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Copyright © 2025 Pearson Education, Inc.
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,Essentials of Organizational Behavior, 16e (Robbins)
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Chapter 1 What Is Organizational Behavior?
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1) The impact of what three areas are investigated in the study of Organizational Behavior?
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A) Profit structure, organizational complexity, and job satisfaction
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B) Individuals, profit structure, and job satisfaction zl zl zl zl zl
C) Individuals, groups, and job satisfaction zl zl zl zl
D) Groups, structure, and profit structure zl zl zl zl
E) Individuals, groups, and structure zl zl zl zl
Answer: E z l
Explanation: OB investigates the impact that individuals, groups, and structures have on behavior
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within organizations.
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Diff: 2 zl
AACSB: Analytical Thinking Que z l zl zl
st. Category: Concept
zl z l
LO: 1.1 Define organizational behavior (OB).
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2) Which of the following is NOT a core topic of organizational behavior?
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A) Motivation
B) Attitude development zl
C) Conflict
D) Resource allocation zl
E) Work design zl zl
Answer: D z l
Explanation: OB includes the core topics of motivation, leader behavior and power, interpersona
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l communication, group structure and processes, personality, emotions, and values, attitude develop
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ment and perception, change processes, conflict and negotiation, and work design. It does not inclu
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de resource allocation.
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Diff: 2 zl
AACSB: Analytical Thinking Que z l zl zl
st. Category: Concept
zl z l
LO: 1.1 Define organizational behavior (OB).
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1
Copyright © 2025 Pearson Education, Inc. zl zl zl zl zl
,3) According to a study by Monster (a global employment company), the number one most fr
zl zl zl zl zl zl zl zl zl zl zl zl zl zl
equently desired skill in applicants was zl . zl zl zl zl zl
A) ethical
B) technical
C) communication
D) computer
E) accounting z
Answer: C
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Explanation: Monster mined data from nearly one million market- z l zl zl zl zl zl zl zl
wide job postings to identify skills that were most often sought by employers. At the top of the list
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was communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
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Diff: 1 zl
AACSB: Analytical Thinking Que z l zl zl
st. Category: Concept
zl z l
LO: 1.1 Define organizational behavior (OB).
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4) According to a recent large-scale survey, 58% of managers did NOT receive zl . zl zl zl zl zl zl zl zl zl zl zl
A) pay incentives zl
B) training
C) administrative support zl
D) insurance
E) office space zl zl
Answer: B z l
Explanation: Fifty- z l
eight percent of managers reported they had not received any training and 25% admitted they were
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not ready to lead others when they were given the role.
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Diff: 2 zl
AACSB: Analytical Thinking Que z l zl zl
st. Category: Concept
zl z l
LO: 1.1 Define organizational behavior (OB).
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5) There is a connection between companies which have
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and their attention to organizational behavior principles.
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A) high turnover rates zl zl
B) specialized technical processes zl zl
C) superior financial performance zl zl
D) long-lasting CEOs zl
E) both high turnover rates and long-
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lasting CEOs Answer: C zl zl z l
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom Vide
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o, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organizational
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behavior and attribute it to their ability to generate high financial outcomes.
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Diff: 2 zl
AACSB: Analytical Thinking Que z l zl zl
st. Category: Concept
zl z l
LO: 1.1 Define organizational behavior (OB).
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2
Copyright © 2025 Pearson Education, Inc. zl zl zl zl zl
, 6) is the study of the impact that individuals, groups, and structure have on behavior wi
zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl
thin organizations.
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A) Leadership
B) Organizational strategy zl
C) Performance management zl
D) Employee relations zl
E) Organizational behavior zl zl
Answer: E z l
Explanation: Organizational behavior is the field of study that investigates the impact that in
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dividuals, groups, and structure have on behavior within organizations, for the purpose of appl
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ying such knowledge toward improving an organization's effectiveness.
zl zl zl zl zl zl zl
Diff: 1 zl
AACSB: Analytical Thinking Que z l zl zl
st. Category: Concept
zl z l
LO: 1.1 Define organizational behavior (OB).
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7) What are the four main activities managers engage in?
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A) Planning, budgeting, networking, hiring zl zl zl
B) Planning, organizing, leading, controlling zl zl zl
C) Controlling, innovating, hiring, quality control zl zl zl zl
D) Monitoring, scheduling, fund raising, leading zl zl zl zl
E) Interpersonal, informational, decisional, planning zl zl zl zl
Answer: B z l
Explanation: Managers' work can be categorized into four different activities: planning, organizin
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g, leading, and controlling.
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Diff: 2 zl
AACSB: Analytical Thinking Que z l zl zl
st. Category: Concept
zl z l
LO: 1.1 Define organizational behavior (OB).
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8) The ultimate goal of organizational behavior is to
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A) better understand management zl zl
B) improve an organization's effectiveness zl zl zl
C) balance diversity zl
D) create boilerplates zl
E) replace human resources zl zl zl
Answer: B z l
Explanation: OB studies the impact individuals, groups, and structure have on an organization wit
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h the ultimate goal of improving effectiveness.
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Diff: 2 zl
AACSB: Analytical Thinking Que z l zl zl
st. Category: Concept
zl z l
LO: 1.1 Define organizational behavior (OB).
z l z l zl zl zl zl
3
Copyright © 2025 Pearson Education, Inc. zl zl zl zl zl
Copyright © 2025 Pearson Education, Inc.
zl zl zl zl zl
,Essentials of Organizational Behavior, 16e (Robbins)
zl zl zl zl zl zl
Chapter 1 What Is Organizational Behavior?
zl zl zl zl
1) The impact of what three areas are investigated in the study of Organizational Behavior?
zl zl zl zl zl zl zl zl zl zl zl zl zl
A) Profit structure, organizational complexity, and job satisfaction
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B) Individuals, profit structure, and job satisfaction zl zl zl zl zl
C) Individuals, groups, and job satisfaction zl zl zl zl
D) Groups, structure, and profit structure zl zl zl zl
E) Individuals, groups, and structure zl zl zl zl
Answer: E z l
Explanation: OB investigates the impact that individuals, groups, and structures have on behavior
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within organizations.
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Diff: 2 zl
AACSB: Analytical Thinking Que z l zl zl
st. Category: Concept
zl z l
LO: 1.1 Define organizational behavior (OB).
z l z l zl zl zl zl
2) Which of the following is NOT a core topic of organizational behavior?
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A) Motivation
B) Attitude development zl
C) Conflict
D) Resource allocation zl
E) Work design zl zl
Answer: D z l
Explanation: OB includes the core topics of motivation, leader behavior and power, interpersona
z l zl zl zl zl zl zl zl zl zl zl zl
l communication, group structure and processes, personality, emotions, and values, attitude develop
zl zl zl zl zl zl zl zl zl zl zl
ment and perception, change processes, conflict and negotiation, and work design. It does not inclu
zl zl zl zl zl zl zl zl zl zl zl zl zl zl
de resource allocation.
zl zl
Diff: 2 zl
AACSB: Analytical Thinking Que z l zl zl
st. Category: Concept
zl z l
LO: 1.1 Define organizational behavior (OB).
z l z l zl zl zl zl
1
Copyright © 2025 Pearson Education, Inc. zl zl zl zl zl
,3) According to a study by Monster (a global employment company), the number one most fr
zl zl zl zl zl zl zl zl zl zl zl zl zl zl
equently desired skill in applicants was zl . zl zl zl zl zl
A) ethical
B) technical
C) communication
D) computer
E) accounting z
Answer: C
l z l
Explanation: Monster mined data from nearly one million market- z l zl zl zl zl zl zl zl
wide job postings to identify skills that were most often sought by employers. At the top of the list
zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl
was communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
zl zl zl zl zl zl zl zl zl zl zl zl zl
Diff: 1 zl
AACSB: Analytical Thinking Que z l zl zl
st. Category: Concept
zl z l
LO: 1.1 Define organizational behavior (OB).
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4) According to a recent large-scale survey, 58% of managers did NOT receive zl . zl zl zl zl zl zl zl zl zl zl zl
A) pay incentives zl
B) training
C) administrative support zl
D) insurance
E) office space zl zl
Answer: B z l
Explanation: Fifty- z l
eight percent of managers reported they had not received any training and 25% admitted they were
zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl
not ready to lead others when they were given the role.
zl zl zl zl zl zl zl zl zl zl
Diff: 2 zl
AACSB: Analytical Thinking Que z l zl zl
st. Category: Concept
zl z l
LO: 1.1 Define organizational behavior (OB).
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5) There is a connection between companies which have
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and their attention to organizational behavior principles.
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A) high turnover rates zl zl
B) specialized technical processes zl zl
C) superior financial performance zl zl
D) long-lasting CEOs zl
E) both high turnover rates and long-
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lasting CEOs Answer: C zl zl z l
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom Vide
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o, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organizational
zl zl zl zl zl zl zl zl zl zl zl zl zl
behavior and attribute it to their ability to generate high financial outcomes.
zl zl zl zl zl zl zl zl zl zl zl
Diff: 2 zl
AACSB: Analytical Thinking Que z l zl zl
st. Category: Concept
zl z l
LO: 1.1 Define organizational behavior (OB).
z l z l zl zl zl zl
2
Copyright © 2025 Pearson Education, Inc. zl zl zl zl zl
, 6) is the study of the impact that individuals, groups, and structure have on behavior wi
zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl
thin organizations.
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A) Leadership
B) Organizational strategy zl
C) Performance management zl
D) Employee relations zl
E) Organizational behavior zl zl
Answer: E z l
Explanation: Organizational behavior is the field of study that investigates the impact that in
z l zl zl zl zl zl zl zl zl zl zl zl zl
dividuals, groups, and structure have on behavior within organizations, for the purpose of appl
zl zl zl zl zl zl zl zl zl zl zl zl zl
ying such knowledge toward improving an organization's effectiveness.
zl zl zl zl zl zl zl
Diff: 1 zl
AACSB: Analytical Thinking Que z l zl zl
st. Category: Concept
zl z l
LO: 1.1 Define organizational behavior (OB).
z l z l zl zl zl zl
7) What are the four main activities managers engage in?
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A) Planning, budgeting, networking, hiring zl zl zl
B) Planning, organizing, leading, controlling zl zl zl
C) Controlling, innovating, hiring, quality control zl zl zl zl
D) Monitoring, scheduling, fund raising, leading zl zl zl zl
E) Interpersonal, informational, decisional, planning zl zl zl zl
Answer: B z l
Explanation: Managers' work can be categorized into four different activities: planning, organizin
z l zl zl zl zl zl zl zl zl zl zl
g, leading, and controlling.
zl zl zl
Diff: 2 zl
AACSB: Analytical Thinking Que z l zl zl
st. Category: Concept
zl z l
LO: 1.1 Define organizational behavior (OB).
z l z l zl zl zl zl
8) The ultimate goal of organizational behavior is to
zl . zl zl zl zl zl zl zl
A) better understand management zl zl
B) improve an organization's effectiveness zl zl zl
C) balance diversity zl
D) create boilerplates zl
E) replace human resources zl zl zl
Answer: B z l
Explanation: OB studies the impact individuals, groups, and structure have on an organization wit
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h the ultimate goal of improving effectiveness.
zl zl zl zl zl zl
Diff: 2 zl
AACSB: Analytical Thinking Que z l zl zl
st. Category: Concept
zl z l
LO: 1.1 Define organizational behavior (OB).
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3
Copyright © 2025 Pearson Education, Inc. zl zl zl zl zl
