WGU C208 - Change Management and
Innovation Questions and Correct
Answers 2025-2026 (A+ Graded)
Which three individuals within an organization could play
the role of change agent -
ANSWERS-ceo
consultant
employee
Which of the eight steps described by Kotter is the first
step a change leader takes
when implementing a change - ANSWERS-Establishing a
sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation
model in order from 1
(earliest stage) to 5 (latest stage) - ANSWERS-knowledge
persuasion decision implementation
confirmation
,The head of human resources of a large company is
considering changes to the
employee benefits program but is unsure how the
employees will respond to these
changes
Which type of change model should this person employ? -
ANSWERS-Descriptive
Which two statements characterize low end disruption -
ANSWERS-it is an innovation
that is good enough
it evolves over time into a product with more features
Which approaches would be appropriate for
communicating change initiatives?
Choose 2 answers - ANSWERS-Communicating change
initiatives through email Explaining why the change is
needed
What is essential for a leader to communicate when
undertaking organizational
change? - ANSWERS-a consistent vision of the end result
of the change
how should training be viewed during organizational
change - ANSWERS-as a
worthwhile investment in a successful transition
,How can a leader connect with employees to help sustain
organizational change? -
ANSWERS-offering positive feedback
Which approach is proven and effective in using
reinforcements to sustain change? -
ANSWERS-Directing leaders to focus on profit-driven
goals, market share, and
employee satisfaction
What is a common cause for the failure of organizational
change - ANSWERS-unclear
goals
Which role does creative tension play in organizational
change according to Peter
Senge? - ANSWERS-It drives people to bring reality in line
with their vision
which emotion is prevalent among almost all employees
during the process of
organizational change? - ANSWERS-anger
which practice can lead to unconscious resistance to
attempts at organizational
change? - ANSWERS-tiring staff with unrelated demands
how can leaders effectively address resistance to change
through communications -
, ANSWERS-by being consistent, open, and empathetic
How do mental model impact individuals' responses to
organizational change according
to Black and Gregersen? - ANSWERS-Mental models can
become barriers that prevent
stakeholders' from perceiving the need for change
Which scenario is an example of on e of Black and
Gregersen's strategies for
overcoming barriers to change - ANSWERS-A CEO
champions a change process by
both accepting responsibility and providing clear metrics
for the change initiatives
How should leaders view difficult questions and serious
concerns from employees about
change initiatives - ANSWERS-as indications that the
leadership team has failed to plan
appropriately
How is responding to change resistance in the non-profit
sector different from in the the private sector? -
ANSWERS-many employees are strongly committed to
organizations mission.
case study:
How could the management team at the pharmaceutical
company better implement the change - ANSWERS-hire
Innovation Questions and Correct
Answers 2025-2026 (A+ Graded)
Which three individuals within an organization could play
the role of change agent -
ANSWERS-ceo
consultant
employee
Which of the eight steps described by Kotter is the first
step a change leader takes
when implementing a change - ANSWERS-Establishing a
sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation
model in order from 1
(earliest stage) to 5 (latest stage) - ANSWERS-knowledge
persuasion decision implementation
confirmation
,The head of human resources of a large company is
considering changes to the
employee benefits program but is unsure how the
employees will respond to these
changes
Which type of change model should this person employ? -
ANSWERS-Descriptive
Which two statements characterize low end disruption -
ANSWERS-it is an innovation
that is good enough
it evolves over time into a product with more features
Which approaches would be appropriate for
communicating change initiatives?
Choose 2 answers - ANSWERS-Communicating change
initiatives through email Explaining why the change is
needed
What is essential for a leader to communicate when
undertaking organizational
change? - ANSWERS-a consistent vision of the end result
of the change
how should training be viewed during organizational
change - ANSWERS-as a
worthwhile investment in a successful transition
,How can a leader connect with employees to help sustain
organizational change? -
ANSWERS-offering positive feedback
Which approach is proven and effective in using
reinforcements to sustain change? -
ANSWERS-Directing leaders to focus on profit-driven
goals, market share, and
employee satisfaction
What is a common cause for the failure of organizational
change - ANSWERS-unclear
goals
Which role does creative tension play in organizational
change according to Peter
Senge? - ANSWERS-It drives people to bring reality in line
with their vision
which emotion is prevalent among almost all employees
during the process of
organizational change? - ANSWERS-anger
which practice can lead to unconscious resistance to
attempts at organizational
change? - ANSWERS-tiring staff with unrelated demands
how can leaders effectively address resistance to change
through communications -
, ANSWERS-by being consistent, open, and empathetic
How do mental model impact individuals' responses to
organizational change according
to Black and Gregersen? - ANSWERS-Mental models can
become barriers that prevent
stakeholders' from perceiving the need for change
Which scenario is an example of on e of Black and
Gregersen's strategies for
overcoming barriers to change - ANSWERS-A CEO
champions a change process by
both accepting responsibility and providing clear metrics
for the change initiatives
How should leaders view difficult questions and serious
concerns from employees about
change initiatives - ANSWERS-as indications that the
leadership team has failed to plan
appropriately
How is responding to change resistance in the non-profit
sector different from in the the private sector? -
ANSWERS-many employees are strongly committed to
organizations mission.
case study:
How could the management team at the pharmaceutical
company better implement the change - ANSWERS-hire
