Green Belt Exam ACTUAL QUESTIONS
AND CORRECT ANSWERS
What are the characteristics of good team members? - CORRECT ANSWERS
A balance of personality types (detailed oriented and visionary).
What is a project charter? - CORRECT ANSWERS A road map for the
project.
A document that clearly states why the project is being pursued, what the
expected benefits are, who the team members are and the roles they play, and
the timeline for completion of the project.
What does a project charter include? - CORRECT ANSWERS A
business case, a problem statement, a goal statement, the project scope, a list of
team members and their roles, milestones and deliverables.
What is the triple constraint? - CORRECT ANSWERS Cost, Time, and
Scope.
What are the five phases of a project? - CORRECT ANSWERS
Definition
Planning
Execution
Control
Closure
What does the triple constraint mean? - CORRECT ANSWERS Projects
must meet performance specifications (quality, scope, standards), projects must
be within cost (people, materials, supplies, contracts, etc.) and projects must be
delivered on time.
,What happens if you do not complete all of the five phases of a project? -
CORRECT ANSWERS You may complete a project late and it can go
over budget. There is also the possibility that the project may not get completed.
What is a project? - CORRECT ANSWERS A set of team activities
designed to produce a unique product or service. Its basic characteristics include
a large number of activities, a long time frame, and a high cost.
Why is communication so important when managing projects? - CORRECT
ANSWERS Communication is important since the leader must be able to
pull together multifunctional teams to focus on the problem.
What is a Gantt chart? - CORRECT ANSWERS A horizontal bar graph
where each bar corresponds to a specific activity, and its length indicates the
duration of the activity.
Where the gantt chart used? - CORRECT ANSWERS The gantt chart
can be used if you need to map out the estimated timing of multiple process
steps to complete the overall project.
List five reasons that projects fail. - CORRECT ANSWERS Goals are
not understood throughout the organization.
There is a misalignment of the organization's strategy and the goals of the
project.
Timelines are unrealistic.
Resources are not available.
,Planning is poor.
Rigorous project management methodology is not followed.
Inadequate communication, progress tracking, and reporting
What are the advantages of PERT and CPM? - CORRECT ANSWERS
Advantages
The technique forces project managers to organize the project information in a
logical fashion and quantify it.
The network diagram provides a graphic display of the project and its activities.
It is a common point of reference for all the parties involved in the project.
The technique is not overly complex and can be learned easily.
Knowledge of the critical activities enables the project manager to (a) monitor
closely the activities whose delay would postpone the completion of the entire
project, and (b) potentially allow delays for those activities that have slack.
Resources can be allocated and managed accordingly.
What are the disadvantages of PERT and CPM? - CORRECT ANSWERS
Disadvantages
It is sometimes impossible to identify all activities, especially for complex
projects. Omissions will emerge and may require a substantial modification of
the schedule.
Time estimates are just that: estimates. They tend to be subjective and could be
quite inaccurate—fudge factor—for first-time endeavors.
, There is a tendency to focus too much on the critical path and overlook other
paths that are near critical or become critical as a result of delays.
The Denver VA project was over cost and over budget. What do you think
should have been done to keep this project on track? - CORRECT ANSWERS
To keep the project on track time should've been allocated to thoroughly
understand the stakeholders needs and wants.
The planning phase should have been completed and finalized.
The U.S. Department of Health and Human Services' first National Quality
Strategy specifies three aims for quality improvement. What are they? -
CORRECT ANSWERS Also known as the Triple Aim
Better care
Healthier people and communities
Lower costs
Differentiate among the quality expectations of patients. - CORRECT
ANSWERS They may focus on future costs but are primarily concerned
with the quality. Perceptions are subjective for each patient. Appearance,
atmosphere, and ease or convenience are all important.
Differentiate among the quality expectations of providers. - CORRECT
ANSWERS More concerned with the process and outcomes. They may
often clash with administrators because of administrators' business like views.
Differentiate among the quality expectations of third-party
AND CORRECT ANSWERS
What are the characteristics of good team members? - CORRECT ANSWERS
A balance of personality types (detailed oriented and visionary).
What is a project charter? - CORRECT ANSWERS A road map for the
project.
A document that clearly states why the project is being pursued, what the
expected benefits are, who the team members are and the roles they play, and
the timeline for completion of the project.
What does a project charter include? - CORRECT ANSWERS A
business case, a problem statement, a goal statement, the project scope, a list of
team members and their roles, milestones and deliverables.
What is the triple constraint? - CORRECT ANSWERS Cost, Time, and
Scope.
What are the five phases of a project? - CORRECT ANSWERS
Definition
Planning
Execution
Control
Closure
What does the triple constraint mean? - CORRECT ANSWERS Projects
must meet performance specifications (quality, scope, standards), projects must
be within cost (people, materials, supplies, contracts, etc.) and projects must be
delivered on time.
,What happens if you do not complete all of the five phases of a project? -
CORRECT ANSWERS You may complete a project late and it can go
over budget. There is also the possibility that the project may not get completed.
What is a project? - CORRECT ANSWERS A set of team activities
designed to produce a unique product or service. Its basic characteristics include
a large number of activities, a long time frame, and a high cost.
Why is communication so important when managing projects? - CORRECT
ANSWERS Communication is important since the leader must be able to
pull together multifunctional teams to focus on the problem.
What is a Gantt chart? - CORRECT ANSWERS A horizontal bar graph
where each bar corresponds to a specific activity, and its length indicates the
duration of the activity.
Where the gantt chart used? - CORRECT ANSWERS The gantt chart
can be used if you need to map out the estimated timing of multiple process
steps to complete the overall project.
List five reasons that projects fail. - CORRECT ANSWERS Goals are
not understood throughout the organization.
There is a misalignment of the organization's strategy and the goals of the
project.
Timelines are unrealistic.
Resources are not available.
,Planning is poor.
Rigorous project management methodology is not followed.
Inadequate communication, progress tracking, and reporting
What are the advantages of PERT and CPM? - CORRECT ANSWERS
Advantages
The technique forces project managers to organize the project information in a
logical fashion and quantify it.
The network diagram provides a graphic display of the project and its activities.
It is a common point of reference for all the parties involved in the project.
The technique is not overly complex and can be learned easily.
Knowledge of the critical activities enables the project manager to (a) monitor
closely the activities whose delay would postpone the completion of the entire
project, and (b) potentially allow delays for those activities that have slack.
Resources can be allocated and managed accordingly.
What are the disadvantages of PERT and CPM? - CORRECT ANSWERS
Disadvantages
It is sometimes impossible to identify all activities, especially for complex
projects. Omissions will emerge and may require a substantial modification of
the schedule.
Time estimates are just that: estimates. They tend to be subjective and could be
quite inaccurate—fudge factor—for first-time endeavors.
, There is a tendency to focus too much on the critical path and overlook other
paths that are near critical or become critical as a result of delays.
The Denver VA project was over cost and over budget. What do you think
should have been done to keep this project on track? - CORRECT ANSWERS
To keep the project on track time should've been allocated to thoroughly
understand the stakeholders needs and wants.
The planning phase should have been completed and finalized.
The U.S. Department of Health and Human Services' first National Quality
Strategy specifies three aims for quality improvement. What are they? -
CORRECT ANSWERS Also known as the Triple Aim
Better care
Healthier people and communities
Lower costs
Differentiate among the quality expectations of patients. - CORRECT
ANSWERS They may focus on future costs but are primarily concerned
with the quality. Perceptions are subjective for each patient. Appearance,
atmosphere, and ease or convenience are all important.
Differentiate among the quality expectations of providers. - CORRECT
ANSWERS More concerned with the process and outcomes. They may
often clash with administrators because of administrators' business like views.
Differentiate among the quality expectations of third-party
