WGU D072 FUNDAMENTALS FOR
SUCCESS IN BUSINESS OA EXAM 2
What is a barrier to effective communication? - ANSWERS-
credibility
Employee A is talking to Employee B. When asked about a
supervisor's adult child who has just joined the organization,
Employee A states, "The apple doesn't fall far from the tree."
Employee B indicates that they do not understand this comment.
Which communication barrier is present? - ANSWERS-Denotation-
correction
What is an advantage of written communication? - ANSWERS-It
provides the sender the opportunity to reflect on ideas.
Which type of communication style is reflected by an employee who
is disturbed by a negative review but fails to speak up about their
concerns or feelings? - ANSWERS-passive
Which benefit is enjoyed by managers who are strong in the self-
regulation component of emotional intelligence? - ANSWERS-better
adaptability
What is the definition of moral identity in the context of emotional
intelligence? - ANSWERS-The degree to which people see
themselves as ethical and caring
,A prospective candidate states in an interview, "I am an ethical and
caring person. I put the needs of others before mine and seek the best
outcomes for the groups I work in." Which aspect of emotional
intelligence is this candidate describing? - ANSWERS-moral identity
Which tool is used when a manager observes high emotional
intelligence behavior in an employee and then later discusses it with
the employee in order to reinforce that behavior? - ANSWERS-
Recognition acknowledgement
An employee expresses that he is mindful of his weaknesses, and he
wants to think through how those weaknesses affect the team and the
organization as a whole. Which component of emotional intelligence
is the employee expressing? - ANSWERS-self-awareness
A manager expressed concern that a team member could not perform
well due to personal issues. Which aspect of emotional intelligence
did the manager display? - ANSWERS-empathy
An employee has been appointed team leader for a new healthcare
initiative. The leader is currently undergoing a personal conflict at
home which is challenging her ability to be objective in team
interactions. The leader is conscious of this and does her best to
manage her internal emotions. Which term reflects this behavior? -
ANSWERS-Self-regulation
, A manager presents facts and data to encourage the staff to make an
exceptionally difficult change to company procedures. The staff
reluctantly agrees to the change based on the provided information.
Which influence tactic was used by this manager? - ANSWERS-
Rational persuasion
Which step of the design thinking process introduces the product or
idea to the market? - ANSWERS-implement
What is the correct order of the six stages of the design thinking
process? - ANSWERS-Empathize, define, ideate, prototype, test,
implement
Prior to bringing a product to market, a project manager uses
production controls to ensure the system can make the item to the
expected specifications. Which stage in the design thinking process is
being used during this task? - ANSWERS-test
Which tool of transformational leadership does a leader use to
recognize the cognitive abilities of subordinates and empower them
towards a positive organizational contribution? - ANSWERS-
Intellectual stimulation
Which level of follower maturity is being depicted by employees
when the leader can trust the employees to make decisions
independently and carry out organizational plans? - ANSWERS-High
competence and high commitment
SUCCESS IN BUSINESS OA EXAM 2
What is a barrier to effective communication? - ANSWERS-
credibility
Employee A is talking to Employee B. When asked about a
supervisor's adult child who has just joined the organization,
Employee A states, "The apple doesn't fall far from the tree."
Employee B indicates that they do not understand this comment.
Which communication barrier is present? - ANSWERS-Denotation-
correction
What is an advantage of written communication? - ANSWERS-It
provides the sender the opportunity to reflect on ideas.
Which type of communication style is reflected by an employee who
is disturbed by a negative review but fails to speak up about their
concerns or feelings? - ANSWERS-passive
Which benefit is enjoyed by managers who are strong in the self-
regulation component of emotional intelligence? - ANSWERS-better
adaptability
What is the definition of moral identity in the context of emotional
intelligence? - ANSWERS-The degree to which people see
themselves as ethical and caring
,A prospective candidate states in an interview, "I am an ethical and
caring person. I put the needs of others before mine and seek the best
outcomes for the groups I work in." Which aspect of emotional
intelligence is this candidate describing? - ANSWERS-moral identity
Which tool is used when a manager observes high emotional
intelligence behavior in an employee and then later discusses it with
the employee in order to reinforce that behavior? - ANSWERS-
Recognition acknowledgement
An employee expresses that he is mindful of his weaknesses, and he
wants to think through how those weaknesses affect the team and the
organization as a whole. Which component of emotional intelligence
is the employee expressing? - ANSWERS-self-awareness
A manager expressed concern that a team member could not perform
well due to personal issues. Which aspect of emotional intelligence
did the manager display? - ANSWERS-empathy
An employee has been appointed team leader for a new healthcare
initiative. The leader is currently undergoing a personal conflict at
home which is challenging her ability to be objective in team
interactions. The leader is conscious of this and does her best to
manage her internal emotions. Which term reflects this behavior? -
ANSWERS-Self-regulation
, A manager presents facts and data to encourage the staff to make an
exceptionally difficult change to company procedures. The staff
reluctantly agrees to the change based on the provided information.
Which influence tactic was used by this manager? - ANSWERS-
Rational persuasion
Which step of the design thinking process introduces the product or
idea to the market? - ANSWERS-implement
What is the correct order of the six stages of the design thinking
process? - ANSWERS-Empathize, define, ideate, prototype, test,
implement
Prior to bringing a product to market, a project manager uses
production controls to ensure the system can make the item to the
expected specifications. Which stage in the design thinking process is
being used during this task? - ANSWERS-test
Which tool of transformational leadership does a leader use to
recognize the cognitive abilities of subordinates and empower them
towards a positive organizational contribution? - ANSWERS-
Intellectual stimulation
Which level of follower maturity is being depicted by employees
when the leader can trust the employees to make decisions
independently and carry out organizational plans? - ANSWERS-High
competence and high commitment
