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WGU D336 Business of IT Applications EXAM ALL
QUESTIONS AND CORRECT ANSWERS LATEST
UPDATE THIS YEAR
WGU D336 Business of IT
A means of delivering value to customers by facilitating outcomes customers want to achieve
Service
An individual who uses a service on a day-to-day basis
User
A person who defines the requirements for a service and takes responsibility for the
outcomes of service consumption
Customer
What does the concept of warranty refer to in IT service management?
The assurance that a service will meet agreed-upon reliability, availability, and maintainability
requirements
What does the concept of utility refer to in the context of IT service management?
The functionality offered by a product or service to meet a particular need
The expenditure incurred to produce and deliver a service
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Cost
An entity that enables people to work together, structured to meet objectives
Organization
The perceived benefits, usefulness, and importance of something
Value
The effect of uncertainty on objectives
Risk
The result desired by a stakeholder from service consumption
The tangible or intangible deliverable of an activity
Output
What is a service relationship in the context of IT service management?
A joint activity between a service provider and a service consumer to co-create value through
service provision and consumption
What is a service offering in the context of IT service management?
The details of a service's features, costs, and benefits designed to meet the specific needs of
service consumers
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What is an example of service provision?
A software company providing ongoing updates and support for its products
What is an example of service consumption?
An individual subscribing to a cloud-based project management tool for team collaboration
What is considered to be a result for a stakeholder enabled by one or more outputs,
according to ITIL?
Outcomes
Which concept includes the management of the customer's resources for a service?
Service consumption
A person who authorizes the budget for service consumption
Sponsor
The assurance that a product or service will meet agreed requirements
Warranty
The management of services to meet the needs of customers
Service management
Fit for purpose, the functionality offered by a product or service to meet a particular need
3
WGU D336 Business of IT Applications EXAM ALL
QUESTIONS AND CORRECT ANSWERS LATEST
UPDATE THIS YEAR
WGU D336 Business of IT
A means of delivering value to customers by facilitating outcomes customers want to achieve
Service
An individual who uses a service on a day-to-day basis
User
A person who defines the requirements for a service and takes responsibility for the
outcomes of service consumption
Customer
What does the concept of warranty refer to in IT service management?
The assurance that a service will meet agreed-upon reliability, availability, and maintainability
requirements
What does the concept of utility refer to in the context of IT service management?
The functionality offered by a product or service to meet a particular need
The expenditure incurred to produce and deliver a service
1
, Page 2 of 23
Cost
An entity that enables people to work together, structured to meet objectives
Organization
The perceived benefits, usefulness, and importance of something
Value
The effect of uncertainty on objectives
Risk
The result desired by a stakeholder from service consumption
The tangible or intangible deliverable of an activity
Output
What is a service relationship in the context of IT service management?
A joint activity between a service provider and a service consumer to co-create value through
service provision and consumption
What is a service offering in the context of IT service management?
The details of a service's features, costs, and benefits designed to meet the specific needs of
service consumers
2
, Page 3 of 23
What is an example of service provision?
A software company providing ongoing updates and support for its products
What is an example of service consumption?
An individual subscribing to a cloud-based project management tool for team collaboration
What is considered to be a result for a stakeholder enabled by one or more outputs,
according to ITIL?
Outcomes
Which concept includes the management of the customer's resources for a service?
Service consumption
A person who authorizes the budget for service consumption
Sponsor
The assurance that a product or service will meet agreed requirements
Warranty
The management of services to meet the needs of customers
Service management
Fit for purpose, the functionality offered by a product or service to meet a particular need
3
