Co
nfi
Test Bank Management Information
de
Systems: Managing the Digital Firm, 17th
n
Edition by Kenneth Laudon & Jane Laudon
al
All Chapters Verified With Questions and Answers| A+ Graded
1|Page
, Co
nfi
TABLE OF CONTENTS
de
Chapter 1 Information Systems in Global Business Today
n
Chapter 2 Global E-business and Collaboration
al
Chapter 3 Information Systems, Organizations, and Strategy
Chapter 4 Ethical and Social Issues in Information Systems
Chapter 5 IT Infrastructure and Emerging Technologies
Chapter 6 Foundations of Business Intelligence: Databases and
Information Management
Chapter 7 Telecommunications, the Internet, and Wireless
Technology
Chapter 8 Securing Information Systems
Chapter 9 Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
Chapter 10 E-Commerce: Digital Markets, Digital Goods
Chapter 11 Managing Knowledge
Chapter 12 Enhancing Decision Making
Chapter 13 Building Information Systems
Chapter 14 Managing Projects
Chapter 15 Managing Global Systems
2|Page
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Chapter 1 Information Systems in Global Business Today
de
1) Which of the following is not one of the six strategic business objectives of information
systems?
n
A) New products and services
al
B) Improved decision making
C) Competitive advantage
D) Improved employee morale
E) Survival Answer: D
Difficulty: Challenging
AACSB: Information technology
LO: 1-1: How are information systems transforming business, and why are they so essential for
running and managing a business today?
2) Verizon's use of a web-based digital dashboard to provide managers with precise real-time
information enabled it to improve which of the following?
A) Compliance with regulations
B) Managerial decision making
C) Efficiency in creation of new products
D) Employee morale
E) Intimacy with its suppliers Answer: B
Difficulty: Challenging
AACSB: Information technology
LO: 1-1: How are information systems transforming business, and why are they so essential for
running and managing a business today?
3) Which of the following may lead to competitive advantage?
1. New products, services, and business models;
2. Charging less for superior products;
3. Responding to customers in real time
3|Page
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A) 1 only
de
B) 1 and 2
C) 2 and 3
n
D) 1 and 3
al
E) 1, 2, and 3 Answer: E
Difficulty: Challenging
AACSB: Analytical thinking
LO: 1-1: How are information systems transforming business, and why are they so essential for
running and managing a business today?
4) A firm that invests in an information system because it is a necessity of doing business does so
because it is seeking to achieve which of the following business objectives?
A) Operational excellence
B) Improved decision making
C) Competitive advantage
D) Customer intimacy
E) Survival Answer: E
Difficulty: Moderate
AACSB: Information technology
LO: 1-1: How are information systems transforming business, and why are they so essential for
running and managing a business today?
5) The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an
example of which of the following?
A) Improved flexibility
B) Improved decision making
C) Improved efficiency
D) Customer intimacy
E) Operational excellence Answer: D
4|Page
nfi
Test Bank Management Information
de
Systems: Managing the Digital Firm, 17th
n
Edition by Kenneth Laudon & Jane Laudon
al
All Chapters Verified With Questions and Answers| A+ Graded
1|Page
, Co
nfi
TABLE OF CONTENTS
de
Chapter 1 Information Systems in Global Business Today
n
Chapter 2 Global E-business and Collaboration
al
Chapter 3 Information Systems, Organizations, and Strategy
Chapter 4 Ethical and Social Issues in Information Systems
Chapter 5 IT Infrastructure and Emerging Technologies
Chapter 6 Foundations of Business Intelligence: Databases and
Information Management
Chapter 7 Telecommunications, the Internet, and Wireless
Technology
Chapter 8 Securing Information Systems
Chapter 9 Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
Chapter 10 E-Commerce: Digital Markets, Digital Goods
Chapter 11 Managing Knowledge
Chapter 12 Enhancing Decision Making
Chapter 13 Building Information Systems
Chapter 14 Managing Projects
Chapter 15 Managing Global Systems
2|Page
, Co
nfi
Chapter 1 Information Systems in Global Business Today
de
1) Which of the following is not one of the six strategic business objectives of information
systems?
n
A) New products and services
al
B) Improved decision making
C) Competitive advantage
D) Improved employee morale
E) Survival Answer: D
Difficulty: Challenging
AACSB: Information technology
LO: 1-1: How are information systems transforming business, and why are they so essential for
running and managing a business today?
2) Verizon's use of a web-based digital dashboard to provide managers with precise real-time
information enabled it to improve which of the following?
A) Compliance with regulations
B) Managerial decision making
C) Efficiency in creation of new products
D) Employee morale
E) Intimacy with its suppliers Answer: B
Difficulty: Challenging
AACSB: Information technology
LO: 1-1: How are information systems transforming business, and why are they so essential for
running and managing a business today?
3) Which of the following may lead to competitive advantage?
1. New products, services, and business models;
2. Charging less for superior products;
3. Responding to customers in real time
3|Page
, Co
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A) 1 only
de
B) 1 and 2
C) 2 and 3
n
D) 1 and 3
al
E) 1, 2, and 3 Answer: E
Difficulty: Challenging
AACSB: Analytical thinking
LO: 1-1: How are information systems transforming business, and why are they so essential for
running and managing a business today?
4) A firm that invests in an information system because it is a necessity of doing business does so
because it is seeking to achieve which of the following business objectives?
A) Operational excellence
B) Improved decision making
C) Competitive advantage
D) Customer intimacy
E) Survival Answer: E
Difficulty: Moderate
AACSB: Information technology
LO: 1-1: How are information systems transforming business, and why are they so essential for
running and managing a business today?
5) The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an
example of which of the following?
A) Improved flexibility
B) Improved decision making
C) Improved efficiency
D) Customer intimacy
E) Operational excellence Answer: D
4|Page
