq cq cq
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c q cq cq cq cq cq cq cq cq cq cq cq
er Quiz: Yes
cq c q
3) A campaign (recall) is mailed to the owner of a vehicle from the
cq . cq cq cq cq cq cq cq cq cq cq cq cq
A) vehicle manufacturer cq
B) local dealer cq
C) federal government cq
D) state or local government
cq cq cq cq
Answer: A c q
Diff: 1 Page Ref: 3
cq cq cq
Objective: 1-3 Describe vehicle recalls and campaigns.
c q c q cq cq cq cq cq
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c q cq cq cq cq cq cq cq cq cq cq cq
er Quiz: Yes
cq c q
2
Copyright © 2023 Pearson Education, Inc.
cq cq cq cq cq
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
cq . cq cq cq cq cq cq cq
A) vehicle manufacturer cq
B) local dealer cq
C) federal government cq
D) state or local government
cq cq cq cq
Answer: A c q
Diff: 1
cq Page Ref: 3 cq cq
Objective: 1-3 Describe vehicle recalls and campaigns.
c q c q cq cq cq cq cq
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c q cq cq cq cq cq cq cq cq cq cq cq
er Quiz: Yes
cq c q
5) Four tenths of an hour is how many minutes?
cq cq cq cq cq cq cq cq
A) 14
B) 24
C) 34
D) 44
Answer: B c q c q
Diff: 1
cq Page Ref: 5 cq cq
Objective: 1-2 Explain the different types of service information.
c q c q cq cq cq cq cq cq cq
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c q cq cq cq cq cq cq cq cq cq cq cq
er Quiz: Yes
cq c q
6) What should the service technician document on the work order?
cq cq cq cq cq cq cq cq cq
A) The results of any inspections and tests
cq cq cq cq cq cq
B) What was replaced or serviced
cq cq cq cq
C) The dimensions of the related component and comparison to factory specifications
cq cq cq cq cq cq cq cq cq cq
D) Any of the above
cq cq cq cq
Answer: D c q
Diff: 1
cq Page Ref: 3-4 cq cq
Objective: 1-4 Discuss the importance of the work order.
c q c q cq cq cq cq cq cq cq
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c q cq cq cq cq cq cq cq cq cq cq cq
er Quiz: Yes
cq c q
7) The labor rate for each operation is included on the work order and is added by the
cq cq cq cq cq cq cq cq cq cq cq cq cq cq cq cq cq .
A) service technician cq
B) service advisor cq
C) shop owner or designated warranty person
cq cq cq cq cq
D) Any of the above
cq cq cq cq
Answer: C c q
Diff: 1
cq Page Ref: 5 cq cq
Objective: 1-4 Discuss the importance of the work order.
c q c q cq cq cq cq cq cq cq
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c q cq cq cq cq cq cq cq cq cq cq cq
er Quiz: Yes
cq c q
3
Copyright © 2023 Pearson Education, Inc. cq cq cq cq cq
VERIFIEDBRAINBOOSTER
, 8) Which of the following are performed at no cost to the vehicle owner?
cq cq cq cq cq cq cq cq cq cq cq cq
A) TSBs
B) Campaigns (recalls) cq
C) Either A or B cq cq cq
D) Neither A nor B cq cq cq cq
Answer: B c q
Diff: 1 Page Ref: 3
cq cq cq
Objective: 1-3 Describe vehicle recalls and campaigns.
c q c q cq cq cq cq cq
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c q cq cq cq cq cq cq cq cq cq cq cq
er Quiz: Yes
cq c q
9) The first character of the vehicle identification number is the country of origin. Where was the
cq cq cq cq cq cq cq cq cq cq cq cq cq cq cq cq
vehicle built that has a "5" as the first character?
cq cq cq cq cq cq cq cq cq
A) United States cq
B) Canada
C) Mexico
D) Japan A cq
nswer: A c q
Diff: 1 Page Ref: 7
cq cq cq
Objective: 1- c q
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
cq cq cq cq cq cq cq cq cq cq cq
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c q cq cq cq cq cq cq cq cq cq cq cq
er Quiz: Yes
cq c q
10) The VECI label includes all of these EXCEPT
cq . cq cq cq cq cq cq cq
A) engine identification cq
B) horsepower and torque rating of the engine cq cq cq cq cq cq
C) California emission standard cq cq
D) EPA emission standard cq cq cq
Answer: B c q
Diff: 1 Page Ref: 7
cq cq cq
Objective: 1- c q
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
cq cq cq cq cq cq cq cq cq cq cq
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c q cq cq cq cq cq cq cq cq cq cq cq
er Quiz: Yes
cq c q
11) Aftermarket service information is available in what format? cq cq cq cq cq cq cq
A) Manuals
B) CDs or DVDs cq cq
C) Internet
D) All of these are possible source formats.
cq cq cq cq cq cq cq
Answer: D c q
Diff: 1 Page Ref: 2
cq cq cq
Objective: 1-2 Explain the different types of service information.
c q c q cq cq cq cq cq cq cq
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c q cq cq cq cq cq cq cq cq cq cq cq
er Quiz: No
cq c q
4
Copyright © 2023 Pearson Education, Inc. cq cq cq cq cq
VERIFIEDBRAINBOOSTER
Copyright © 2023 Pearson Education, Inc.
cq cq cq cq cq
VERIFIEDBRAINBOOSTER
,Automotive Heating and Air Conditioning, 9e (Halderman) cq cq cq cq cq cq
Chapter 1 Service Information, Work Orders, and Vehicle Identification
cq cq cq cq cq cq cq
1) What type of information is commonly included in the owner's manual that would be a benefit t
cq cq cq cq cq cq cq cq cq cq cq cq cq cq cq cq
o the service technician?
cq cq cq
A) Maintenance reminder light reset procedures cq cq cq cq
B) Tire pressure monitoring system reset procedures
cq cq cq cq cq
C) Maintenance items specifications cq cq
D) All of the above cq cq cq cq
Answer: D c q
Diff: 1 Page Ref: 2
cq cq cq
Objective: 1- c q
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
cq cq cq cq cq cq cq cq cq cq cq cq
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c q cq cq cq cq cq cq cq cq cq cq cq
er Quiz: Yes
cq c q
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
cq cq cq cq cq cq cq cq cq cq cq cq cq cq cq cq
an accident could cause faults due to hidden damage. Technician B says that some faults could
cq cq cq cq cq cq cq cq cq cq cq cq cq cq cq cq
be related to a previous repair. Which technician is correct?
cq cq cq cq cq cq cq cq cq
A) Technician A only cq cq
B) Technician B only cq cq
C) Both technicians A and B cq cq cq cq
D) Neither technician A nor B cq cq cq cq cq
Answer: C c q
Diff: 2 Page Ref: 5
cq cq cq
Objective: 1- c q
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
cq cq cq cq cq cq cq cq cq cq cq cq
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c q cq cq cq cq cq cq cq cq cq cq cq
er Quiz: Yes
cq c q
3) A campaign (recall) is mailed to the owner of a vehicle from the
cq . cq cq cq cq cq cq cq cq cq cq cq cq
A) vehicle manufacturer cq
B) local dealer cq
C) federal government cq
D) state or local government
cq cq cq cq
Answer: A c q
Diff: 1 Page Ref: 3
cq cq cq
Objective: 1-3 Describe vehicle recalls and campaigns.
c q c q cq cq cq cq cq
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c q cq cq cq cq cq cq cq cq cq cq cq
er Quiz: Yes
cq c q
2
Copyright © 2023 Pearson Education, Inc.
cq cq cq cq cq
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
cq . cq cq cq cq cq cq cq
A) vehicle manufacturer cq
B) local dealer cq
C) federal government cq
D) state or local government
cq cq cq cq
Answer: A c q
Diff: 1
cq Page Ref: 3 cq cq
Objective: 1-3 Describe vehicle recalls and campaigns.
c q c q cq cq cq cq cq
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c q cq cq cq cq cq cq cq cq cq cq cq
er Quiz: Yes
cq c q
5) Four tenths of an hour is how many minutes?
cq cq cq cq cq cq cq cq
A) 14
B) 24
C) 34
D) 44
Answer: B c q c q
Diff: 1
cq Page Ref: 5 cq cq
Objective: 1-2 Explain the different types of service information.
c q c q cq cq cq cq cq cq cq
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c q cq cq cq cq cq cq cq cq cq cq cq
er Quiz: Yes
cq c q
6) What should the service technician document on the work order?
cq cq cq cq cq cq cq cq cq
A) The results of any inspections and tests
cq cq cq cq cq cq
B) What was replaced or serviced
cq cq cq cq
C) The dimensions of the related component and comparison to factory specifications
cq cq cq cq cq cq cq cq cq cq
D) Any of the above
cq cq cq cq
Answer: D c q
Diff: 1
cq Page Ref: 3-4 cq cq
Objective: 1-4 Discuss the importance of the work order.
c q c q cq cq cq cq cq cq cq
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c q cq cq cq cq cq cq cq cq cq cq cq
er Quiz: Yes
cq c q
7) The labor rate for each operation is included on the work order and is added by the
cq cq cq cq cq cq cq cq cq cq cq cq cq cq cq cq cq .
A) service technician cq
B) service advisor cq
C) shop owner or designated warranty person
cq cq cq cq cq
D) Any of the above
cq cq cq cq
Answer: C c q
Diff: 1
cq Page Ref: 5 cq cq
Objective: 1-4 Discuss the importance of the work order.
c q c q cq cq cq cq cq cq cq
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c q cq cq cq cq cq cq cq cq cq cq cq
er Quiz: Yes
cq c q
3
Copyright © 2023 Pearson Education, Inc. cq cq cq cq cq
VERIFIEDBRAINBOOSTER
, 8) Which of the following are performed at no cost to the vehicle owner?
cq cq cq cq cq cq cq cq cq cq cq cq
A) TSBs
B) Campaigns (recalls) cq
C) Either A or B cq cq cq
D) Neither A nor B cq cq cq cq
Answer: B c q
Diff: 1 Page Ref: 3
cq cq cq
Objective: 1-3 Describe vehicle recalls and campaigns.
c q c q cq cq cq cq cq
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c q cq cq cq cq cq cq cq cq cq cq cq
er Quiz: Yes
cq c q
9) The first character of the vehicle identification number is the country of origin. Where was the
cq cq cq cq cq cq cq cq cq cq cq cq cq cq cq cq
vehicle built that has a "5" as the first character?
cq cq cq cq cq cq cq cq cq
A) United States cq
B) Canada
C) Mexico
D) Japan A cq
nswer: A c q
Diff: 1 Page Ref: 7
cq cq cq
Objective: 1- c q
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
cq cq cq cq cq cq cq cq cq cq cq
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c q cq cq cq cq cq cq cq cq cq cq cq
er Quiz: Yes
cq c q
10) The VECI label includes all of these EXCEPT
cq . cq cq cq cq cq cq cq
A) engine identification cq
B) horsepower and torque rating of the engine cq cq cq cq cq cq
C) California emission standard cq cq
D) EPA emission standard cq cq cq
Answer: B c q
Diff: 1 Page Ref: 7
cq cq cq
Objective: 1- c q
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
cq cq cq cq cq cq cq cq cq cq cq
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c q cq cq cq cq cq cq cq cq cq cq cq
er Quiz: Yes
cq c q
11) Aftermarket service information is available in what format? cq cq cq cq cq cq cq
A) Manuals
B) CDs or DVDs cq cq
C) Internet
D) All of these are possible source formats.
cq cq cq cq cq cq cq
Answer: D c q
Diff: 1 Page Ref: 2
cq cq cq
Objective: 1-2 Explain the different types of service information.
c q c q cq cq cq cq cq cq cq
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c q cq cq cq cq cq cq cq cq cq cq cq
er Quiz: No
cq c q
4
Copyright © 2023 Pearson Education, Inc. cq cq cq cq cq
VERIFIEDBRAINBOOSTER
